Question 1

Reliability and durability are different terms used to describe the same dimensions of product quality.

Accepted Answer

A) True 
 B)False

Question 2

The three primary determinants of quality are:

Accepted Answer

A) product design,product performance,and service after sale. 
B) product design,product reliability,and service after sale. 
C) product design,process design,and conformance to design during production. 
D) product design,product performance,and conformance to design after sale. 
E) product design,product reliability,and conformance to design during production. 
A) product design,product performance,and service after sale. 
B) product design,product reliability,and service after sale. 
C) product design,process design,and conformance to design during production. 
D) product design,product performance,and conformance to design after sale. 
E) product design,product reliability,and conformance to design during production.

Question 3

All the dimensions of quality are equally important to the customer.

Accepted Answer

A) True 
 B)False

Question 4

The ISO 9001 is a quality standard developed by the Standards Council of Canada specifically for Canadian companies.

Accepted Answer

A) True 
 B)False

Question 5

HACCP is a quality control system designed exclusively for restaurants and other food service providers.

Accepted Answer

A) True 
 B)False

Question 6

The National Quality Institute (NQI)requires organizations to achieve Level 4 - World Class designation in order to have their quality management systems certified.

Accepted Answer

A) True 
 B)False

Question 7

Total quality management attempts to involve everyone in an organization in the effort to improve quality.

Accepted Answer

A) True 
 B)False

Question 8

The Canada Awards for Excellence criteria apply only to profit oriented organizations.

Accepted Answer

A) True 
 B)False

Question 9

The "plan" element of the PDSA cycle includes data collection and analysis to develop an improvement plan.

Accepted Answer

A) True 
 B)False

Question 10

Quality control and quality assurance are equivalent approaches to managing quality.

Accepted Answer

A) True 
 B)False

Question 11

Performance and price are both considered to be dimensions of product quality.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a dimension of the quality of goods?

Accepted Answer

A) performance 
B) conformance 
C) durability 
D) timeliness 
E) service after sale 
A) performance 
B) conformance 
C) durability 
D) timeliness 
E) service after sale

Question 13

Six Sigma is a more sophisticated statistical approach to problem solving and quality improvement.

Accepted Answer

A) True 
 B)False

Question 14

The basic steps in the PDSA cycle do not include:

Accepted Answer

A) plan 
B) delegate 
C) study 
D) act 
E) do 
A) plan 
B) delegate 
C) study 
D) act 
E) do

Question 15

The Hazard Analysis Critical Control Point (HACCP)system is a quality management system that deals with food safety.

Accepted Answer

A) True 
 B)False

Question 16

Performance and special features are both considered to be dimensions of product quality.

Accepted Answer

A) True 
 B)False

Question 17

Implementing total quality management primarily involves a collection of techniques,such as quality control charts,ISO 9001,and quality function deployment.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a graphical representation of how an increase in deviation from the target value leads to a faster rate of increase in customer dissatisfaction.

Accepted Answer

A) Control chart 
B) Scatter Diagram 
C) Run chart 
D) Process map 
E) Taguchi quality loss function 
A) Control chart 
B) Scatter Diagram 
C) Run chart 
D) Process map 
E) Taguchi quality loss function

Question 19

ISO 9001 is the international standard for a quality management system.

Accepted Answer

A) True 
 B)False

Question 20

Broadly defined,quality refers to the ability of a product or service to consistently meet or exceed design specifications.

Accepted Answer

A) True 
 B)False

Exam 14: Management of Quality

Reliability and durability are different terms used to describe the same dimensions of product quality.

The three primary determinants of quality are:

All the dimensions of quality are equally important to the customer.

The ISO 9001 is a quality standard developed by the Standards Council of Canada specifically for Canadian companies.

HACCP is a quality control system designed exclusively for restaurants and other food service providers.

The National Quality Institute (NQI)requires organizations to achieve Level 4 - World Class designation in order to have their quality management systems certified.

Total quality management attempts to involve everyone in an organization in the effort to improve quality.

The Canada Awards for Excellence criteria apply only to profit oriented organizations.

The "plan" element of the PDSA cycle includes data collection and analysis to develop an improvement plan.

Quality control and quality assurance are equivalent approaches to managing quality.

Performance and price are both considered to be dimensions of product quality.

Which of the following is not a dimension of the quality of goods?

Six Sigma is a more sophisticated statistical approach to problem solving and quality improvement.

The basic steps in the PDSA cycle do not include:

The Hazard Analysis Critical Control Point (HACCP)system is a quality management system that deals with food safety.

Performance and special features are both considered to be dimensions of product quality.

Implementing total quality management primarily involves a collection of techniques,such as quality control charts,ISO 9001,and quality function deployment.

Which of the following is a graphical representation of how an increase in deviation from the target value leads to a faster rate of increase in customer dissatisfaction.

ISO 9001 is the international standard for a quality management system.

Broadly defined,quality refers to the ability of a product or service to consistently meet or exceed design specifications.

Introduction to Operations Management

Competitiveness, strategic Planning, and Productivity

Demand Forecasting

Product Design

Reliability

Strategic Capacity Planning

Decision Analysis

Process Design and Facility Layout

Linear Programming

Workjob Design

Learning Curves

Location Planning and Analysis

the Transportation Model

Statistical Quality Control

Acceptance Sampling

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Maintenance

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Simulation

Filters