Question 1

The major disadvantage of __________________ is that it requires resources to coordinate the activities of many specialized people.

Accepted Answer

A) Line vs.staff 
B) Span of control 
C) Delegation of authority 
D) Division of labor 
A) Line vs.staff 
B) Span of control 
C) Delegation of authority 
D) Division of labor

Question 2

Which organizational theory assumes that effective organizations are based on long-term employment?

Accepted Answer

A) Sociotechnical systems theory 
B) Theory X 
C) Theory Y 
D) Theory Z 
A) Sociotechnical systems theory 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 3

The text reports that research on sociotechnical systems theory

Accepted Answer

A) supports it,but only in high-technology organizations. 
B) is mixed,with some studies providing support and other studies providing no support. 
C) supports it. 
D) refutes it. 
A) supports it,but only in high-technology organizations. 
B) is mixed,with some studies providing support and other studies providing no support. 
C) supports it. 
D) refutes it.

Question 4

Roger is an OD consultant.His theoretical bias is toward a concern with the attitudes of managers towards their subordinates.Which organizational theory is most likely to ascribe to?

Accepted Answer

A) Bureaucracy 
B) Theory X/Theory Y 
C) Open systems theory 
D) Sociotechnical systems theory 
A) Bureaucracy 
B) Theory X/Theory Y 
C) Open systems theory 
D) Sociotechnical systems theory

Question 5

Which organizational theory stresses the importance of designing machines and work procedures that are consistent with employee abilities and preferences?

Accepted Answer

A) Theory Z 
B) Sociotechnical systems theory 
C) Open systems theory 
D) Bureaucracy 
A) Theory Z 
B) Sociotechnical systems theory 
C) Open systems theory 
D) Bureaucracy

Question 6

Lisa was hired as a change agent for New Millennium Enterprises.She will use the OD technique of survey feedback.What should be her first step?

Accepted Answer

A) Have upper management set organizational goals. 
B) Design and administer questionnaires to all employees. 
C) Interview top management as to job attitudes and their perception of job conditions. 
D) Meet with each supervisor-subordinate dyad and facilitate discussions about job conditions and job attitudes. 
A) Have upper management set organizational goals. 
B) Design and administer questionnaires to all employees. 
C) Interview top management as to job attitudes and their perception of job conditions. 
D) Meet with each supervisor-subordinate dyad and facilitate discussions about job conditions and job attitudes.

Question 7

An organizational development effort is usually implemented by an individual called the

Accepted Answer

A) change agent. 
B) change consultant. 
C) OD agent. 
D) focus group leader. 
A) change agent. 
B) change consultant. 
C) OD agent. 
D) focus group leader.

Question 8

Stephen read in a business magazine that all the major companies use computers,so he bought a bunch of computers and told his employees to use them without arranging for any training.This is a direct violation of the principles of

Accepted Answer

A) Theory X. 
B) open systems theory. 
C) bureaucracy. 
D) sociotechnical systems theory. 
A) Theory X. 
B) open systems theory. 
C) bureaucracy. 
D) sociotechnical systems theory.

Question 9

Which of the following statements about the survey feedback OD technique is TRUE?

Accepted Answer

A) It allows employees to express their opinions in a nonthreatening way. 
B) Survey results are usually given only to upper level executives in a series of group meetings. 
C) It does not allow employees to participate in policy decisions. 
D) Research reviews reveal that it rarely leads to improvements in job satisfaction. 
A) It allows employees to express their opinions in a nonthreatening way. 
B) Survey results are usually given only to upper level executives in a series of group meetings. 
C) It does not allow employees to participate in policy decisions. 
D) Research reviews reveal that it rarely leads to improvements in job satisfaction.

Question 10

Sociotechnical systems theory is a descriptive organizational theory

Accepted Answer

A) True 
 B)False

Question 11

Jim is sent to a training group in which he is encouraged to experiment with his interpersonal behavior and receives nonjudgmental feedback.Which type of organizational development technique is his employer using?

