Question 1

What is another term for a guided evaluation?

Accepted Answer

A)  lab evaluation 
B)  heuristic evaluation 
C)  study evaluation 
D)  criteria test 
A)  lab evaluation 
B)  heuristic evaluation 
C)  study evaluation 
D)  criteria test B

Question 2

The goal of remote monitoring is to make ongoing improvements based on actual usage data.

Accepted Answer

A) True 
 B)False  True

Question 3

To ensure that a test stays on schedule, the test administrator should set a time limit for each task.

Accepted Answer

A) True 
 B)False  True

Question 4

It is a good idea for the test administrator to have a script to follow during a usability test.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following steps is NOT part of the process of conducting a usability test in a lab setting?

Accepted Answer

A)  staffing the test team 
B)  preparing test materials 
C)  preparing for a site visit 
D)  selecting participants 
A)  staffing the test team 
B)  preparing test materials 
C)  preparing for a site visit 
D)  selecting participants

Question 6

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Accepted Answer

Using your own company's employees as te

Question 7

Usability can be defined as a measure of how successfully a document achieves its purposes and meets its audience's needs.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is NOT part of obtaining informed consent?

Accepted Answer

A)  asking for permission to record the test participant 
B)  explaining the purpose of the recording and how it will be used 
C)  explaining that the participant can stop the test or leave at any time 
D)  asking questions about the participant's background 
A)  asking for permission to record the test participant 
B)  explaining the purpose of the recording and how it will be used 
C)  explaining that the participant can stop the test or leave at any time 
D)  asking questions about the participant's background

Question 9

Usability labs are designed to limit the number of variables that users encounter during a test.

Accepted Answer

A) True 
 B)False

Question 10

You work for a company that makes high-volume photocopiers for use in business settings. Your team is preparing to test the usability of the new repair manual for the company's Series 400 photocopier system, and you are helping to write the test materials. Which of the following is an appropriate task to ask a user of the Series 400 repair manual to complete?

Accepted Answer

A)  Find "toner replacement" in the index. 
B)  Find the instructions for toner replacement. 
C)  Follow the instructions for replacing the toner in the Series 400 copier. 
D)  Find every chapter that refers to "toner replacement." 
A)  Find "toner replacement" in the index. 
B)  Find the instructions for toner replacement. 
C)  Follow the instructions for replacing the toner in the Series 400 copier. 
D)  Find every chapter that refers to "toner replacement."

Question 11

In usability testing, what is informed consent?

Accepted Answer

In usability testing, informed consent r

Question 12

Focus groups are most likely to be held at which stage of development of a document?

Accepted Answer

A)  design stage 
B)  prototype stage 
C)  published stage 
D)  planning stage 
A)  design stage 
B)  prototype stage 
C)  published stage 
D)  planning stage

Question 13

Which of the following is an example of quantitative data?

Accepted Answer

A)  numerical counts of errors that evaluators found on a website 
B)  responses to interview questions 
C)  discursive responses on post-test questionnaires 
D)  notes taken by test administrators as they observed participants 
A)  numerical counts of errors that evaluators found on a website 
B)  responses to interview questions 
C)  discursive responses on post-test questionnaires 
D)  notes taken by test administrators as they observed participants

Question 14

According to Chapter 13, what is a prototype?

Accepted Answer

As the question seems to refer to a spec

Question 15

In the context of usability studies, what is a prototype?

Accepted Answer

A)  the best possible version of a document 
B)  a wireframe, mockup, draft, or other early version of a document or product 
C)  a usability expert 
D)  a set of criteria to be used for evaluating a document 
A)  the best possible version of a document 
B)  a wireframe, mockup, draft, or other early version of a document or product 
C)  a usability expert 
D)  a set of criteria to be used for evaluating a document

Question 16

Which of the following should a test administrator NOT do during a usability test?

Accepted Answer

A)  Ask the participant to think aloud while using a document or website. 
B)  Ask leading questions when the participant gets stuck. 
C)  Respond to the participant's questions with direct answers such as "Yes, click that link." 
D)  Use neutral phrasing to avoid biasing the test participant. 
A)  Ask the participant to think aloud while using a document or website. 
B)  Ask leading questions when the participant gets stuck. 
C)  Respond to the participant's questions with direct answers such as "Yes, click that link." 
D)  Use neutral phrasing to avoid biasing the test participant.

Question 17

Usability refers to five aspects of a person's use of an item. What are two of these aspects?

Accepted Answer

Usability is a key concept in design tha

Question 18

Who are the participants in a contextual inquiry?

Accepted Answer

A)  users in a real workplace environment 
B)  subject-matter experts 
C)  usability experts 
D)  people who match the profile of potential users 
A)  users in a real workplace environment 
B)  subject-matter experts 
C)  usability experts 
D)  people who match the profile of potential users

Question 19

What is the purpose of Nielsen's severity rating scale?

Accepted Answer

The purpose of Nielsen's severity rating

Question 20

Which of the following tools provides visualizations of the areas on a website that users have clicked most frequently?

Accepted Answer

A)  web analytics 
B)  heat mapping tools 
C)  online feedback forms 
D)  post-test questionnaires 
A)  web analytics 
B)  heat mapping tools 
C)  online feedback forms 
D)  post-test questionnaires

What is another term for a guided evaluation?

The goal of remote monitoring is to make ongoing improvements based on actual usage data.

To ensure that a test stays on schedule, the test administrator should set a time limit for each task.

It is a good idea for the test administrator to have a script to follow during a usability test.

Which of the following steps is NOT part of the process of conducting a usability test in a lab setting?

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Usability can be defined as a measure of how successfully a document achieves its purposes and meets its audience's needs.

Which of the following is NOT part of obtaining informed consent?

Usability labs are designed to limit the number of variables that users encounter during a test.

In usability testing, what is informed consent?

Focus groups are most likely to be held at which stage of development of a document?

Which of the following is an example of quantitative data?

According to Chapter 13, what is a prototype?

In the context of usability studies, what is a prototype?

Which of the following should a test administrator NOT do during a usability test?

Usability refers to five aspects of a person's use of an item. What are two of these aspects?

Who are the participants in a contextual inquiry?

What is the purpose of Nielsen's severity rating scale?

Which of the following tools provides visualizations of the areas on a website that users have clicked most frequently?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Corresponding in Print and Online

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters

Exam 13: Evaluating and Testing Technical Documents

What is another term for a guided evaluation?

The goal of remote monitoring is to make ongoing improvements based on actual usage data.

To ensure that a test stays on schedule, the test administrator should set a time limit for each task.

It is a good idea for the test administrator to have a script to follow during a usability test.

Which of the following steps is NOT part of the process of conducting a usability test in a lab setting?

In performing usability testing, why is it a bad idea to use your own company's employees as test participants?

Usability can be defined as a measure of how successfully a document achieves its purposes and meets its audience's needs.

Which of the following is NOT part of obtaining informed consent?

Usability labs are designed to limit the number of variables that users encounter during a test.

In usability testing, what is informed consent?

Focus groups are most likely to be held at which stage of development of a document?

Which of the following is an example of quantitative data?

According to Chapter 13, what is a prototype?

In the context of usability studies, what is a prototype?

Which of the following should a test administrator NOT do during a usability test?

Usability refers to five aspects of a person's use of an item. What are two of these aspects?

Who are the participants in a contextual inquiry?

What is the purpose of Nielsen's severity rating scale?

Which of the following tools provides visualizations of the areas on a website that users have clicked most frequently?

Introduction to Technical Communication

Understanding Ethical and Legal Considerations

Writing Technical Documents

Writing Collaboratively

Analyzing Your Audience and Purpose

Researching Your Subject

Organizing Your Information

Communicating Persuasively

Emphasizing Important Information

Writing Correct and Effective Sentences

Designing Print and Online Documents

Creating Graphics

Corresponding in Print and Online

Applying for a Job

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Lab Reports

Writing Definitions, Descriptions, and Instructions

Making Oral Presentations

Filters