Question 1

Which of the following does not apply to the Reaching Consensus method of problem solving?

Accepted Answer

A) List reduction 
B) The 5W2H approach 
C) A balance sheet 
D) Paired comparisons 
E) A team approach 
A) List reduction 
B) The 5W2H approach 
C) A balance sheet 
D) Paired comparisons 
E) A team approach

Question 2

A chart showing the number of occurrences by category would be used in:

Accepted Answer

A) a Pareto analysis. 
B) interviewing. 
C) cause-and-effect diagrams. 
D) benchmarking. 
E) none of the choices. 
A) a Pareto analysis. 
B) interviewing. 
C) cause-and-effect diagrams. 
D) benchmarking. 
E) none of the choices.

Question 3

One of the primary determinants of product quality includes the translation of product characteristics into process design.

Accepted Answer

A) True 
 B)False

Question 4

The term fitness for use is used as an alternate way to describe the durability of a product.

Accepted Answer

A) True 
 B)False

Question 5

Cause-and-effect diagrams are sometimes called:

Accepted Answer

A) scatter diagrams 
B) flow diagrams 
C) control charts 
D) Ishikawa diagrams and or fishbone diagrams 
E) histogram 
A) scatter diagrams 
B) flow diagrams 
C) control charts 
D) Ishikawa diagrams and or fishbone diagrams 
E) histogram

Question 6

Excellence Canada has divided its quality certification into stages or levels? What is the top level for the award?

Accepted Answer

A) Copper 
B) Bronze 
C) Silver 
D) Gold 
E) Platinum 
A) Copper 
B) Bronze 
C) Silver 
D) Gold 
E) Platinum

Question 7

Monitoring,testing,and correcting quality problems after they occur is known as:

Accepted Answer

A) Quality control 
B) Quality assurance 
C) Continuous improvement 
D) Conformance 
E) Perceived quality 
A) Quality control 
B) Quality assurance 
C) Continuous improvement 
D) Conformance 
E) Perceived quality

Question 8

ISO 9002 is an international standard for assessing a company's environmental performance.

Accepted Answer

A) True 
 B)False

Question 9

Process management is not one of the six categories of the NQI's criteria for business excellence.

Accepted Answer

A) True 
 B)False

Question 10

TQM expands the traditional view of quality which is looking only at the quality of the final product or service to looking at every aspect of an organization that affects quality and customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 11

The degree to which a product satisfies its fitness for use is only determined by the durability,serviceability,and reliability dimensions of quality.

Accepted Answer

A) True 
 B)False

Question 12

Organizational improvement in a traditional organization tends to be a continuous effort,a TQM organization focuses on intense,periodic improvement.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not true about Juran's views of quality?

Accepted Answer

A) Roughly 80% of quality defects are controllable by management. 
B) The process of quality,not the cost of quality,must be measured. 
C) Management must be committed to continual improvement. 
D) Quality planning is a key part of quality management. 
A) Roughly 80% of quality defects are controllable by management. 
B) The process of quality,not the cost of quality,must be measured. 
C) Management must be committed to continual improvement. 
D) Quality planning is a key part of quality management.

Question 14

Relative to traditional organizations,TQM involves:

Accepted Answer

A) greater orientation towards product rather than processes 
B) more narrowly focused,specialized individual jobs 
C) viewing suppliers as partners based on collaborative relations. 
D) focusing on only internal systems and relationships 
E) 100% inspection to guarantee quality 
A) greater orientation towards product rather than processes 
B) more narrowly focused,specialized individual jobs 
C) viewing suppliers as partners based on collaborative relations. 
D) focusing on only internal systems and relationships 
E) 100% inspection to guarantee quality

Question 15

A fishbone diagram would be used to:

Accepted Answer

A) categorize potential causes of a problem. 
B) diagram the key steps,or "bones" in a process. 
C) plot the frequency of problems. 
D) plot the relationship between two causes of a problem. 
E) plot the effects of problems over time. 
A) categorize potential causes of a problem. 
B) diagram the key steps,or "bones" in a process. 
C) plot the frequency of problems. 
D) plot the relationship between two causes of a problem. 
E) plot the effects of problems over time.

Question 16

The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is:

Accepted Answer

A) benchmarking. 
B) check sheets. 
C) a Pareto analysis. 
D) cause-and-effect diagrams. 
E) a process flow diagram. 
A) benchmarking. 
B) check sheets. 
C) a Pareto analysis. 
D) cause-and-effect diagrams. 
E) a process flow diagram.

Question 17

The ISO 9001 certification refers to a process of 100 percent inspection to catch all defective products before they leave the company.

Accepted Answer

A) True 
 B)False

Question 18

In Canada,the Hazard Analysis Critical Control Point (HACCP)certification system is administered by the Canadian Standards Association to limit the hazards in all industrial plants in the country.

Accepted Answer

A) True 
 B)False

Question 19

Cost of inspectors,testing,test equipment,and labs are examples of appraisal costs.

Accepted Answer

A) True 
 B)False

Question 20

The process of identifying other organizations that are best at some facet of your operations,and then modeling your organization after them is known as:

Accepted Answer

A) continuous improvement. 
B) employee empowerment. 
C) benchmarking. 
D) parody. 
E) industrial espionage. 
A) continuous improvement. 
B) employee empowerment. 
C) benchmarking. 
D) parody. 
E) industrial espionage.

Exam 14: Management of Quality

Which of the following does not apply to the Reaching Consensus method of problem solving?

A chart showing the number of occurrences by category would be used in:

One of the primary determinants of product quality includes the translation of product characteristics into process design.

The term fitness for use is used as an alternate way to describe the durability of a product.

Cause-and-effect diagrams are sometimes called:

Excellence Canada has divided its quality certification into stages or levels? What is the top level for the award?

Monitoring,testing,and correcting quality problems after they occur is known as:

ISO 9002 is an international standard for assessing a company's environmental performance.

Process management is not one of the six categories of the NQI's criteria for business excellence.

TQM expands the traditional view of quality which is looking only at the quality of the final product or service to looking at every aspect of an organization that affects quality and customer satisfaction.

The degree to which a product satisfies its fitness for use is only determined by the durability,serviceability,and reliability dimensions of quality.

Organizational improvement in a traditional organization tends to be a continuous effort,a TQM organization focuses on intense,periodic improvement.

Which of the following is not true about Juran's views of quality?

Relative to traditional organizations,TQM involves:

A fishbone diagram would be used to:

The quality control improvement tool which distinguishes between the "important few" and the "trivial many" is:

The ISO 9001 certification refers to a process of 100 percent inspection to catch all defective products before they leave the company.

In Canada,the Hazard Analysis Critical Control Point (HACCP)certification system is administered by the Canadian Standards Association to limit the hazards in all industrial plants in the country.

Cost of inspectors,testing,test equipment,and labs are examples of appraisal costs.

The process of identifying other organizations that are best at some facet of your operations,and then modeling your organization after them is known as:

Introduction to Operations Management

Competitiveness, strategic Planning, and Productivity

Demand Forecasting

Product Design

Reliability

Strategic Capacity Planning

Decision Analysis

Process Design and Facility Layout

Linear Programming

Workjob Design

Learning Curves

Location Planning and Analysis

the Transportation Model

Statistical Quality Control

Acceptance Sampling

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Maintenance

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Simulation

Filters