Question 1

One disadvantage of a clique network is/are ________; one disadvantage of a boundary-spanning network is/are ________.

Accepted Answer

A)  high cohesion; it leverages diversity
B)  increased efficiency; it capitalizes on opportunity
C)  groupthink; the power struggles
D)  the indispensable members; the biased communication C

Question 2

Members of research groups are often subject to the not-invented-here syndrome,in which they overvalue knowledge that comes from out-group members.

Accepted Answer

A) True 
 B)False  False

Question 3

A clique network is ________; a boundary-spanning network is ________.

Accepted Answer

A)  closed,dense,and self-contained; less dense,more unique,and more varied
B)  less dense,more unique,and varied; closed,dense,and self-contained
C)  friendship ties; advice ties
D)  advice ties; friendship ties A

Question 4

With regard to knowledge valuation,or how people value the knowledge that is created in their own organization,which statement is correct?

Accepted Answer

A)  People often place greater value on knowledge that comes from the outside (e.g.,competitors and consultants) than knowledge that comes from the inside (e.g.,colleagues) .
B)  People often place greater value on knowledge that comes from the inside (e.g.,colleagues) than knowledge that comes from the outside (e.g.,competitors and consultants) .
C)  People often place more value on knowledge obtained through first-hand accounts than knowledge obtained through second-hand accounts.
D)  People often value technical knowledge more than they value interpersonal knowledge.

Question 5

The leader centrality-performance hypothesis focuses on the network structure of the team leader.Which statement best summarizes the key idea of the hypothesis?

Accepted Answer

A)  Team leaders who do not have well-established relationships with their subordinates make better decisions.
B)  Team leaders from whom subordinates seek advice or friendship tend to make better decisions.
C)  Team leaders who consult with the leaders of other teams make better decisions.
D)  Team leaders who engage their subordinates in conflict make better decisions.

Question 6

A team's boundary activities are related to team innovation,are synergistic,and important for team and organizational effectiveness.________ activities focus team members outside the team and organization; ________ activities focus team members inward.

Accepted Answer

A)  Brokering; liaison
B)  Liaison; brokering
C)  Boundary-loosening; boundary-tightening
D)  Boundary-tightening; boundary-loosening

Question 7

Boundary spanning can be stressful and challenging.What characterizes role overload??

Accepted Answer

A)  When a person does not have enough responsibility to justify their membership on the team.
B)  When a person has too much work to do in the time available.
C)  When there is too much overlap among members' roles on the team.
D)  When there are too many people on the team filling too many roles.

Question 8

Social capital is distinct from human capital.Social capital is best described as the:

Accepted Answer

A)  sum total of the skills,talents,abilities,and education of a person's achievements.
B)  organizational strategy of making sure that every team member has sufficient resources to perform their jobs.
C)  practice of more talented team members educating less talented team members.
D)  value that people add to their teams and organizations through their ties and relationships to other people.

Question 9

As a link between different subgroups,Berta is a boundary spanner between different functional units.Berta is alone at the critical junction between these organizational networks,and serves an important role as a(n)________.

Accepted Answer

A)  information broker
B)  advice tie
C)  trust tie
D)  leader

Question 10

The differential performance of women in business is often caused by their disadvantaged social position most frequently due to:

Accepted Answer

A)  socially accepted modes of interacting,termed gender scripts,built through socializing activities that could have different social connotations between people of the opposite sex.
B)  different team expectations in regard to the appropriate career aggressiveness for women.
C)  socio-economic differences.
D)  insufficient time,between family and career obligations,to build a substantial and diverse career network.

Question 11

Trust does not have a direct effect on performance.Strong,dense ties,strongly increase team and organizational retention and commitment but can impair knowledge sharing because of lack of trust and reciprocity.Which of the following is an example of a group with a strong,dense,trust tie?

Accepted Answer

A)  Online work forum
B)  Guanxi network
C)  Postal workers union
D)  Professional business club

Question 12

One method for most effectively increasing a team's social capital is by expanding the size of that team's network which does not mean increasing the size of the team,but rather:

Accepted Answer

A)  growing and enriching the team's relationships amongst in-group team members.
B)  expanding connections with like-minded people within the team's organizational boundaries.
C)  grow the number of structural holes in the team.
D)  increasing the number and diversity of people with whom the team comes into contact.

Question 13

People in teams bond along three specific types of ties: friendship,trust,and advice.Trust-ties involve ________; advice-ties involve ________.

Accepted Answer

A)  friends; professionals
B)  professionals; friends
C)  an emotional and cognitive component; instrumental relationships
D)  instrumental relationships; an emotional and cognitive component

Question 14

A company who practices "reverse mentoring," in which high-potential millennial employees share their perspectives,ideas,and knowledge with more seasoned managers within the company is encouraging younger employees to:

Accepted Answer

A)  build hierarchical networks of contacts.
B)  build lateral networks of contacts.
C)  reinforce role hierarchies within the company and establish proper deference norms.
D)  increase role diversity.

Question 15

Individuals who span organizational divides and integrate the knowledge and best practices from different areas of the organization bridge the functional gaps or the ________,that exist in organizations.

Accepted Answer

A)  structural holes
B)  stereotypes
C)  social comparisons
D)  overbounded teams

Question 16

Within a ________ network,most of the interaction and communication is centered around one or a few core members while the more peripheral members of the team are relatively disconnected.This type of network can help team performance because it is an efficient method for channeling information amongst the team.

Accepted Answer

A)  centralized
B)  multiplex
C)  specialized
D)  expanded

Question 17

Which of the following is TRUE regarding a team's efforts to team build social capital?

Accepted Answer

A)  Teams should strengthen their team cohesion by avoiding socializing informally with anyone except their teammates outside of work.
B)  Rapid access to information and political support is greater for teams whose members socialize during their free time with the organization's upper management.
C)  Leaders from whom subordinates sought friendship or advice tend to have relatively negative views of their team's social structure.
D)  Extra team relationships always have a negative impact on team performance.

Question 18

Clique networks broker the flow of information between people on opposite ends of a structural hole and control the nature of projects that bring people together on opposite ends of the structural hole.

Accepted Answer

A) True 
 B)False

Question 19

Teamwork and task work are related,but they are not the same thing.A strong taskwork network between coworkers indicates:

Accepted Answer

A)  that two members of a team have fewer tasks or tools in common.
B)  that two members of a team share many tasks and tools together.
C)  that members interact with one another regularly,usually through verbal discussion.
D)  that team members have unique knowledge and expertise.

Question 20

Four interplaying characteristics determine the extent to which negative relationships hurt team and organizational effectiveness.Which of the following is NOT one of those characteristics?

Accepted Answer

A)  Relationship strength-the intensity of dislike amongst different team members.
B)  Reciprocity-if an individual is the object or source of dislike or if the dislike is reciprocated.
C)  Expert exchange-the exchange of expertise amongst members.
D)  Social distance-if the negative relationship tie is direct or indirect.

Exam 11: Team Networking and Social Capital

One disadvantage of a clique network is/are ; one disadvantage of a boundary-spanning network is/are .