Question 1

In regard to giving negative feedback to subordinates, most untrained managers do not:

Accepted Answer

A)  fear offending the recipient. 
B)  enjoy giving negative feedback. 
C)  avoid giving it. 
D)  distort what they relay. 
E)  treat it differently than positive feedback. 
A)  fear offending the recipient. 
B)  enjoy giving negative feedback. 
C)  avoid giving it. 
D)  distort what they relay. 
E)  treat it differently than positive feedback. B

Question 2

Feedback is instrumental in all of the following except:

Accepted Answer

A)  increasing effort. 
B)  communicating caring. 
C)  increasing personal comments made on the job. 
D)  providing positive reinforcement. 
E)  motivation. 
A)  increasing effort. 
B)  communicating caring. 
C)  increasing personal comments made on the job. 
D)  providing positive reinforcement. 
E)  motivation. C

Question 3

Impersonal feedback is:

Accepted Answer

A)  not a valuable form of interpersonal feedback. 
B)  descriptive not evaluative. 
C)  specific not general. 
D)  directed at the person not the behavior. 
E)  counterproductive. 
A)  not a valuable form of interpersonal feedback. 
B)  descriptive not evaluative. 
C)  specific not general. 
D)  directed at the person not the behavior. 
E)  counterproductive. B

Question 4

Negative feedback is best accepted in situations:

Accepted Answer

A)  of defensiveness. 
B)  where subjective impressions are offered by peers. 
C)  with general criticism and few confrontational specifics. 
D)  where objective hard data is presented. 
E)  negative feedback can never be accepted by recipients. 
A)  of defensiveness. 
B)  where subjective impressions are offered by peers. 
C)  with general criticism and few confrontational specifics. 
D)  where objective hard data is presented. 
E)  negative feedback can never be accepted by recipients.

Question 5

When giving negative feedback, managers should:

Accepted Answer

A)  be somewhat general so as to avoid alienation. 
B)  make sure the recipient can control the behaviors. 
C)  distort the facts to lessen the recipient's negative reaction. 
D)  be subjective and emotional. 
E)  ignore past performance and focus on the actions at hand. 
A)  be somewhat general so as to avoid alienation. 
B)  make sure the recipient can control the behaviors. 
C)  distort the facts to lessen the recipient's negative reaction. 
D)  be subjective and emotional. 
E)  ignore past performance and focus on the actions at hand.

Question 6

Which of the following is not true concerning the timing of feedback?

Accepted Answer

A)  Well-timed might mean slightly delayed. 
B)  Feedback is most meaningful when there's only a short interval between behavior and feedback. 
C)  There should be a significant time lapse between the behavior and the feedback to allow for self-examination. 
D)  Delays may lessen effectiveness. 
E)  None of the above 
A)  Well-timed might mean slightly delayed. 
B)  Feedback is most meaningful when there's only a short interval between behavior and feedback. 
C)  There should be a significant time lapse between the behavior and the feedback to allow for self-examination. 
D)  Delays may lessen effectiveness. 
E)  None of the above

Question 7

Feedback is important because it:

Accepted Answer

A)  is a form of recognition. 
B)  helps employees set goals. 
C)  tells people how they are progressing toward goals. 
D)  can motivate employees to higher levels of performance. 
E)  all of the above 
A)  is a form of recognition. 
B)  helps employees set goals. 
C)  tells people how they are progressing toward goals. 
D)  can motivate employees to higher levels of performance. 
E)  all of the above

Question 8

Which is true of giving specific feedback?

Accepted Answer

A)  It is often misunderstood. 
B)  It can be ineffective with trainees who are not familiar with their managers. 
C)  It is less effective than general feedback. 
D)  It indicates why you are being critical or complimentary. 
E)  It should be used when giving positive feedback only; negative feedback should be general. 
A)  It is often misunderstood. 
B)  It can be ineffective with trainees who are not familiar with their managers. 
C)  It is less effective than general feedback. 
D)  It indicates why you are being critical or complimentary. 
E)  It should be used when giving positive feedback only; negative feedback should be general.

In regard to giving negative feedback to subordinates, most untrained managers do not:

Feedback is instrumental in all of the following except:

Impersonal feedback is:

Negative feedback is best accepted in situations:

When giving negative feedback, managers should:

Which of the following is not true concerning the timing of feedback?

Feedback is important because it:

Which is true of giving specific feedback?

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Listening and Reading Nonverbal Messages

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Resolving Conflicts

Negotiating

Filters

Exam 6: Providing Feedback

In regard to giving negative feedback to subordinates, most untrained managers do not:

Feedback is instrumental in all of the following except:

Impersonal feedback is:

Negative feedback is best accepted in situations:

When giving negative feedback, managers should:

Which of the following is not true concerning the timing of feedback?

Feedback is important because it:

Which is true of giving specific feedback?

Self-Awareness: a Point of Departure

Self-Management: Clarifying Values, Setting Goals, and Planning

Applying Emotional Intelligence

Sending Interpersonal Messages

Listening and Reading Nonverbal Messages

Communicating Across Cultures

Goal Setting

Coaching, Counseling, and Mentoring

Empowering People Through Delegation

Politicking

Persuading

Applying Leadership Style

Managing Change

Facilitating Teamwork

Valuing Diversity

Ethical Decision Making

Creative Problem Solving

Resolving Conflicts

Negotiating

Filters