Question 1

-As shown in the accompanying figure, ____________________ maintenance is a type of maintenance performed to fix errors.

Accepted Answer

The answer of  
-As shown in the accompanying figure,...

Question 2

____ include the volume of online data, the number of records accessed, and the number of transactions processed in a given time period.

Accepted Answer

A)  Metrics 
B)  Risk assessments 
C)  Allocations 
D)  Baselines 
A)  Metrics 
B)  Risk assessments 
C)  Allocations 
D)  Baselines

Question 3

When setting priorities, many IT managers believe that evaluating all projects together leads to the best possible decisions because ____.

Accepted Answer

A)  maintenance and new development require similar IT department resources 
B)  in IT departments organized into separate maintenance and development groups, it makes no sense to evaluate requests separately 
C)  maintenance is more likely to receive a proportional share of IT department resources 
D)  all of the above 
A)  maintenance and new development require similar IT department resources 
B)  in IT departments organized into separate maintenance and development groups, it makes no sense to evaluate requests separately 
C)  maintenance is more likely to receive a proportional share of IT department resources 
D)  all of the above

Question 4

Both adaptive and perfective maintenance activities decrease in a dynamic business environment. _________________________

Accepted Answer

A) True 
 B)False

Question 5

Adaptive maintenance requests for major errors receive a high priority and a maintenance team begins work on the problem immediately. _________________________

Accepted Answer

A) True 
 B)False

Question 6

____________________ time, which applies to centralized batch processing operations, measures the time between submitting a request for information and the fulfillment of the request.

Accepted Answer

The answer of ____________________ time, which applies to centralized batch...

Question 7

A main objective of a help desk is to ____.

Accepted Answer

A)  show people how to use system resources more effectively 
B)  provide answers to technical or operational questions 
C)  make users more productive by teaching them how to meet their own information needs 
D)  choose the appropriate risk control strategy for the firm 
A)  show people how to use system resources more effectively 
B)  provide answers to technical or operational questions 
C)  make users more productive by teaching them how to meet their own information needs 
D)  choose the appropriate risk control strategy for the firm

Question 8

A(n) ____ is an unauthorized attempt to increase permission levels.

Accepted Answer

A)  privilege escalation attack 
B)  denial-of-service attack 
C)  Trojan horse 
D)  identity management invasion 
A)  privilege escalation attack 
B)  denial-of-service attack 
C)  Trojan horse 
D)  identity management invasion

Question 9

Retention periods can be a specific number of months or years, depending on legal requirements and company policy.

Accepted Answer

A) True 
 B)False

Question 10

Application security requires an understanding of services, hardening, application permissions, input validation techniques, software patches and updates, and software logs.

Accepted Answer

A) True 
 B)False

Question 11

The systems support and security phase is an important component of TCO (total cost of ownership) because ongoing maintenance expenses can determine the economic life of a system.

Accepted Answer

A) True 
 B)False

Question 12

When network traffic is encrypted, it is invisible and its content and purpose are masked. _________________________

Accepted Answer

A) True 
 B)False

-As shown in the accompanying figure, ____________________ maintenance is a type of maintenance performed to fix errors.

____ include the volume of online data, the number of records accessed, and the number of transactions processed in a given time period.

When setting priorities, many IT managers believe that evaluating all projects together leads to the best possible decisions because ____.

Both adaptive and perfective maintenance activities decrease in a dynamic business environment. _________________________

Adaptive maintenance requests for major errors receive a high priority and a maintenance team begins work on the problem immediately. _________________________

____________________ time, which applies to centralized batch processing operations, measures the time between submitting a request for information and the fulfillment of the request.

A main objective of a help desk is to ____.

A(n) ____ is an unauthorized attempt to increase permission levels.

Retention periods can be a specific number of months or years, depending on legal requirements and company policy.

Application security requires an understanding of services, hardening, application permissions, input validation techniques, software patches and updates, and software logs.

The systems support and security phase is an important component of TCO (total cost of ownership) because ongoing maintenance expenses can determine the economic life of a system.

When network traffic is encrypted, it is invisible and its content and purpose are masked. _________________________

Introduction to Systems Analysis and Design

Analyzing the Business Case

Managing Systems Projects

Requirements Modeling

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Communication Tools

CASE Tools

Financial Analysis Tools

Internet Resource Tools

Filters

Exam 12: Managing Systems Support and Security

-As shown in the accompanying figure, ____________________ maintenance is a type of maintenance performed to fix errors.

____ include the volume of online data, the number of records accessed, and the number of transactions processed in a given time period.

When setting priorities, many IT managers believe that evaluating all projects together leads to the best possible decisions because ____.

Both adaptive and perfective maintenance activities decrease in a dynamic business environment. _________________________

Adaptive maintenance requests for major errors receive a high priority and a maintenance team begins work on the problem immediately. _________________________

____________________ time, which applies to centralized batch processing operations, measures the time between submitting a request for information and the fulfillment of the request.

A main objective of a help desk is to ____.

A(n) ____ is an unauthorized attempt to increase permission levels.

Retention periods can be a specific number of months or years, depending on legal requirements and company policy.

Application security requires an understanding of services, hardening, application permissions, input validation techniques, software patches and updates, and software logs.

The systems support and security phase is an important component of TCO (total cost of ownership) because ongoing maintenance expenses can determine the economic life of a system.

When network traffic is encrypted, it is invisible and its content and purpose are masked. _________________________

Introduction to Systems Analysis and Design

Analyzing the Business Case

Managing Systems Projects

Requirements Modeling

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Communication Tools

CASE Tools

Financial Analysis Tools

Internet Resource Tools

Filters