Exam 3: Internal Analysis: Resources and Competitive Advantage

Intel's invention of the microprocessor in the early 1970s, Cisco's development of the router for routing data over the Internet in the mid-1980s, and Apple's development of the iPod, iPhone, and iPad in the 2000s can be referred to as which type of innovation?

Using the value-chain model, which of the following primary activities is performed last, as inputs are transformed into outputs?

Give one example of a firm that has achieved a distinctive competency in efficiency, quality, innovation, and responsiveness to customers and describe that competency.

Customer response time is the time it takes for:

Identify and describe the four building blocks of competitive advantage. Provide an example of each using a real company situation.

The building blocks of competitive advantage are superior efficiency, quality, innovation and customer responsiveness.

Which of the following is NOT true of capital productivity?

Anna bakes cookies for $10 per batch, she charges customers $15 to a batch, and customers perceive that the cookies are worth $25 per batch. Anna's profit margin is:

What implications can be drawn about the idea that advanced factors of production usually make up the unique strengths of an organization?

Although several different measures of profitability exist, many authorities in the measurement of profitability argue that which of the following is the best measurement because "it focuses on the true operating performance of the company"?

Which of the following is an important attribute for a product from a quality-as-reliability perspective?

The more utility a company creates for its customers, the more flexibility it has in determining prices.

Kodak possesses the leading imaging technology. This technology has allowed the company to differentiate its products from those offered by rivals. Imaging technology is Kodak's:

The concept of efficiency as a building block of competitive advantage applies to:

Creating consumer value and differentiating product offerings is a result of the pursuit of efficiency, quality, innovation, and customer responsiveness through the completion of value-chain activities.

When conducting an internal analysis, a manager must do all of the following EXCEPT:

Which of the following are primarily the digital systems for managing inventory, tracking sales, pricing products, selling products, and dealing with customer service inquiries?

The more firm-specific and difficult to imitate a resource is, the more likely a company holding that resource is said to have a distinctive competency.

Mikayla, a cost accountant, is responsible for gathering and monitoring data used for controlling the organization's costs. In which value-chain activity does Mikayla work?

The simplest measure of efficiency is the: