Question 1

Which of the following statements is true regarding organizational change?

Accepted Answer

A)  Competition is a force that resists organizational change. 
B)  As compared to mechanistic structure, organic structure is more resistant to change. 
C)  Change usually benefits some people, functions, or divisions at the expense of others. 
D)  Resistance to change increases an organization's effectiveness and its chances of survival in a changing environment. 
A)  Competition is a force that resists organizational change. 
B)  As compared to mechanistic structure, organic structure is more resistant to change. 
C)  Change usually benefits some people, functions, or divisions at the expense of others. 
D)  Resistance to change increases an organization's effectiveness and its chances of survival in a changing environment. C

Question 2

Downsizing is a type of organizational restructuring.

Accepted Answer

A) True 
 B)False  True

Question 3

Discuss the difference between top-down and bottom-up changes.

Accepted Answer

Top-down change is implemented by managers at a high level in the organization. The result of radical organizational restructuring and reengineering is top-down change. Managers high up in the organization decide to make a change, realizing full well that it will reverberate at all organizational levels. The managers choose to manage and solve problems as they arise at the divisional, functional, or individual levels.
Bottom-up change is implemented by employees at low levels in the organization and gradually rises until it is felt throughout the organization. By reducing the uncertainty that employees experience, bottom-up change facilitates unfreezing and increases the likelihood that employees will retain the new behaviors they learn during the change process. In general, bottom-up change is easier to implement than top-down change because it provokes less resistance. Organizations that have the time to engage in bottom-up change are generally well-run organizations that pay attention to change, are used to change, and change often. Poorly run organizations, those that rarely change or postpone change until it is too late, are forced to engage in top-down change.

Question 4

Organizational change is the process by which organizations move from their current or present state to some desired future state to ________.

Accepted Answer

A)  increase the bargaining power of their customers 
B)  increase environmental dynamism 
C)  increase their effectiveness 
D)  improve the performance of the related and supporting industries 
A)  increase the bargaining power of their customers 
B)  increase environmental dynamism 
C)  increase their effectiveness 
D)  improve the performance of the related and supporting industries

Question 5

The process of reengineering is started with the product and not the customer.

Accepted Answer

A) True 
 B)False

Question 6

What is process consultation?

Accepted Answer

Process consultation is an OD technique

Question 7

________ is the process of developing new goods and services.

Accepted Answer

A)  Reengineering 
B)  Innovation 
C)  Restructuring 
D)  Functional reorganization 
A)  Reengineering 
B)  Innovation 
C)  Restructuring 
D)  Functional reorganization

Question 8

Which of the following is most likely to be a characteristic of an organization that implements TQM?

Accepted Answer

A)  The organization uses centralized decision-making. 
B)  The managers in the organization assume the role of supervisor rather than facilitator. 
C)  The employees in the organization are empowered. 
D)  The organization has tall hierarchy of authority. 
A)  The organization uses centralized decision-making. 
B)  The managers in the organization assume the role of supervisor rather than facilitator. 
C)  The employees in the organization are empowered. 
D)  The organization has tall hierarchy of authority.

Question 9

According to the force-field theory, to get an organization to change, managers must find a way to ________.

Accepted Answer

A)  increase efficiency of the organization 
B)  reduce resistance to change 
C)  reduce environmental dynamism 
D)  increase economies of scope 
A)  increase efficiency of the organization 
B)  reduce resistance to change 
C)  reduce environmental dynamism 
D)  increase economies of scope

Question 10

A finance manager observes that the return-on-investment (ROI) for his organization is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about her observation. According to this information, this organization is in which stage of the action research process?

Accepted Answer

A)  diagnosing the organization 
B)  determining the desired future action 
C)  eliminating obstacles to change 
D)  selecting a strategy for change 
A)  diagnosing the organization 
B)  determining the desired future action 
C)  eliminating obstacles to change 
D)  selecting a strategy for change

Question 11

The term ________ refers to companies' attempts to use all kinds of information systems to improve their performance.

Accepted Answer

A)  reengineering 
B)  restructuring 
C)  reorganizing 
D)  e-engineering 
A)  reengineering 
B)  restructuring 
C)  reorganizing 
D)  e-engineering

Question 12

Which of the following statements is true regarding evolutionary change?

Accepted Answer

A)  Evolutionary change is broadly focused. 
B)  Evolutionary change involves a bold attempt to quickly find new ways to be effective. 
C)  Evolutionary change is gradual and incremental. 
D)  One of the methods used for accomplishing evolutionary change is restructuring. 
A)  Evolutionary change is broadly focused. 
B)  Evolutionary change involves a bold attempt to quickly find new ways to be effective. 
C)  Evolutionary change is gradual and incremental. 
D)  One of the methods used for accomplishing evolutionary change is restructuring.

