Exam 13: Resolving Conflict and Dealing With Difficult People

When management-labor union disputes cannot be resolved,they may try other tactics,such as:​

After a solution is made and agreed upon,conflict is resolved without danger of resurfacing.

Which style of conflict management is a cooperative/nonassertive style?​

Conflicts of all kinds are destructive and should not be allowed to persist in a work environment.

Candace owns a small business that is financially struggling.In order to respond to economic pressures,Candace is now obliged to lay off an employee,close operations on Sundays,and cut budget costs in a few other ways that will affect employees and how they do business.If conflict arises,the root cause will likely be​

Malik's boss,Lina,told the staff,"We need to improve customer service." Malik later told Lina that he felt bothered by her statement since he feels he is exceptionally attentive to the customers' needs.Lina didn't mean to imply Malik's performance was subpar,but rather phrased her statement so as not to draw attention to any one person in the room.Malik and Lina experienced a(n) ____________________.

If it wasn't for their monthly open-table brainstorming sessions,Ming's employees would have never engaged in a disagreement that resulted in implementing a better customer service plan.The monthly brainstorming session is an example of positive ____________________.

Do you believe that implementing mandatory wellness programs and policies is ethical? Do they trigger positive or negative conflict? How would you design programs that promote healthy lifestyles so that conflict is less likely to result?​

A problem-solving style can be described using dimensions of​

Anne and Larry are discussing what restaurant to go to for dinner.Anne wants to go to a quiet Mexican restaurant.Larry wants a quiet place and doesn't care about the food.In the course of the conversation,Anne becomes upset because she thinks Larry wants to stay home.In terms of the conflict resolution process,Anne and Larry are at what step in the process?​

Using a moderately aggressive,moderately cooperative style may be appropriate when negotiating or resolving a complex conflict that does not involve unethical behaviors.

Do you believe conflicts resulting from personality clashes are resolvable? Support and explain your position using key concepts of human relations.What proactive and reactive measures could you take to minimize conflict?​

Voluntary arbitration means​

Assertive behavior​

A lose/lose conflict management strategy​

A(n) ____________________ is an appropriate conflict management style when resolving the conflict is not worth the potential damage to the relationship.

In the weekly team meetings,Ted is always bringing up minor problems that distract the group from making progress.Swathi,the team leader,often thanks Ted for contributing and asks if they can talk about it later.Swathi is using the conflict management style of​

The win/lose strategy means that you give in and let your opponent win in a conflict-even though this means that you lose-in order to keep the peace or in matters relatively unimportant to you.

When dealing with a bully,the best strategy is to​

Tom is trying to problem solve with some other Little League coaches.He's trying to see the situation as they do and understand their position.Tom is in the perceptions clarification stage of conflict resolution.