Question 1

Which of the following is not one of the types of documents created for the ISO 9001 quality system?

Accepted Answer

A) A procedures manual 
B) A quality manual 
C) Product catalogues 
D) Detailed work instructions 
A) A procedures manual 
B) A quality manual 
C) Product catalogues 
D) Detailed work instructions

Question 2

The tool that is useful in documenting the current process to identify possible points for improvement is:

Accepted Answer

A) a control chart. 
B) a Pareto analysis. 
C) a check sheet. 
D) a process flow diagram. 
E) a cause-and-effect diagram. 
A) a control chart. 
B) a Pareto analysis. 
C) a check sheet. 
D) a process flow diagram. 
E) a cause-and-effect diagram.

Question 3

Suppliers are partners in TQM and should be included in quality improvement efforts.

Accepted Answer

A) True 
 B)False

Question 4

The primary difference between internal failures and external failures is the time and place of discovery of the failure.

Accepted Answer

A) True 
 B)False

Question 5

The determination of product quality stops once the product has been delivered to customers.

Accepted Answer

A) True 
 B)False

Question 6

Three key philosophies of TQM are continuous improvement,involvement of everyone in the organization,and customer satisfaction.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is an international standard for assessing a company's environmental performance?

Accepted Answer

A) ISO 9002 
B) ISO 14001 
C) HACCP 
D) Taguchi quality function 
E) PDSA Cycle 
A) ISO 9002 
B) ISO 14001 
C) HACCP 
D) Taguchi quality function 
E) PDSA Cycle

Question 8

Six sigma is based on a more sophisticated statistical approach to quality management than the PDSA cycle.

Accepted Answer

A) True 
 B)False

Question 9

A run chart is used to:

Accepted Answer

A) track the values of a variable over time. 
B) list the potential causes of a problem. 
C) identify the primary source of a problem. 
D) collect and organize data by categories. 
E) none of the choices. 
A) track the values of a variable over time. 
B) list the potential causes of a problem. 
C) identify the primary source of a problem. 
D) collect and organize data by categories. 
E) none of the choices.

Question 10

A quality management system is a structured and documented management system describing the policy,responsibilities,and implementation plan for ensuring quality.

Accepted Answer

A) True 
 B)False

Question 11

Pareto charts,cause-and-effect diagrams and design of experiments are used in which step of the problem solving process for quality improvement?

Accepted Answer

A) Defining the problem 
B) Data collection 
C) Problem analysis 
D) Implementing solutions 
E) Monitoring solutions to see if they accomplish goals. 
A) Defining the problem 
B) Data collection 
C) Problem analysis 
D) Implementing solutions 
E) Monitoring solutions to see if they accomplish goals.

Question 12

Excellence Canada has divided its quality certification into how many stages or levels?

Accepted Answer

A) 1 
B) 2 
C) 3 
D) 4 
E) 5 
A) 1 
B) 2 
C) 3 
D) 4 
E) 5

Which of the following is not one of the types of documents created for the ISO 9001 quality system?

The tool that is useful in documenting the current process to identify possible points for improvement is:

Suppliers are partners in TQM and should be included in quality improvement efforts.

The primary difference between internal failures and external failures is the time and place of discovery of the failure.

The determination of product quality stops once the product has been delivered to customers.

Three key philosophies of TQM are continuous improvement,involvement of everyone in the organization,and customer satisfaction.

Which of the following is an international standard for assessing a company's environmental performance?

Six sigma is based on a more sophisticated statistical approach to quality management than the PDSA cycle.

A run chart is used to:

A quality management system is a structured and documented management system describing the policy,responsibilities,and implementation plan for ensuring quality.

Pareto charts,cause-and-effect diagrams and design of experiments are used in which step of the problem solving process for quality improvement?

Excellence Canada has divided its quality certification into how many stages or levels?

Introduction to Operations Management

Competitiveness, strategic Planning, and Productivity

Demand Forecasting

Product Design

Reliability

Strategic Capacity Planning

Decision Analysis

Process Design and Facility Layout

Linear Programming

Workjob Design

Learning Curves

Location Planning and Analysis

the Transportation Model

Statistical Quality Control

Acceptance Sampling

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Maintenance

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Simulation

Filters

Exam 14: Management of Quality

Which of the following is not one of the types of documents created for the ISO 9001 quality system?

The tool that is useful in documenting the current process to identify possible points for improvement is:

Suppliers are partners in TQM and should be included in quality improvement efforts.

The primary difference between internal failures and external failures is the time and place of discovery of the failure.

The determination of product quality stops once the product has been delivered to customers.

Three key philosophies of TQM are continuous improvement,involvement of everyone in the organization,and customer satisfaction.

Which of the following is an international standard for assessing a company's environmental performance?

Six sigma is based on a more sophisticated statistical approach to quality management than the PDSA cycle.

A run chart is used to:

A quality management system is a structured and documented management system describing the policy,responsibilities,and implementation plan for ensuring quality.

Pareto charts,cause-and-effect diagrams and design of experiments are used in which step of the problem solving process for quality improvement?

Excellence Canada has divided its quality certification into how many stages or levels?

Introduction to Operations Management

Competitiveness, strategic Planning, and Productivity

Demand Forecasting

Product Design

Reliability

Strategic Capacity Planning

Decision Analysis

Process Design and Facility Layout

Linear Programming

Workjob Design

Learning Curves

Location Planning and Analysis

the Transportation Model

Statistical Quality Control

Acceptance Sampling

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Maintenance

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Simulation

Filters