Exam 11: Project Quality Planning and Project Kick: off

Project quality tools such as a histogram,Pareto chart,and Failure Mode and Effect Analysis (FMEA)are generally used in support of which of the following DMAIC phases?

Joseph Juran is credited for developing the Quality Trilogy that includes quality monitoring,quality assurance and quality control.

Joseph Juran provided guidance regarding how to conduct quality planning. All of the following items are consistent with his quality planning guidance EXCEPT:

All of the following statements accurately describe special cause variation EXCEPT:

Assume you have been selected to lead your team in the development of a quality management plan. Identify and describe three benefits to be gained through quality management that you could use to motivate your team members to participate with enthusiasm.

Fact-based management requires an understanding that variation can be either common or special cause,a determination to discover which type,and the resolve to act appropriately upon that discovery.

The quality management plan describes how the project management team will implement the performing organization's quality policy.

Stakeholder satisfaction requires an understanding of the ultimate quality goals with respect to stakeholders.

All of the following actions play constructive roles in an organization when project managers are considering process improvements EXCEPT:

After completing detailed planning for a project,it is often helpful for the project manager and team to apply a sanity test to the project plan. Which of the following accurately describes the application of a sanity test?

Project stakeholders will judge the quality of project work processes as well as project deliverables.

A source of variation that is inherent in a system and predictable is typically known as:

All of the following items contribute to developing empowered performance in an organization EXCEPT:

All of the following items are valid reasons to conduct a project kick-off meeting EXCEPT:

All of the following items are among the key areas covered by the Malcolm Baldrige National Quality Award EXCEPT:

The quality revolution introduced many tools that can be used to improve the quality of project related processes and outcomes. Identify three quality tools and briefly describe how you would use them to improve project related processes and outcomes.

Which of the following activities are typically included in a project kick-off meeting?

DMAIC is typically used as a method of implementing continuous improvement and can thus be practiced repeatedly within a single process to further improve process performance.

Joseph Juran provided guidance regarding how to control quality. Which of the following items is consistent with his quality control guidance?

Fact-based management includes four key ideas. Which of the following is among the key ideas associated with fact-based management?