Question 1

In today's hectic,competitive world,the notion of etiquette is no longer relevant.

Accepted Answer

A) True 
 B)False  False

Question 2

To be effective,business messages should ________.

Accepted Answer

A)  use abstract words that lend themselves to interpretation 
B)  adopt an informal tone 
C)  show your readers how they will benefit from responding to your message 
D)  not make arguments or recommendations 
A)  use abstract words that lend themselves to interpretation 
B)  adopt an informal tone 
C)  show your readers how they will benefit from responding to your message 
D)  not make arguments or recommendations C

Question 3

Give examples of how you can improve your workplace sensitivity.

Accepted Answer

Adapting to cultural diversity allows workers from different ethnic backgrounds to work together.Being sensitive to generational differences recognizes that people of different ages often work together.Being aware and considerate of others is more important than ever in an increasingly technology-based world.Polishing workplace sensitivity skills allows a person to work in a culturally diverse workplace.

Question 4

Advanced systems for videoconferencing cannot ________.

Accepted Answer

A)  contribute to and edit the same document from remote locations 
B)  convert email and IM into voice messages 
C)  automatically forward incoming calls 
D)  replace the need to periodically meet in person 
A)  contribute to and edit the same document from remote locations 
B)  convert email and IM into voice messages 
C)  automatically forward incoming calls 
D)  replace the need to periodically meet in person

Question 5

Which of the following is true about making ethical communication choices?

Accepted Answer

A)  An ethical dilemma involves making a clearly unethical, and often illegal, choice. 
B)  An ethical lapse involves choosing among alternatives that are not clearly right or wrong. 
C)  When making communications decisions, you must always consider if a decision that seems ethical now may seem unethical in the future. 
D)  Deliberately omitting essential information is an ethical way of influencing the audience. 
A)  An ethical dilemma involves making a clearly unethical, and often illegal, choice. 
B)  An ethical lapse involves choosing among alternatives that are not clearly right or wrong. 
C)  When making communications decisions, you must always consider if a decision that seems ethical now may seem unethical in the future. 
D)  Deliberately omitting essential information is an ethical way of influencing the audience.

Question 6

Given its several advantages,some companies today have shifted to the ________ model for their communication needs.

Accepted Answer

social com

Question 7

The availability of cutting-edge ________ technology and IM has replaced some face-to-face interactions.

Accepted Answer

The answer of The availability of cutting-edge ________ technology and...

Question 8

In order to use communication technology effectively,you should NOT ________.

Accepted Answer

A)  use the powerful filtering and tagging capabilities of your system 
B)  let technology overwhelm the communication process 
C)  connect with people face-to-face frequently 
D)  limit your presence on online social networks 
A)  use the powerful filtering and tagging capabilities of your system 
B)  let technology overwhelm the communication process 
C)  connect with people face-to-face frequently 
D)  limit your presence on online social networks

Question 9

Why is decoding a message such a complex process?

Accepted Answer

The ability to extract meaning is influe

Question 10

Distinguish between ethical dilemmas and ethical lapses,giving appropriate examples for each.

Accepted Answer

An ethical dilemma involves choosing amo

Question 11

Which statement is not true in negotiations between business people from high and low-context cultures?

Accepted Answer

A)  The degree to which a contract is binding may be interpreted differently by each party. 
B)  Internationally recognized protocols will mitigate most sources of confusion. 
C)  Each party may place differing value on the relationship that is built. 
D)  A preference for direct versus indirect styles of negotiation may cause impatience for low-context negotiators and offense from high-context negotiators. 
A)  The degree to which a contract is binding may be interpreted differently by each party. 
B)  Internationally recognized protocols will mitigate most sources of confusion. 
C)  Each party may place differing value on the relationship that is built. 
D)  A preference for direct versus indirect styles of negotiation may cause impatience for low-context negotiators and offense from high-context negotiators.

Question 12

The groups affected in some way by a company's actions are referred to as its ________.

Accepted Answer

A)  actions 
B)  cliques 
C)  stakeholders 
D)  captive audience 
A)  actions 
B)  cliques 
C)  stakeholders 
D)  captive audience

Question 13

When expanding your social networks online be careful to ________.

Accepted Answer

A)  allow virtual teams to collaborate on developing and editing documents 
B)  add new blog posts, podcasts, and other content 
C)  put limits on posts and updates you receive 
D)  hold meetings and conferences in virtual worlds 
A)  allow virtual teams to collaborate on developing and editing documents 
B)  add new blog posts, podcasts, and other content 
C)  put limits on posts and updates you receive 
D)  hold meetings and conferences in virtual worlds

Question 14

In order to communicate effectively using technology,you should ________.

