Exam 6: Attitudes Can Shape Your Life

Case 6.1 ​ Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do." ​ Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions. ​ Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions. -Refer to Case 6.1.Martin's plan failed initially because he didn't consider the power of ____ on attitudes.

The American Public Health Association may be a relevant ____________________ that provides a nurse or physician opportunities to learn information and compare ideas in ways that influence their attitudes and behaviors.

The use of rewards and punishments to influence another's attitude is a successful strategy with children but not with adults.

Case 6.1 ​ Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do." ​ Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions. ​ Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions. -Refer to Case 6.1.Martin's initial solution to the problem is an example of using which influence to change individual attitudes about asking questions?

Attitudes are our sincere thoughts.Which of the following statements is true about attitudes?​

Carlos teaches high school language arts classes.When selecting a reference group,he is most likely to choose

While her team was developing an eco-friendly cleaning wipe,Jackie suggested using a particular material,which triggered Jamal's idea to try a similar but faster-dissolving material.The team adopted Jamal's idea,and the product succeeded.When Jamal's boss asked whose idea it was to use the chosen material,Jamal said it was his,but that he wouldn't have thought of it without Jackie's input.In this example,Jamal most clearly demonstrates which of the following employer-valued attitudes?​

Jasmine goes out of her way to display a caring attitude to one of her customers during a sales call.The customer establishes a long-term relationship with Jasmine's company.This is an example of

Improving employees' attitudes can increase a company's productivity.Ways to change employees' attitudes include​

When asked,employees cite interesting work and recognition for good performance among the attributets they most desire in a job.

Rude behavior in the workplace,such as using profanity and failing to say "please" and "thank you," demonstrates a lack of​

To help others change their attitudes,you can change the conditions that precede the inappropriate behavior or change the ____________________ that follow.

Case 6.1 ​ Martin is managing a production line in a manufacturing plant in the Midwest.Martin has a quality and productivity problem in one part of the manufacturing process.He discovers that his workers aren't sure what to do.When he asks why they didn't ask questions,the universal reply is,"We Midwesterners don't ask questions,we just do." ​ Martin decides to address this problem by offering recognition rewards for the employee who asks the most job-related questions that lead to process improvements each month.Unfortunately,Martin finds the program doesn't work.When he further questions his workers,he discovers that no one wants to be the first to ask questions.As a group,workers still feel that they should figure it out on their own and not ask questions. ​ Martin persuades Carmen,a worker everyone else admires,to be the first to ask questions as part of the program.After about a month,several other people begin to submit questions,and soon everyone in the plant is asking questions. -Refer to Case 6.1.The source of Martin's production and quality problem is an example of which influence on attitudes?

Mandy's employer is going through a period of intense and rapid change.Mandy has begun rejecting any new work-related idea or practice,preferring to cling to the methods that her employer used before the changes began.Mandy is exhibiting which of the following negative attitudes concerning change?

Jane stopped smoking because Mary,her older cousin whom she admires,disapproves and does not smoke.This is an example of the power of a peer group.

A peer group consists of people who share a common interest and act as an information source for an individual member.

Often pessimism leads to ____________________,which is a mistrusting attitude regarding the motives of people.

We can never really know a person's attitude,but we can observe his or her _____________.

Rafael sees his family achieve financial success through hard work.His parents and teachers talk about the importance of voting and being active in the community.As a result,Rafael develops strong attitudes about these issues.This is an example of

Andrew,who is training to run a marathon,occasionally mentions his progress to his boss.His boss will probably perceive Andrew as having a self-absorbed attitude and be unappreciative of his endeavor.