Question 1

Incremental product innovation results in the development of new,often radically different,kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Accepted Answer

A) True 
 B)False

Question 2

Why do managers seek to control and improve the quality of their organizations' products?

Accepted Answer

The answer of Why do managers seek to control and...

Question 3

The impact of information systems on productivity is ________ and potentially affects ______ aspects of the business.

Accepted Answer

A) Narrow;few 
B) Wide ranging;all other 
C) Narrow;all 
D) Declining;only certain 
E) Wide ranging;only certain

Question 4

A ___________ is a small-wheeled container used with a just-in-time inventory system to move component parts from suppliers to the assembly line.

Accepted Answer

A) Ketbull 
B) Gurney 
C) Conveyor belt 
D) Kanban 
E) Dolly

Question 5

Describe the typical aspects of a self-managed team and the benefits that their use can bring to an organization.

Accepted Answer

The answer of Describe the typical aspects of a self-managed...

Question 6

The development of new,often radically different kinds of goods and services is called:

Accepted Answer

A) Quantum process innovation 
B) Quantum product innovation 
C) Incremental product innovation 
D) Incremental process innovation 
E) Product development

Question 7

A technique that forces managers to choose among competing projects so functional resources are not spread thinly over too many projects is referred to as:

Accepted Answer

A) TQM 
B) Stage-gate development funnel 
C) Hypercompetition 
D) Product development 
E) Project development

Question 8

Successful implementation of TQM requires substantial cooperation between:

Accepted Answer

A) Regulators and the organization 
B) Customers and suppliers 
C) Many different functions of an organization 
D) The accounting and marketing functions 
E) The production and service functions

Question 9

Quality is a concept that can be applied to manufacturing but not to service organizations.

Accepted Answer

A) True 
 B)False

Question 10

Higher product quality can increase efficiency and thereby increase operating costs.

Accepted Answer

A) True 
 B)False

Question 11

Describe the five general things that customers prefer.

Accepted Answer

The answer of Describe the five general things that customers...

Question 12

By utilizing a JIT inventory system,__________ maintains the same service level as its competitors,but at a one-fourth the inventory holding cost,which is their major source of cost savings.

Accepted Answer

A) Wal-Mart 
B) GE 
C) Sears 
D) Dell 
E) Intel

Question 13

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

Accepted Answer

A) True 
 B)False

Question 14

Banks and financial service companies are finding that they can substantially reduce costs by moving customer accounts and support functions:

Accepted Answer

A) Online 
B) Overseas 
C) To vendors 
D) To larger institutions 
E) To customer service representatives

Question 15

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

Accepted Answer

A) Fewer product attributes at the same price 
B) More product attributes at a higher price 
C) Fewer product attributes at a lower price 
D) Same product attributes at the same price 
E) Same product attributes at a lower price

Question 16

A high quality,well-designed product will always be successful.

Accepted Answer

A) True 
 B)False

Question 17

Southwest's convenience comes from:

Accepted Answer

A) It has the quickest aircraft turnaround time in the industry 
B) Its baggage handling process 
C) Its large first class section 
D) Its boarding procedure 
E) Its scheduling multiple flights every day between its popular locations

Question 18

The typical self-managed team consists of _________.

Accepted Answer

A) 2-3 managers 
B) 1 manager and 10-12 employees 
C) 2-10 employees 
D) 15-30 employees 
E) 5-15 employees

Question 19

The more steps required to assemble a product or provide a service,the fewer opportunities there are for making mistakes.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a challenge when focusing on the customer?

Accepted Answer

A) To identify what customers want from the good or service 
B) To identify what the company actually provides 
C) To identify the gap between what customers want and what they actually get 
D) To formulate a plan for closing the quality gap 
E) Identify what the employee contributes

Exam 9: Value-Chain Management: Functional Strategies for Competitive Advantage

Incremental product innovation results in the development of new,often radically different,kinds of goods and services because of fundamental shifts in technology brought about by pioneering discoveries.

Why do managers seek to control and improve the quality of their organizations' products?

The impact of information systems on productivity is __ and potentially affects aspects of the business.

A ___________ is a small-wheeled container used with a just-in-time inventory system to move component parts from suppliers to the assembly line.

Describe the typical aspects of a self-managed team and the benefits that their use can bring to an organization.

The development of new,often radically different kinds of goods and services is called:

A technique that forces managers to choose among competing projects so functional resources are not spread thinly over too many projects is referred to as:

Successful implementation of TQM requires substantial cooperation between:

Quality is a concept that can be applied to manufacturing but not to service organizations.

Higher product quality can increase efficiency and thereby increase operating costs.

Describe the five general things that customers prefer.

By utilizing a JIT inventory system,__________ maintains the same service level as its competitors,but at a one-fourth the inventory holding cost,which is their major source of cost savings.

The materials management function controls the movement of physical materials from the procurement of inputs through production and to distribution and delivery to the customer.

Banks and financial service companies are finding that they can substantially reduce costs by moving customer accounts and support functions:

Managers try to develop functional strategies that allow the organization's value chain to deliver to customers:

A high quality,well-designed product will always be successful.

Southwest's convenience comes from:

The typical self-managed team consists of _________.

The more steps required to assemble a product or provide a service,the fewer opportunities there are for making mistakes.

Which of the following is NOT a challenge when focusing on the customer?