Question 13

Intergroup training is an OD technique that uses team building to improve the work interactions of different functions or divisions.

Accepted Answer

A) True 
 B)False

Question 14

What is organizational development?

Accepted Answer

Organizational development (OD) is a ser

Question 15

Which of the following statements is true regarding flexible work teams?

Accepted Answer

A)  Flexible work teams typically consist of members of the top-management team. 
B)  A department head assigns a task to a flexible work team. 
C)  Flexible work teams are typically used as a quick fix that can turn an organization around overnight with the help of a radical innovation. 
D)  Flexible work teams are self-managed. 
A)  Flexible work teams typically consist of members of the top-management team. 
B)  A department head assigns a task to a flexible work team. 
C)  Flexible work teams are typically used as a quick fix that can turn an organization around overnight with the help of a radical innovation. 
D)  Flexible work teams are self-managed.

Question 16

The term "organizational inertia" refers to the tendency of an organization to increase the level of production in order to take advantage of economies of scale.

Accepted Answer

A) True 
 B)False

Question 17

Discuss Lewin's force-field theory of change.

Accepted Answer

A wide variety of forces make organizati

Question 18

Which of the following is an organization's most important asset?

Accepted Answer

A)  environmental richness 
B)  organizational structure 
C)  environmental dynamism 
D)  human resources 
A)  environmental richness 
B)  organizational structure 
C)  environmental dynamism 
D)  human resources

Question 19

According to the force-field theory, when the two sets of opposing forces, force for change and resistance to change, are evenly balanced in an organization, the organization ________.

Accepted Answer

A)  attempts to grow by diversifying its business in unrelated areas 
B)  is operating at the optimum production level that maximizes economies of scale 
C)  is in a state of inertia 
D)  attempts to grow by engaging in vertical integration 
A)  attempts to grow by diversifying its business in unrelated areas 
B)  is operating at the optimum production level that maximizes economies of scale 
C)  is in a state of inertia 
D)  attempts to grow by engaging in vertical integration

Question 20

The technique of total quality management (TQM) was developed by ________.

Accepted Answer

A)  Kenneth Arrow 
B)  William Easterly 
C)  W. Edwards Deming 
D)  Kaoru Ishikawa 
A)  Kenneth Arrow 
B)  William Easterly 
C)  W. Edwards Deming 
D)  Kaoru Ishikawa

Which of the following statements is true regarding organizational change?

Downsizing is a type of organizational restructuring.

Discuss the difference between top-down and bottom-up changes.

Organizational change is the process by which organizations move from their current or present state to some desired future state to ________.

The process of reengineering is started with the product and not the customer.

What is process consultation?

________ is the process of developing new goods and services.

Which of the following is most likely to be a characteristic of an organization that implements TQM?

According to the force-field theory, to get an organization to change, managers must find a way to ________.

The term ________ refers to companies' attempts to use all kinds of information systems to improve their performance.

Which of the following statements is true regarding evolutionary change?

Intergroup training is an OD technique that uses team building to improve the work interactions of different functions or divisions.

What is organizational development?

Which of the following statements is true regarding flexible work teams?

The term "organizational inertia" refers to the tendency of an organization to increase the level of production in order to take advantage of economies of scale.

Discuss Lewin's force-field theory of change.

Which of the following is an organization's most important asset?

According to the force-field theory, when the two sets of opposing forces, force for change and resistance to change, are evenly balanced in an organization, the organization ________.

The technique of total quality management (TQM) was developed by ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Organizing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 10: Types and Forms of Organizational Change

Which of the following statements is true regarding organizational change?

Downsizing is a type of organizational restructuring.

Discuss the difference between top-down and bottom-up changes.

Organizational change is the process by which organizations move from their current or present state to some desired future state to ________.

The process of reengineering is started with the product and not the customer.

What is process consultation?

________ is the process of developing new goods and services.

Which of the following is most likely to be a characteristic of an organization that implements TQM?

According to the force-field theory, to get an organization to change, managers must find a way to ________.

The term ________ refers to companies' attempts to use all kinds of information systems to improve their performance.

Which of the following statements is true regarding evolutionary change?

Intergroup training is an OD technique that uses team building to improve the work interactions of different functions or divisions.

What is organizational development?

Which of the following statements is true regarding flexible work teams?

The term "organizational inertia" refers to the tendency of an organization to increase the level of production in order to take advantage of economies of scale.

Discuss Lewin's force-field theory of change.

Which of the following is an organization's most important asset?

According to the force-field theory, when the two sets of opposing forces, force for change and resistance to change, are evenly balanced in an organization, the organization ________.

The technique of total quality management (TQM) was developed by ________.

Organizations and Organizational Effectiveness

Stakeholders, Managers, and Ethics

Organizing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Authority and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competences, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Intrapreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters