Exam 10: Producing World-Class Goods and Services

The Deming cycle involves four steps.

Which of the following statements about facility location is most accurate?

______________ means tailoring products to meet the needs of a large number of individual customers.

Wild Bill's Cap Emporium offers to produce hats and caps according to customers' requests.Wild Bill's must be using a(n):

An example of the growing importance of services is in the area of corporate computing.

Operations management planning includes such issues as facility location and facility layout.

Using computers is one way the service sector is improving productivity.

A(n)__________ puts together components to make a product.

X-Sport Industries is a Canadian based manufacturer of sporting goods.Until recently,all of its sales were within Canada.However,it has decided to make a major push to sell its products in the European Union.In order to succeed in this new market X-Sport will need to:

Juan is a manager at Elastic Plastic,Inc.His duties include production scheduling and keeping tabs on the company's inventory.These activities suggest that Juan is involved in marketing management.

_________ manufacturing has made mass customization possible.

In a(n)___________ layout,similar equipment and functions are grouped together,but the order in which a product visits each function depends on how the item is designed.

A production process characterized by long production runs to turn out finished goods over time is known as a(n):

One limitation of MRP is that it is not a computer-based approach.

Which of the following did Canada rely on to sustain its exports?

Billie just graduated with high honours with a degree in operations management from a respected university.The knowledge she gained and skills she developed while obtaining this degree could make her an attractive employee for either a manufacturing firm or a service firm.

So far,the high cost of CAD/CAM techniques has limited their use to large,expensive manufactured goods such as automobiles.

Logistics dictates that your business also has to be concerned with minimizing the cost of your inputs.

In the future,the service sector will become a larger part of the economy.

The main difference between process manufacturing and an assembly process is that process manufacturing uses sophisticated robots and automated machinery to produce a good or service,while an assembly process uses labour and simple tools to make a product.