Question 1

Studies have shown that the primary reason people fail at their jobs is that​

Accepted Answer

A)  ​they were not trained. 
B)  ​their job descriptions did not match expectations. 
C)  ​they lack desirable personal qualities and problem-solving skills. 
D)  ​their technical skills are lacking. 
A)  ​they were not trained. 
B)  ​their job descriptions did not match expectations. 
C)  ​they lack desirable personal qualities and problem-solving skills. 
D)  ​their technical skills are lacking. C

Question 2

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

Accepted Answer

A) True 
 B)False  False

Question 3

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as the ____________________ concept.

Accepted Answer

total person

Question 4

Case 1.1
​
John and Mabel's company,High-Tech Solutions,is a medium-sized high-tech firm with a core employee group of highly skilled professionals.Around this core is a group of twice as many part-time contract programmers and other computer professionals.As they win programming contracts,they hire contract workers.When work slows,they let the part-timers go but keep their core group.Their target industries are facing increasing government scrutiny and possible regulation due to the number of firms that are doing poor work and causing long-term problems for customers.
​
John believes that,when hiring for either the core group or for the part-time work force,they must consider not only each candidate's technical work skills and competency but also several other factors as well: the candidate's emotional control,team orientation,self-awareness,and self-esteem,and what the company has to offer the candidate in terms of family support.Mabel agrees to a degree.She thinks that the key to productivity and quality is hiring the right people,but she wants to focus more on technical competencies and less on the other areas John mentions.
​
High-Tech Solutions uses teams extensively.Employees are trained in how to work in teams,handle conflict,work cooperatively,etc.Joan,a five-year veteran at High-Tech,plays softball in a church league with several of her coworkers.She has asked for investment advice from a couple of the work-group members who are heavily into the stock market.She,in general,highly enjoys her work because of the relationships she has with her coworkers.In sharp contrast,one of the new employees is having a hard time with her supervisor.She wants greater independence and more affirming feedback.The supervisor wants to be sure the new employee can do her job,so he is supervising closely and is giving a lot of corrective feedback.
-Refer to Case 1.1.The new employee's difficulty with her supervisor is an example of

Accepted Answer

A)  a current growing trend that makes human relations skills important in the workplace. 
B)  sexual harassment. 
C)  the challenge of managing one of the key human relationships each of us has. 
D)  the concept of providing a supportive work environment for today's employee. 
A)  a current growing trend that makes human relations skills important in the workplace. 
B)  sexual harassment. 
C)  the challenge of managing one of the key human relationships each of us has. 
D)  the concept of providing a supportive work environment for today's employee.

Question 5

The family has little influence on individuals' behavior at work.

Accepted Answer

A) True 
 B)False

Question 6

____________________ refers to the interaction and ad-hoc network of relationships amongst workers in an organization.

Accepted Answer

Informal o

Question 7

____________________ is closely related to trust because being open with other people builds trust and enhances communication.

Accepted Answer

The answer of ____________________ is closely related to trust because...

Question 8

Managing healthy,effective interpersonal relationships requires that we also manage the relationship with ourselves.

Accepted Answer

A) True 
 B)False

Question 9

People skills are usually described as having which of the following abilities?

Accepted Answer

A)  ​Internal motivation and general enthusiasm 
B)  ​Managing time effectively and teamwork 
C)  ​Technical abilities and good interaction with people 
D)  ​Good interaction with people and thinking skills 
A)  ​Internal motivation and general enthusiasm 
B)  ​Managing time effectively and teamwork 
C)  ​Technical abilities and good interaction with people 
D)  ​Good interaction with people and thinking skills

Question 10

There are seven broad themes that emerge from the study of human relations.Identify three,and explain their influence on human relations skills.

Accepted Answer

a.Communication: the "heart and soul" of

Question 11

List and describe three of the trends in the workplace that have given a new dimension of importance to human relations.

Accepted Answer

a.The labor market is unstable due to me

Question 12

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

Accepted Answer

A) True 
 B)False

Question 13

Explain the Hawthorne studies and how they contributed to the human relations movement.

Accepted Answer

Elton Mayo originally sought to uncover

Question 14

Career success is often a reflection of the strength of one's interpersonal skills.

Accepted Answer

A) True 
 B)False

Question 15

____________________ usually reflects the deeply held values and behaviors of a small group of individuals within of a firm.

Accepted Answer

Organizati

Question 16

There are seven major themes that emerge in the study of human relations.Identify them and discuss how they impact human relations in the workplace.

Accepted Answer

The seven major themes that emerge in th

Question 17

____________________ is the study of why our beliefs,attitudes,and behaviors sometimes cause relationship problems in both our personal and work lives and how we can prevent or resolve these problems.

Accepted Answer

The answer of ____________________ is the study of why our...