Accepted Answer

A) Team building 
B) Survey feedback 
C) Modeling 
D) T group 
A) Team building 
B) Survey feedback 
C) Modeling 
D) T group

Question 12

Research into the effectiveness of organizational development programs indicates that

Accepted Answer

A) the wide variety of approaches and the complexity of programs make it difficult to determine the effectiveness of OD techniques. 
B) the outcome is always a positive one; that is,no detrimental effects have resulted as a result of the application of any OD techniques. 
C) OD is not that important of an activity in most large organizations. 
D) most of the effects that have been noted are the result of a Hawthorne effect. 
A) the wide variety of approaches and the complexity of programs make it difficult to determine the effectiveness of OD techniques. 
B) the outcome is always a positive one; that is,no detrimental effects have resulted as a result of the application of any OD techniques. 
C) OD is not that important of an activity in most large organizations. 
D) most of the effects that have been noted are the result of a Hawthorne effect.

Question 13

What allows organizations to compare their data with other organizations in survey feedback?

Accepted Answer

A) the use of standardized scales 
B) the use of open-ended comments 
C) the use of custom-made scales 
D) none of the above 
A) the use of standardized scales 
B) the use of open-ended comments 
C) the use of custom-made scales 
D) none of the above

Question 14

Which organizational theory is based on the assumption that the average employee is lazy and selfish?

Accepted Answer

A) Sociotechnical systems theory 
B) Theory X 
C) Theory Y 
D) Theory Z 
A) Sociotechnical systems theory 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 15

Which of the following statements about research on management by objectives (MBO)is correct?

Accepted Answer

A) Research results have revealed mixed effects on productivity,with almost as many negative results as positive results. 
B) Improvement in productivity following an MBO program is strongly related to the level of commitment by top management. 
C) There have been few studies on the results of MBO. 
D) Research has shown strong effects of MBO on employee job satisfaction. 
A) Research results have revealed mixed effects on productivity,with almost as many negative results as positive results. 
B) Improvement in productivity following an MBO program is strongly related to the level of commitment by top management. 
C) There have been few studies on the results of MBO. 
D) Research has shown strong effects of MBO on employee job satisfaction.

Question 16

Which of the following is NOT an organizational change technique discussed in the text?

Accepted Answer

A) Management by objectives 
B) Survey feedback 
C) Quality circles 
D) Team building 
A) Management by objectives 
B) Survey feedback 
C) Quality circles 
D) Team building

Question 17

Which organizational theory is concerned with the interaction between supervisors and subordinates?

Accepted Answer

A) Bureaucracy 
B) Theory X/Theory Y 
C) Open systems theory 
D) Sociotechnical systems theory 
A) Bureaucracy 
B) Theory X/Theory Y 
C) Open systems theory 
D) Sociotechnical systems theory

Question 18

In order for MBO to work:

Accepted Answer

A) managers must understand how to state measurable goals and how to set goals with subordinates 
B) sufficient financial backing must be provided 
C) executives must use a transformational leadership style. 
D) everyone must set the exact same goals 
A) managers must understand how to state measurable goals and how to set goals with subordinates 
B) sufficient financial backing must be provided 
C) executives must use a transformational leadership style. 
D) everyone must set the exact same goals

Question 19

Sharyn holds a "Theory X" orientation when it comes to her view of her role as manager at New Millennium Enterprises.Which of the following statements best describes her belief?

Accepted Answer

A) She believes that workers are indifferent to the organization's needs and it is the manager's job to organize and direct the human and nonhuman elements of the organization. 
B) She believes that mangers should make it possible for employees to recognize and develop their organizational capabilities. 
C) She believes that managers should create organizational conditions such that subordinates can achieve their goals by achieving organizational goals. 
D) She believes that long term employment is the root of an effective organization. 
A) She believes that workers are indifferent to the organization's needs and it is the manager's job to organize and direct the human and nonhuman elements of the organization. 
B) She believes that mangers should make it possible for employees to recognize and develop their organizational capabilities. 
C) She believes that managers should create organizational conditions such that subordinates can achieve their goals by achieving organizational goals. 
D) She believes that long term employment is the root of an effective organization.

Question 20

A lot of college classes meet 2 or 3 times a week at the same time and place.Which of the characteristics of open systems does this best exemplify?

Accepted Answer

A) Equifinality 
B) Homeostasis 
C) Cycle of events 
D) Coordination and specialization 
A) Equifinality 
B) Homeostasis 
C) Cycle of events 
D) Coordination and specialization

The major disadvantage of __________________ is that it requires resources to coordinate the activities of many specialized people.

Which organizational theory assumes that effective organizations are based on long-term employment?

The text reports that research on sociotechnical systems theory

Roger is an OD consultant.His theoretical bias is toward a concern with the attitudes of managers towards their subordinates.Which organizational theory is most likely to ascribe to?

Which organizational theory stresses the importance of designing machines and work procedures that are consistent with employee abilities and preferences?

Lisa was hired as a change agent for New Millennium Enterprises.She will use the OD technique of survey feedback.What should be her first step?

An organizational development effort is usually implemented by an individual called the

Stephen read in a business magazine that all the major companies use computers,so he bought a bunch of computers and told his employees to use them without arranging for any training.This is a direct violation of the principles of

Which of the following statements about the survey feedback OD technique is TRUE?

Sociotechnical systems theory is a descriptive organizational theory

Jim is sent to a training group in which he is encouraged to experiment with his interpersonal behavior and receives nonjudgmental feedback.Which type of organizational development technique is his employer using?

Research into the effectiveness of organizational development programs indicates that

What allows organizations to compare their data with other organizations in survey feedback?

Which organizational theory is based on the assumption that the average employee is lazy and selfish?

Which of the following statements about research on management by objectives (MBO)is correct?

Which of the following is NOT an organizational change technique discussed in the text?

Which organizational theory is concerned with the interaction between supervisors and subordinates?

In order for MBO to work:

Sharyn holds a "Theory X" orientation when it comes to her view of her role as manager at New Millennium Enterprises.Which of the following statements best describes her belief?

A lot of college classes meet 2 or 3 times a week at the same time and place.Which of the characteristics of open systems does this best exemplify?

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Training

Theories of Employee Motivation

Job Satisfaction and Organizational Commitment

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Filters

Exam 14: Organizational Development and Theory

The major disadvantage of __________________ is that it requires resources to coordinate the activities of many specialized people.

Which organizational theory assumes that effective organizations are based on long-term employment?

The text reports that research on sociotechnical systems theory

Roger is an OD consultant.His theoretical bias is toward a concern with the attitudes of managers towards their subordinates.Which organizational theory is most likely to ascribe to?

Which organizational theory stresses the importance of designing machines and work procedures that are consistent with employee abilities and preferences?

Lisa was hired as a change agent for New Millennium Enterprises.She will use the OD technique of survey feedback.What should be her first step?

An organizational development effort is usually implemented by an individual called the

Stephen read in a business magazine that all the major companies use computers,so he bought a bunch of computers and told his employees to use them without arranging for any training.This is a direct violation of the principles of

Which of the following statements about the survey feedback OD technique is TRUE?

Sociotechnical systems theory is a descriptive organizational theory

Jim is sent to a training group in which he is encouraged to experiment with his interpersonal behavior and receives nonjudgmental feedback.Which type of organizational development technique is his employer using?

Research into the effectiveness of organizational development programs indicates that

What allows organizations to compare their data with other organizations in survey feedback?

Which organizational theory is based on the assumption that the average employee is lazy and selfish?

Which of the following statements about research on management by objectives (MBO)is correct?

Which of the following is NOT an organizational change technique discussed in the text?

Which organizational theory is concerned with the interaction between supervisors and subordinates?

In order for MBO to work:

Sharyn holds a "Theory X" orientation when it comes to her view of her role as manager at New Millennium Enterprises.Which of the following statements best describes her belief?

A lot of college classes meet 2 or 3 times a week at the same time and place.Which of the characteristics of open systems does this best exemplify?

Introduction

Research Methods in I0 Psychology

Job Analysis

Performance Appraisal

Assessment Methods for Selection and Placement

Selecting Employees

Training

Theories of Employee Motivation

Job Satisfaction and Organizational Commitment

Productive and Counterproductive Employee Behavior

Occupational Health Psychology

Work Groups and Work Teams

Leadership and Power in Organizations

Filters