Exam 12: Managing Systems Support and Security

A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team.

_____ is the overall time between a request for system activity and the delivery of the response.

Many IT departments use a job title of _____ to designate positions that require a combination of systems analysis and programming skills.

_____ protects information from unauthorized disclosure and safeguards privacy.

In a broad sense,credentials include formal degrees,diplomas,or certificates granted by learning institutions to show that a certain level of education has been achieved.

_____ includes monitoring a system for signs of trouble,logging all system failures,diagnosing the problem,and applying corrective action.

A test site is an alternate IT location,anywhere in the world,that can support critical systems in the event of a power outage,system crash,or physical catastrophe.

Mitigation shifts the risk to another asset or party,such as an insurance company.

A _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

_____ expenses vary significantly during a system's operational life and include spending to support maintenance activities.

In addition to benchmark testing,performance measurements,called _____,can monitor the number of transactions processed in a given time period,the number of records accessed,and the volume of online data.

_____ is a process for controlling changes in system requirements during software development.

Adaptive maintenance _____.

When a new version of a system is installed,the prior release is _____,or stored.

_____ develops safeguards that reduce risks and their impact.

An incremental backup only includes recent files that have never been backed up by any method.

_____ costs include expenses for items such as supplies and equipment rental.

Acceptance means that nothing is done;companies usually accept a risk only when the protection clearly is not worth the expense.

A(n)_____ is an attack that takes advantage of a vulnerability.

A continuous backup only backs up files that are new or changed since the last full backup.