Question 1

DeMario, a Canadian native, has just been cleared for assignment as a country manager. He went to school in the United States and speaks English, Spanish, and French. What assignment would work best for him if there is no time for additional training?

Accepted Answer

A)  Mexico 
B)  Brazil 
C)  India 
D)  Spain 
E)  Australia

Question 2

A _____ may tend to view their work as not critically important to an organization.

Accepted Answer

The answer of A _____ may tend to view their...

Question 3

MATCHING KEY TERMS AND DEFINITIONS
-An activity in an organization aimed at creating greater efficiency by eliminating certain jobs.

Accepted Answer

A) Multinational corporations 
B) Work process engineering 
C) Contingent workforce 
D) Baby-boomers 
E) Knowledge workers
F)Outsourcing
G)Downsizing
H)Acquisition
I)Core employees
J)Rightsizing
K)Workforce diversity
L)Code of ethics
M)Quality management
N)Kaizen
O)Globalization

Question 4

Given the population and technology shifts occurring today, the authors foresee an end to the labor shortage within the next year or two.

Accepted Answer

A) True 
 B)False

Question 5

The Bureau of Labor Statistics predicts that by 2014 nearly 2.4 million jobs will go unfilled due to all of these factors EXCEPT:

Accepted Answer

A)  a major exodus of baby boomers due to retirement. 
B)  a declining birthrate. 
C)  potential training redundancy is developing. 
D)  immigrants do not have skills in the needed areas. 
E)  the terror attacks of September 11, 2001 may reduce immigration.

Question 6

Which of the following quality experts has been credited for helping Japanese firms improve their productivity following World War II?

Accepted Answer

A)  W. Edwards Deming 
B)  Robert Fleming 
C)  Albert Duran 
D)  Joseph Juran 
E)  Frederick Taylor

Question 7

According to the Internal Revenue Service (IRS), an employee is an individual who performs work for you, and you have the right to control or direct the result of the work but not the means and methods of accomplishing the result.

Accepted Answer

A) True 
 B)False

Question 8

Suppose you are the HR manager of an organization that has just adopted the philosophy of continuous improvement. You can support improvement programs in all of these ways except

Accepted Answer

A)  Provide clear and extensive communication regarding the organizational change. 
B)  Help employees overcome barriers to change. 
C)  Explain new performance expectations. 
D)  Design jobs very narrowly to ensure that employees can specialize on a few tasks. 
E)  Train employees to adapt to the new work arrangement

Question 9

When off the job, an employer cannot legally control an employee's behavior by prohibiting such things as riding a motorcycle, skydiving, smoking, or drinking alcohol.

Accepted Answer

A) True 
 B)False

Question 10

Your text mentioned that telephone calls are monitored in which of these organizations?

Accepted Answer

A)  Ford 
B)  American Express 
C)  IBM 
D)  IRS 
E)  GE

Question 11

How has technology changed HRM practices?

Accepted Answer

A)  The HR function is simpler. 
B)  Recruiting using the web generates smaller, more focused applicant pools. 
C)  Employee training is often delivered on demand rather than through scheduled courses. 
D)  Electronic resumes take more time to evaluate than paper resumes. 
E)  Employees are happy to be under surveillance by their employers.

Question 12

A set of rules or principles that defines right and wrong is commonly referred to as _______.

Accepted Answer

The answer of A set of rules or principles that...

Question 13

Which of the following statement about knowledge workers is FALSE?

Accepted Answer

A)  They currently comprise about 75% of the U. S. workforce. 
B)  They are expected to be among the fastest growing job sectors in the next decade. 
C)  Their jobs are designed around the acquisition and application of information. 
D)  Their job skills need to be continually upgraded 
E)  They are paid a premium for their skills.

Question 14

Which of the following is an implication of technology in HRM?

Accepted Answer

A)  Workers will need the ability to read and comprehend software and hardware manuals, technical journals, and detailed reports. 
B)  Employees will need more face time with their superiors. 
C)  Managers will have to revert to autocratic decision making. 
D)  Employees are motivated to work a constant 8-hour day. 
E)  Abuse of email and web surfing is eliminated.