Accepted Answer

A)  subscribe to as many blog feeds and Twitter follows as you can 
B)  become an expert in most technologies 
C)  use technology to completely do away with face-to-face communication 
D)  become familiar with the basic features and functions of the tools you use 
A)  subscribe to as many blog feeds and Twitter follows as you can 
B)  become an expert in most technologies 
C)  use technology to completely do away with face-to-face communication 
D)  become familiar with the basic features and functions of the tools you use

Question 15

In order to generate interest about the company's publications,the Media Manager of Gordon Books started a personal blog where she posed as an avid reader and amateur literary critic and reviewed the company's books favourably.She also invited readers to buy the books,discuss them online,and send in their reviews.Which of the following is the best criticism of the manager's action?

Accepted Answer

A)  She engaged in plagiarism. 
B)  She selectively misquoted information. 
C)  She failed to protect information entrusted to her. 
D)  She failed to ensure transparency. 
A)  She engaged in plagiarism. 
B)  She selectively misquoted information. 
C)  She failed to protect information entrusted to her. 
D)  She failed to ensure transparency.

Question 16

Which of the following is a low-context culture?

Accepted Answer

A)  Chinese 
B)  Indian 
C)  German 
D)  Japanese 
A)  Chinese 
B)  Indian 
C)  German 
D)  Japanese

Question 17

When writing for multilingual audiences,you should ________.

Accepted Answer

A)  use slang and jargon 
B)  spell numbers out instead of using figures 
C)  use transitions generously 
D)  use abbreviations extensively 
A)  use slang and jargon 
B)  spell numbers out instead of using figures 
C)  use transitions generously 
D)  use abbreviations extensively

Question 18

When using communication technology,it is important to ________.

Accepted Answer

A)  use blog feeds and Twitter follows to the maximum extent possible 
B)  reconnect with people on the phone or in person frequently 
C)  use technology to completely do away with face-to-face communication 
D)  pay equal attention to all the information-immediately useful or not-that you receive 
A)  use blog feeds and Twitter follows to the maximum extent possible 
B)  reconnect with people on the phone or in person frequently 
C)  use technology to completely do away with face-to-face communication 
D)  pay equal attention to all the information-immediately useful or not-that you receive

Question 19

Which of the following is a tip for speaking with multilingual audiences?

Accepted Answer

A)  Ask questions like "Is this too difficult for you?" to ensure understanding. 
B)  Don't repeat your points. 
C)  Make multiple points at a time. 
D)  Recognize that nods and smiles don't necessarily mean understanding. 
A)  Ask questions like "Is this too difficult for you?" to ensure understanding. 
B)  Don't repeat your points. 
C)  Make multiple points at a time. 
D)  Recognize that nods and smiles don't necessarily mean understanding.

Question 20

Which of the following is a disadvantage of the social communication model?

Accepted Answer

A)  It is hierarchical. 
B)  It is static. 
C)  It presents information security risks. 
D)  The frequency of messages is relatively low. 
A)  It is hierarchical. 
B)  It is static. 
C)  It presents information security risks. 
D)  The frequency of messages is relatively low.

In today's hectic,competitive world,the notion of etiquette is no longer relevant.

To be effective,business messages should ________.

Give examples of how you can improve your workplace sensitivity.

Advanced systems for videoconferencing cannot ________.

Which of the following is true about making ethical communication choices?

Given its several advantages,some companies today have shifted to the ________ model for their communication needs.

The availability of cutting-edge ________ technology and IM has replaced some face-to-face interactions.

In order to use communication technology effectively,you should NOT ________.

Why is decoding a message such a complex process?

Distinguish between ethical dilemmas and ethical lapses,giving appropriate examples for each.

Which statement is not true in negotiations between business people from high and low-context cultures?

The groups affected in some way by a company's actions are referred to as its ________.

When expanding your social networks online be careful to ________.

In order to communicate effectively using technology,you should ________.

Which of the following is a low-context culture?

When writing for multilingual audiences,you should ________.

When using communication technology,it is important to ________.

Which of the following is a tip for speaking with multilingual audiences?

Which of the following is a disadvantage of the social communication model?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters

Exam 1: Understanding Business Communication in Today's Workplace

In today's hectic,competitive world,the notion of etiquette is no longer relevant.

To be effective,business messages should ________.

Give examples of how you can improve your workplace sensitivity.

Advanced systems for videoconferencing cannot ________.

Which of the following is true about making ethical communication choices?

Given its several advantages,some companies today have shifted to the ________ model for their communication needs.

The availability of cutting-edge ________ technology and IM has replaced some face-to-face interactions.

In order to use communication technology effectively,you should NOT ________.

Why is decoding a message such a complex process?

Distinguish between ethical dilemmas and ethical lapses,giving appropriate examples for each.

Which statement is not true in negotiations between business people from high and low-context cultures?

The groups affected in some way by a company's actions are referred to as its ________.

When expanding your social networks online be careful to ________.

In order to communicate effectively using technology,you should ________.

Which of the following is a low-context culture?

When writing for multilingual audiences,you should ________.

When using communication technology,it is important to ________.

Which of the following is a tip for speaking with multilingual audiences?

Which of the following is a disadvantage of the social communication model?

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters