Exam 13: Resolving Conflict and Dealing With Difficult People

Name three categories of difficult people and identify an effective strategy for dealing with them.

Too much agreement in an organization can be as harmful.

Conflict is necessary for effective problem solving and for effective interpersonal relationships.

What are three ways to approach negotiations,and in what situations are they appropriate?​

When dealing with a(n) ____________________,the best strategy is to acknowledge their expertise but be prepared with your facts.

At first,Bill and Ted were in conflict because Bill felt Ted was too micromanaging.Ted now scrutinizes Bill's daily progress less and empowers him to make more of his own decisions.Interpolate how you believe Bill and Ted may have resolved their conflict through the five-step resolution process.

Freelance workers who can be hired for on-demand projects through smartphone apps:

When trying to resolve conflict,the next step after clarifying the perceptions of all parties is to:​

Conflict in organizations​

Using phrases such as "Would you mind if I..." are effective and assertive ways to resolve conflict.

Colleen frequently expresses her political views at work,at times triggering conflict between several coworkers and herself.In this example,political expression​

Mr.A and Mr.B are both riding in a "quiet" section of a commuter train.Mr.A is making a lot of noise by texting with his smartphone,so Mr.B politely asks him to mute the sound.When Mr.A responds with an angry tirade,Mr.B repeats his polite request,and Mr.A complies.This most clearly shows that​

In general,strikes are examples of win/lose situations.

The more crucial the conversation the more likely people are to handle it well.

Rashida feels upset that,while her project teammates readily offer ideas and requests,the majority of the work that must be completed becomes her responsibility.The conflict that is likely to result stems from a value and culture clash.

Which of the following statements is an example of someone demonstrating aggressive behavior in a group meeting situation?​

When it results in a misunderstanding that causes two or more parties to perceive a disagreement,ineffective communication can serve as a(n) _____.

Compromising is a key component of the problem-solving behavioral style.

Because many companies have organized workers into teams,the team leader must assume primary responsibility for effectively negotiating a resolution to conflicts.

Kyle is known for his ____ behavior.He talks fast,ignores others,and uses sarcasm to maintain control of the conversation.