Exam 12: Managing Systems Support and Security

In many companies, the systems review committee separates maintenance requests from new systems development requests when evaluating requests and setting priorities.

____ protects information from unauthorized disclosure and safeguards privacy.

The ____ documents a system at the end of the design phase, identifies any changes since the beginning of the project, and includes testing and verification of all system requirements and features.

Perfective maintenance ____.

If a maintenance request involves a severe problem, a system administrator either accepts or rejects the request or postpones action pending further study.

One technique that can be used in perfective maintenance is software reengineering.

Adaptive maintenance always is less difficult than new systems development because the enhancements need not work within the constraints of an existing system.

In a PKE environment, each user on the network has a pair of keys: a public key and a private key.

MATCHING Identify the letter of the choice that best matches the phrase or definition. -Uses a single key to encrypt and decrypt information.

As enterprise-wide information systems grow more complex, configuration management becomes less and less useful.

Risk ____ measures risk likelihood and impact.

Using a release methodology increases the documentation burden. _________________________

A(n) ____________________ is defined as two or more devices that are connected for the purpose of sending, receiving, and sharing data.

With a release methodology, even when changes would improve system efficiency or user productivity, the potential savings must wait until the next release date, which might increase operational costs.

The release methodology offers all of the following advantages except ____.

A ____ is a formal reference point that measures system characteristics at a specific time.

Preventive maintenance ____.

In addition to functioning as a valuable link between IT staff and users, a help desk is a central contact point for all IT maintenance activities.

____________________ is the process of tracking system releases.

Preset ____ determine whether a firewall will allow network traffic to pass.