Question 15

Work process engineering is:

Accepted Answer

A)  another name for downsizing. 
B)  another name for rightsizing. 
C)  a continuous improvement method that radically increase an organization's productivity. 
D)  an organizational commitment to incrementally improving the quality of products and services. 
E)  is a radical change in an organization.

Question 16

MATCHING KEY TERMS AND DEFINITIONS
-The varied personal characteristics that make the workforce heterogeneous.

Accepted Answer

A) Multinational corporations 
B) Work process engineering 
C) Contingent workforce 
D) Baby-boomers 
E) Knowledge workers
F)Outsourcing
G)Downsizing
H)Acquisition
I)Core employees
J)Rightsizing
K)Workforce diversity
L)Code of ethics
M)Quality management
N)Kaizen
O)Globalization

Question 17

MATCHING KEY TERMS AND DEFINITIONS
-Linking employee needs to organizational strategy.

Accepted Answer

A) Multinational corporations 
B) Work process engineering 
C) Contingent workforce 
D) Baby-boomers 
E) Knowledge workers
F)Outsourcing
G)Downsizing
H)Acquisition
I)Core employees
J)Rightsizing
K)Workforce diversity
L)Code of ethics
M)Quality management
N)Kaizen
O)Globalization

Question 18

MATCHING KEY TERMS AND DEFINITIONS
-Organizational commitment to continuous process of improvement that expands the definition of customer to include everyone involved in the organization.

Accepted Answer

A) Multinational corporations 
B) Work process engineering 
C) Contingent workforce 
D) Baby-boomers 
E) Knowledge workers
F)Outsourcing
G)Downsizing
H)Acquisition
I)Core employees
J)Rightsizing
K)Workforce diversity
L)Code of ethics
M)Quality management
N)Kaizen
O)Globalization

Question 19

Employees who work fewer than 40 hours a week are called part-time employees.

Accepted Answer

A) True 
 B)False

Question 20

MATCHING KEY TERMS AND DEFINITIONS
-The Japanese term for an organization's commitment to continuous improvement.

Accepted Answer

A) Multinational corporations 
B) Work process engineering 
C) Contingent workforce 
D) Baby-boomers 
E) Knowledge workers
F)Outsourcing
G)Downsizing
H)Acquisition
I)Core employees
J)Rightsizing
K)Workforce diversity
L)Code of ethics
M)Quality management
N)Kaizen
O)Globalization

Exam 1: Hrm in a Changing Environment

DeMario, a Canadian native, has just been cleared for assignment as a country manager. He went to school in the United States and speaks English, Spanish, and French. What assignment would work best for him if there is no time for additional training?

A _____ may tend to view their work as not critically important to an organization.

MATCHING KEY TERMS AND DEFINITIONS -An activity in an organization aimed at creating greater efficiency by eliminating certain jobs.

Given the population and technology shifts occurring today, the authors foresee an end to the labor shortage within the next year or two.

The Bureau of Labor Statistics predicts that by 2014 nearly 2.4 million jobs will go unfilled due to all of these factors EXCEPT:

Which of the following quality experts has been credited for helping Japanese firms improve their productivity following World War II?

According to the Internal Revenue Service (IRS), an employee is an individual who performs work for you, and you have the right to control or direct the result of the work but not the means and methods of accomplishing the result.

Suppose you are the HR manager of an organization that has just adopted the philosophy of continuous improvement. You can support improvement programs in all of these ways except

When off the job, an employer cannot legally control an employee's behavior by prohibiting such things as riding a motorcycle, skydiving, smoking, or drinking alcohol.

Your text mentioned that telephone calls are monitored in which of these organizations?

How has technology changed HRM practices?

A set of rules or principles that defines right and wrong is commonly referred to as _______.

Which of the following statement about knowledge workers is FALSE?

Which of the following is an implication of technology in HRM?

Work process engineering is:

MATCHING KEY TERMS AND DEFINITIONS -The varied personal characteristics that make the workforce heterogeneous.

MATCHING KEY TERMS AND DEFINITIONS -Linking employee needs to organizational strategy.

MATCHING KEY TERMS AND DEFINITIONS -Organizational commitment to continuous process of improvement that expands the definition of customer to include everyone involved in the organization.

Employees who work fewer than 40 hours a week are called part-time employees.

MATCHING KEY TERMS AND DEFINITIONS -The Japanese term for an organization's commitment to continuous improvement.