Exam 12: Managing Systems Support and Security

____ costs include expenses for items such as supplies, equipment rental, and software leases.

One of Jamal's clients reports that the traffic on their network is being intercepted and scanned for valuable information. How does Jamal categorize this incident?

____ shifts the risk to another asset or party, such as an insurance company, in risk control.

Companies with limited resources always consider new systems development, adaptive maintenance, and corrective maintenance less important than perfective maintenance.

The use of a(n) ____________________ password requires that the password be entered before the computer can be started.

Requests for corrective and adaptive maintenance normally come from the IT department, while users usually initiate perfective maintenance.

Corrective maintenance ____.

When corrective action cannot occur immediately, users appreciate feedback from the system administrator and should be kept informed of any decisions or actions that affect their maintenance requests.

MATCHING Identify the letter of the choice that best matches the phrase or definition. -Uses analytical techniques to identify potential quality and performance improvements in an information system.

Bandwidth requirements are expressed in bytes per minute.

What is capacity planning? Include an explanation of what-if analysis in your answer.

____ prevents unauthorized users from creating, modifying, or deleting information.

____________________ means that in normal operating conditions, any transaction that occurs on the primary system must automatically propagate to the hot site.

-As shown in the accompanying figure, once a system becomes stable, maintenance costs usually remain low and involve minor ____ maintenance.

-As shown in the accompanying figure, maintenance expenses usually are high when a system is implemented because problems must be detected, investigated, and resolved by ____ maintenance.

Using software ____________________ techniques, an analyst can analyze a system's quality or performance.

____ ensures that authorized users have timely and reliable access to necessary information.

When a(n) ____________________ is used, all noncritical changes to a system are held until they can be implemented at the same time.

Depending on the system, bandwidth might be measured in any of the following except ____.

IT staff members usually initiate requests for perfective and preventive maintenance.