Question 18

Self-disclosure is considered a major theme of interpersonal relations because​

Accepted Answer

A)  the ability to express anger is the best way to resolve conflicts.​ 
B)  ​it helps stop rumors in the workplace. 
C)  ​the opportunity to express frustration will result in improved customer service. 
D)  ​it helps eliminate unnecessary guessing games. 
A)  the ability to express anger is the best way to resolve conflicts.​ 
B)  ​it helps stop rumors in the workplace. 
C)  ​the opportunity to express frustration will result in improved customer service. 
D)  ​it helps eliminate unnecessary guessing games.

Question 19

Scientific management worked in theory,but in some cases it dehumanized the workplace.

Accepted Answer

A) True 
 B)False

Question 20

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing​

Accepted Answer

A)  ​the total person. 
B)  ​diversity. 
C)  ​group membership. 
D)  ​organizational values. 
A)  ​the total person. 
B)  ​diversity. 
C)  ​group membership. 
D)  ​organizational values.

Studies have shown that the primary reason people fail at their jobs is that

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as the ____________________ concept.

The family has little influence on individuals' behavior at work.

____________________ refers to the interaction and ad-hoc network of relationships amongst workers in an organization.

____________________ is closely related to trust because being open with other people builds trust and enhances communication.

Managing healthy,effective interpersonal relationships requires that we also manage the relationship with ourselves.

People skills are usually described as having which of the following abilities?

There are seven broad themes that emerge from the study of human relations.Identify three,and explain their influence on human relations skills.

List and describe three of the trends in the workplace that have given a new dimension of importance to human relations.

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

Explain the Hawthorne studies and how they contributed to the human relations movement.

Career success is often a reflection of the strength of one's interpersonal skills.

____________________ usually reflects the deeply held values and behaviors of a small group of individuals within of a firm.

There are seven major themes that emerge in the study of human relations.Identify them and discuss how they impact human relations in the workplace.

____________________ is the study of why our beliefs,attitudes,and behaviors sometimes cause relationship problems in both our personal and work lives and how we can prevent or resolve these problems.

Self-disclosure is considered a major theme of interpersonal relations because

Scientific management worked in theory,but in some cases it dehumanized the workplace.

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Exam 1: Introduction to Human Relations

Studies have shown that the primary reason people fail at their jobs is that​

The study of interpersonal relations is more interested in the "why" of human behavior and less on how the knowledge can be applied to address problems in our work and personal lives.

The concept that a person's characteristics are interdependent and part of a single employable system is referred to as the ____________________ concept.

The family has little influence on individuals' behavior at work.

____________________ refers to the interaction and ad-hoc network of relationships amongst workers in an organization.

____________________ is closely related to trust because being open with other people builds trust and enhances communication.

Managing healthy,effective interpersonal relationships requires that we also manage the relationship with ourselves.

People skills are usually described as having which of the following abilities?

There are seven broad themes that emerge from the study of human relations.Identify three,and explain their influence on human relations skills.

List and describe three of the trends in the workplace that have given a new dimension of importance to human relations.

The psychologist who developed the often-used "hierarchy of needs" was Abraham Maslow.

Explain the Hawthorne studies and how they contributed to the human relations movement.

Career success is often a reflection of the strength of one's interpersonal skills.

____________________ usually reflects the deeply held values and behaviors of a small group of individuals within of a firm.

There are seven major themes that emerge in the study of human relations.Identify them and discuss how they impact human relations in the workplace.

____________________ is the study of why our beliefs,attitudes,and behaviors sometimes cause relationship problems in both our personal and work lives and how we can prevent or resolve these problems.

Self-disclosure is considered a major theme of interpersonal relations because​

Scientific management worked in theory,but in some cases it dehumanized the workplace.

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing​

Improving Personal and Organizational Communications

Understanding Your Communication Style

Building High Self-Esteem

Personal Values Influence Ethical Choices

Attitudes Can Shape Your Life

Motivating Yourself and Others

Improving Interpersonal Relations With Constructive Self-Disclosure

Achieving Emotional Balance in a Chaotic World

Building Stronger Relationships With Positive Energy

Developing a Professional Presence

Team Building: a Leadership Strategy

Resolving Conflict and Dealing With Difficult People

Responding to Personal and Work-Related Stress

Valuing Workforce Diversity and Inclusion

The Changing Roles of Men and Women

A Life Plan for Effective Human Relations

Filters

Studies have shown that the primary reason people fail at their jobs is that

Self-disclosure is considered a major theme of interpersonal relations because

Peter's workplace contains a gym and on-grounds day care service.The company also offers employees monthly seminars on a wide range of topics such as stress management and living on a budget.Peter's employer demonstrates an appreciation for developing