Exam 11: Separating and Retaining Employees

What is the simplest, most direct, and least expensive way to settle a dispute?

Adam, an employee at Trite Holdings, decides to leave the company. However, during his exit interview, an HR supervisor learns that Adam had no complaints about the work he did or the pay he received. What would be a source of job dissatisfaction for Adam and likely to lead to his departure?

________ is uncertainty about what the organization and others expect from the employee in terms of what to do or how to do it.

People's perception of ________ depends on their judgment that the consequences of a decision to employees are just.

Andrew, an employee at Fulton Corp., arrives late at the office on a Monday morning due to a personal emergency. His manager fires him, although this was the first instance of Andrew arriving late at work. Andrew is upset because some of his other co-workers are chronically late to work, but they have not been fired. In this scenario, Andrew would conclude a lack of ________ in dealing with employees who arrive late at work.

What is a typical first response in the progressive discipline system?

Destiny is an employee at ColorBlock Inc. She loves gossiping about her colleagues during office hours, which causes her to receive a reprimand by her supervisor, Alfonso. A few days later, Alfonso fires Colt, another subordinate, from work for a similar reason. The employees reporting to Alfonso are most likely to conclude he demonstrates a lack of ________ in dealing with employees who gossip at work.

What is an example of an alternative dispute resolution method?

When employees are unclear about work methods, scheduling, and performance criteria because others hold different ideas about these, they are likely to suffer from role ambiguity.

In procedural justice, the procedures should be consistent from one person to another, and the manager using them should suppress any personal biases.

Veronica is the supervisor of the recruiting department at Kintex Inc. She is currently in charge of filling a few high-demand positions at Kintex Inc. and is planning to poach talent from rival companies, luring their employees away with job benefits. Drew, the HR head of Kintex Inc., however, argues that Veronica's plan will not work. Which explanation is most likely to strengthen Drew's argument?

When employees cannot work with management to make changes, they may engage in ________, taking their charges to the media in the hope that if the public learns about the situation, the organization will be forced to change.

Which principle of discipline holds that an organization's discipline should give a clear-cut warning and follow up with consistent, objective, and immediate consequences?

Daniel is an employee at Atex Inc. Recently, he was moved to a new work team to help in the development of a new product. Chris, his supervisor on the new team, describes the set of behaviors that the new team members will expect of Daniel. Daniel, however, feels that these demands contradict the expectations set forth in his previous role at Atex Inc. Which situation is most likely to be the primary source of Daniel's dissatisfaction about his role?

Who would be most likely to hear and resolve a case if arbitration is used?

What does an employer violate when it terminates an employee for refusing to do something unethical, unsafe, and illegal?

The open-door policy is an example of alternative dispute resolution.

To help employees manage role conflict, employers have sought a number of family-friendly policies.

Terminating an employee for the use of illegal drugs is an example of a(n) ________ turnover.

Kelly, a human resource specialist, has been asked to investigate complaints that an employee is bullying co-workers. Kelly is obligated to protect this employee's privacy by ensuring that any information gathered is relevant to the complaint.