Exam 14: Corresponding in Print and Online

A writer working for the state department of agriculture wishes to educate farmers statewide about upcoming changes in irrigation policies. Which of the following types of communication would be most effective?

When it appears in a letter, memo, or email, what does the symbol "c" stand for?

Chapter 14 describes two common letter formats. One is modified block. What is the other format?

A salutation is a greeting at the beginning of a letter, traditionally consisting of the word "Dear," the reader's courtesy title and last name, and a colon.

Which of the following best defines writing that projects the "you attitude"?

Which of the following should NOT be included in a memo?

Which of the following sentences effectively uses plain language appropriate for business correspondence?

You are one of four people on a search committee interviewing candidates for a marketing manager position in your department. The Human Resources (HR) department has asked each person on the committee to provide feedback after every interview. The candidate you interviewed this afternoon, Mr. Zoolander, did not seem at ease, and you were disappointed in several of his responses to questions. Which would be the best passage to include in your email to the HR department?

Chapter 14 states two reasons to avoid language errors in correspondence. One is that they suggest a lack of respect for your reader and for yourself. What is the other reason?

Which of the following statements is true?

Your company intends to open a new office on the other side of the country. The goal is to expand the company's operations and move into some new and more exclusive markets. This is a major step for the company, and you want your shareholders to be impressed. Which type of correspondence should you use to communicate with your shareholders?

In what situation should you use an attention line in a letter?

Provide an example of a letter cliché.

According to Chapter 14, which of the types of correspondence below is generally considered the LEAST formal?

A small manufacturer of computer games discovers an error in the instructions shipped with the latest product. A writer at the company has been asked to write a letter to recent purchasers of the product explaining the correct information and apologizing for the mistake. Which of the following would NOT appropriately be included in this letter?

What is the name for a letter in which you respond to a claim and tell the writer how you plan to handle the situation described in the letter?

In some cultures, a person is more likely to walk down the hall to deliver a brief message than to send an email, because doing so shows more respect.

Generally speaking, the netiquette guidelines that apply to microblog posts do not apply to email.

One disadvantage of correspondence clichés is that they can be hard to understand.

What does the notation "cc" stand for in a letter, memo, or email?