Question 1

Payroll is typically a small expense for most small businesses.

Accepted Answer

A) True 
 B)False

Question 2

Match the term with its definition. Some terms may not be used.
-A search firm that locates qualified candidates for executive positions

Accepted Answer

A) Behavioral interview 
B) Co-employment 
C) Employee benefits 
D) Flexible benefit programs 
E) Headhunter
F)Management development
G)Piecework
H)Professional employer organization 
A) Behavioral interview 
B) Co-employment 
C) Employee benefits 
D) Flexible benefit programs 
E) Headhunter
F)Management development
G)Piecework
H)Professional employer organization

Question 3

Ollie has hired a front office manager, Todd. What suggestions should Ollie follow to make the implementation of training more effective for Todd?

Accepted Answer

-Put it on paper: Ollie should have Todd

Question 4

Orientation refers to instructions given during the interview with an applicant.

Accepted Answer

A) True 
 B)False

Question 5

Match the term with its definition. Some terms may not be used.
-Planned efforts to help workers master the knowledge, skills, and behaviors they need to perform their duties

Accepted Answer

A) Cafeteria plan 
B) Employee training 
C) Job description 
D) Job Instruction Training 
E) Job specification
F)On-the-job training
G)Reliability
H)Validity 
A) Cafeteria plan 
B) Employee training 
C) Job description 
D) Job Instruction Training 
E) Job specification
F)On-the-job training
G)Reliability
H)Validity

Question 6

Job descriptions are used primarily to avoid lawsuits that might result from the Americans with Disabilities Act.

Accepted Answer

A) True 
 B)False

Question 7

Karen is checking references and finds former employers reluctant to do more than verify dates of employment even though the applicants have given their consent. A probable reason for their reluctance is that

Accepted Answer

A)  records for former employees are typically not readily available. 
B)  the former employee is glad to have the potential employee not employed with their company. 
C)  respondents may fear litigation by former employees who fail to get jobs they seek. 
D)  Karen is asking too many personal questions. 
A)  records for former employees are typically not readily available. 
B)  the former employee is glad to have the potential employee not employed with their company. 
C)  respondents may fear litigation by former employees who fail to get jobs they seek. 
D)  Karen is asking too many personal questions.

Question 8

Obviously, training helps prepare a new employee to perform the duties for which he or she has been hired.

Accepted Answer

A) True 
 B)False

Question 9

Match the term with its definition. Some terms may not be used.
-Legislation that regulates the safety of workplaces and work practices

Accepted Answer

A) Civil Rights Act 
B) Fair Labor Standards Act 
C) Family and Medical Leave Act 
D) Human resource management 
E) Management development
F)Occupational Safety and Health Act
G)PEO
H)Workforce diversity 
A) Civil Rights Act 
B) Fair Labor Standards Act 
C) Family and Medical Leave Act 
D) Human resource management 
E) Management development
F)Occupational Safety and Health Act
G)PEO
H)Workforce diversity

Question 10

The cost of employee benefits is ____ the cost of salary and wage payments.

Accepted Answer

A)  25 percent 
B)  31 percent 
C)  66 percent 
D)  200 percent 
A)  25 percent 
B)  31 percent 
C)  66 percent 
D)  200 percent

Question 11

According to the Occupational Health and Safety Administration, 85 percent of all on-the-job accidents can be traced to substance abuse.

Accepted Answer

A) True 
 B)False

Question 12

Research indicates that more than 40 percent of the training provided to employees each year is applied on the job.

Accepted Answer

A) True 
 B)False

Question 13

Which percentage of recruiters and human resource professionals report that they research job applicants online with most using sources such as Facebook?

Accepted Answer

A)  91% 
B)  67% 
C)  43% 
D)  35% 
A)  91% 
B)  67% 
C)  43% 
D)  35%

Question 14

The owner of a small automobile garage has been advised to use an application form in evaluating applicants. This form will be most useful in discovering

Accepted Answer

A)  arrest records. 
B)  general background information. 
C)  physical disabilities. 
D)  religious orientation. 
A)  arrest records. 
B)  general background information. 
C)  physical disabilities. 
D)  religious orientation.

Question 15

The fees charged by a private employment agency are paid by the hiring firm, not the applicant.

Accepted Answer

A) True 
 B)False

Question 16

A small business can facilitate the orientation process by providing an employee handbook, which outlines the company's practices and procedures.

Accepted Answer

A) True 
 B)False

Question 17

A negligent hiring lawsuit can ensure from a failure to check the background of a new hire.

Accepted Answer

A) True 
 B)False

Question 18

Which question would be expected from a small business using behavioral interviews?

Accepted Answer

A)  How did you learn to write so well? 
B)  Where did you attend school? 
C)  What do you do for fun? 
D)  Tell me about a time when you managed a major project. 
A)  How did you learn to write so well? 
B)  Where did you attend school? 
C)  What do you do for fun? 
D)  Tell me about a time when you managed a major project.

Question 19

Because outsourcing companies typically employ hundreds or thousands of people, they can afford to offer benefits superior to those offered by the typical small firm.

Accepted Answer

A) True 
 B)False

Question 20

Which source of candidates do small business owners say accounts for most of their hires?

Accepted Answer

A)  Walk-ins 
B)  Schools 
C)  Internet 
D)  Employees 
A)  Walk-ins 
B)  Schools 
C)  Internet 
D)  Employees

Exam 20: Managing Human Resources

Payroll is typically a small expense for most small businesses.

Match the term with its definition. Some terms may not be used. -A search firm that locates qualified candidates for executive positions

Ollie has hired a front office manager, Todd. What suggestions should Ollie follow to make the implementation of training more effective for Todd?

Orientation refers to instructions given during the interview with an applicant.

Match the term with its definition. Some terms may not be used. -Planned efforts to help workers master the knowledge, skills, and behaviors they need to perform their duties

Job descriptions are used primarily to avoid lawsuits that might result from the Americans with Disabilities Act.

Karen is checking references and finds former employers reluctant to do more than verify dates of employment even though the applicants have given their consent. A probable reason for their reluctance is that

Obviously, training helps prepare a new employee to perform the duties for which he or she has been hired.

Match the term with its definition. Some terms may not be used. -Legislation that regulates the safety of workplaces and work practices

The cost of employee benefits is ____ the cost of salary and wage payments.

According to the Occupational Health and Safety Administration, 85 percent of all on-the-job accidents can be traced to substance abuse.

Research indicates that more than 40 percent of the training provided to employees each year is applied on the job.

Which percentage of recruiters and human resource professionals report that they research job applicants online with most using sources such as Facebook?

The owner of a small automobile garage has been advised to use an application form in evaluating applicants. This form will be most useful in discovering

The fees charged by a private employment agency are paid by the hiring firm, not the applicant.

A small business can facilitate the orientation process by providing an employee handbook, which outlines the company's practices and procedures.

A negligent hiring lawsuit can ensure from a failure to check the background of a new hire.

Which question would be expected from a small business using behavioral interviews?

Because outsourcing companies typically employ hundreds or thousands of people, they can afford to offer benefits superior to those offered by the typical small firm.

Which source of candidates do small business owners say accounts for most of their hires?

The Entrepreneurial Life

Integrity and Ethics: Foundations for Success in Small Business

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Organizational Plan: Teams, Legal Structures, Alliances, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Business

Professional Management and the Small Business

Managing Operations

Managing the Firms Assets

Managing Risk in the Small Business

A: Managing Risk in the Small Business

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