Exam 10: Producing World-Class Goods and Services

J & R Industries typically produces very large batches of standardized products used by plumbers,such as pipe fittings and valves that must be produced in standard sizes.A continuous production process would work well for J & R.

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(True/False)

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Question 1

Correct Answer:

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True

ISO 14000 is a collection of the best practices for managing an organization's impact on the environment.

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(True/False)

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Question 2

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True

How are MRP and ERP similar? How do they differ?

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(Essay)

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Question 3

Correct Answer:

Verified

Materials requirement planning (MRP),and enterprise resource planning (ERP)are both computer-based production and operations management systems that help managers schedule and use the resources needed to produce goods and services.These techniques differ in the following ways:
- MRP was the first computer-based production and operations management system.It used sales forecasts to make sure the right types and quantities of materials and parts were available at the right time.This system was very popular with companies that made products with a lot of different parts.
- ERP is the newest version of production and operations management systems.It is much more sophisticated than MRP and is capable of linking multiple firms into one integrated production system.ERP can monitor processes in several different firms simultaneously.

Enterprise resource planning (ERP)is considered more sophisticated than MRP primarily because it can:

(Multiple Choice)

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Question 4

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

(Multiple Choice)

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Question 5

One way that __________ has had a major influence on the production process has been through developing add-on software to enhance the capabilities of ERP systems.

(Multiple Choice)

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Question 6

One drawback of Statistical process control is that they require an expensive quality inspection of each item at the end of the production process.

(True/False)

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Question 7

Operations management converts resources to goods and services.

(True/False)

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Question 8

Enterprise resource planning (ERP)can be used to link multiple firms into one integrated production unit.

(True/False)

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Question 9

A Gantt chart is basically a pie graph.

(True/False)

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Question 10

Westside Manufacturing has just installed some new machines that are designed to do many different tasks and can be used to produce a variety of products.This indicates that Westside is moving toward:

(Multiple Choice)

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Question 11

In choosing suppliers for their recently opened clothing store,the McBain family wants suppliers,who run an intermittent production process because the McBains

(Multiple Choice)

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Question 12

A disadvantage of flexible manufacturing systems is that they usually require a great deal of labour because machines are rarely capable of handling a wide variety of tasks.

(True/False)

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Question 13

In recent years,operations management has become more focused on providing services,because that is where the growth and profit potential is greatest.

(True/False)

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Question 14

Dewey Dare is a production and operations manager with a clothing manufacturer.He has been looking into a system that will enable his company to take measurements from a customer and program machines to design and produce custom-cut clothes at little additional cost.This type of system is an example of the benefits of:

(Multiple Choice)

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Question 15

Today's business climate is characterized by constant and relentless change.

(True/False)

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Question 16

The Canadian economy today is most accurately classified as a manufacturing and service economy.

(True/False)

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Question 17

Firms that have a goal of ____________ tend to locate facilities near major highways,ports,rail lines and airports.

(Multiple Choice)

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Question 18

___________ is a computer-based production and operations system that links multiple firms into one integrated production unit.

(Multiple Choice)

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Question 19

Process manufacturing refers to combining components and raw materials to make a product.

(True/False)

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Question 20

Showing 1 - 20 of 180

J & R Industries typically produces very large batches of standardized products used by plumbers,such as pipe fittings and valves that must be produced in standard sizes.A continuous production process would work well for J & R.

ISO 14000 is a collection of the best practices for managing an organization's impact on the environment.

How are MRP and ERP similar? How do they differ?

Enterprise resource planning (ERP)is considered more sophisticated than MRP primarily because it can:

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

One way that __________ has had a major influence on the production process has been through developing add-on software to enhance the capabilities of ERP systems.

One drawback of Statistical process control is that they require an expensive quality inspection of each item at the end of the production process.

Operations management converts resources to goods and services.

Enterprise resource planning (ERP)can be used to link multiple firms into one integrated production unit.

A Gantt chart is basically a pie graph.

Westside Manufacturing has just installed some new machines that are designed to do many different tasks and can be used to produce a variety of products.This indicates that Westside is moving toward:

In choosing suppliers for their recently opened clothing store,the McBain family wants suppliers,who run an intermittent production process because the McBains

A disadvantage of flexible manufacturing systems is that they usually require a great deal of labour because machines are rarely capable of handling a wide variety of tasks.

In recent years,operations management has become more focused on providing services,because that is where the growth and profit potential is greatest.

Today's business climate is characterized by constant and relentless change.

The Canadian economy today is most accurately classified as a manufacturing and service economy.

Firms that have a goal of ____________ tend to locate facilities near major highways,ports,rail lines and airports.

___________ is a computer-based production and operations system that links multiple firms into one integrated production unit.

Process manufacturing refers to combining components and raw materials to make a product.

Taking Risks and Making Profits Within the Dynamic Business Environment

How Economic Issues Affect Business

Competing in Global Markets

The Role of Government in Business

Ethics and Social Responsibility

Forms of Business Ownership

Entrepreneurship and Starting a Small Business

Management and Leadership

Adapting Organizations to Todays Markets

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Understanding Employeemanagement Issues and Relations

Marketing: Building Customer and Stakeholder Relationships

Managing the Marketing Mix: Product, Price, Place, and Promotion

Understanding Accounting and Financial Information

Financial Management

The Financial Services Industry in Canada

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