Exam 10: Producing World-Class Goods and Services

Operations management involves inventory management,quality control,and production scheduling.

Unlike an assembly line where workers perform only a few tasks,in a _________ layout,teams of workers combine to perform a variety of tasks needed to produce more complex units of a final product.

Telecommuting is another word for outsourcing.

The EZee Office Furniture Company makes high quality desks and chairs for executive offices.The company is about to make a radical change in its production process.It will take measurements from customers,have them select from a variety of fabric patterns and answer some basic questions about the furniture styles they like,then design a chair and desk that is ergonomically designed for maximum comfort for its users.The new method EZee Office will use is an example of:

Although lean manufacturing attempts to reduce the amount of labour used in the manufacturing process,it typically does so by increasing the amount of most of the other resources used in the production process.

A major reason Japanese automakers have located in Canada has been the desire to:

Despite its early promise,computer-aided design has not met with much success in increasing productivity.

___________ utility is the value added by the creation of finished goods and services using raw materials,components,and other inputs.

The Cooldaze Ice Company compresses carbon dioxide and cools it to a very low temperature to make dry ice.The method used by Cooldaze is an example of process manufacturing.

When it comes to location decisions,labour costs are no longer an important consideration for most manufacturing firms.

What factors account for Canada's difficulties in the world's competitive race?

MRP stands for:

What makes ISO 9000 so important to Canadian companies?

A key element of the statistical quality control process is the reliance on quality control experts to inspect at the end of the production line to make sure that no defective products are shipped to final customers.

________________ is the specialized area of management that converts or transforms resources into goods and services.

The whole idea behind mass production was to:

Most new manufacturers use:

Another way to work closely with suppliers is to locate production facilities near supplier facilities.

ISO 14000 is a new set of product quality standards that has replaced the old ISO 9000 standards.

Materials requirement planning is a newer version of enterprise resource planning.