Question 1

Which of the following is not a requirement in your text's definition of conflict?

Accepted Answer

A) only involves overt acts 
B) opposition 
C) incompatibility 
D) must be perceived 
A) only involves overt acts 
B) opposition 
C) incompatibility 
D) must be perceived A

Question 2

As depicted in the communication process model,the sender initiates a message by:

Accepted Answer

A) choosing a channel of communication. 
B) encoding a thought. 
C) making contact with the receiver. 
D) giving feedback to the sender. 
A) choosing a channel of communication. 
B) encoding a thought. 
C) making contact with the receiver. 
D) giving feedback to the sender. B

Question 3

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. Joe misses the one o'clock meeting since he misunderstood which meeting Mary was referring to.This misunderstanding occurred as a lack of:

Accepted Answer

A) decoding. 
B) feedback. 
C) encoding. 
D) channels. 
A) decoding. 
B) feedback. 
C) encoding. 
D) channels. B

Question 4

An example of a(n)communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

Accepted Answer

A) "Y" 
B) all- channel 
C) lateral 
D) chain 
A) "Y" 
B) all- channel 
C) lateral 
D) chain

Question 5

A sender may choose to use written communication since:

Accepted Answer

A) they're tangible and verifiable. 
B) both the sender and receiver have a record of the communication. 
C) the message can be stored for an indefinite period of time. 
D) all of the above 
A) they're tangible and verifiable. 
B) both the sender and receiver have a record of the communication. 
C) the message can be stored for an indefinite period of time. 
D) all of the above

Question 6

No group can exist without communication.

Accepted Answer

A) True 
 B)False

Question 7

Computer- aided communication includes all of the following except:

Accepted Answer

A) e- mail. 
B) telephone calls. 
C) videoconferencing. 
D) intranet links. 
A) e- mail. 
B) telephone calls. 
C) videoconferencing. 
D) intranet links.

Question 8

Collaborating is the preferred conflict- handling orientation:

Accepted Answer

A) to build social credits for later issues. 
B) to fully satisfy the concerns of all parties. 
C) when an issue is trivial. 
D) in emergencies. 
A) to build social credits for later issues. 
B) to fully satisfy the concerns of all parties. 
C) when an issue is trivial. 
D) in emergencies.

Question 9

To negotiate a favourable outcome,the first step is to clarify and justify your position.

Accepted Answer

A) True 
 B)False

Question 10

Stage II of the conflict process deals with:

Accepted Answer

A) cognition and personalisation of conflict. 
B) interaction between group members. 
C) group development. 
D) conflict avoidance. 
A) cognition and personalisation of conflict. 
B) interaction between group members. 
C) group development. 
D) conflict avoidance.

Question 11

Which of the following is a conflict stimulation technique?

Accepted Answer

A) authoritative command 
B) bringing in outsiders 
C) expansion of resources 
D) compromise 
A) authoritative command 
B) bringing in outsiders 
C) expansion of resources 
D) compromise

Question 12

Your BATNA determines the lowest value acceptable to you for a negotiated agreement.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a true statement about BATNA?

Accepted Answer

A) it determines the lowest value acceptable to an individual for a negotiated agreement. 
B) BATNA is established at closure and implementation. 
C) As part of your negotiating strategy,you should try to determine yours and the other side's BATNA. 
D) The term stands for "best alternative to a negotiated agreement" 
A) it determines the lowest value acceptable to an individual for a negotiated agreement. 
B) BATNA is established at closure and implementation. 
C) As part of your negotiating strategy,you should try to determine yours and the other side's BATNA. 
D) The term stands for "best alternative to a negotiated agreement"

Question 14

Communication difficulties may be cause of conflict.

Accepted Answer

A) True 
 B)False

Question 15

Examples of nonverbal communication include messages transmitted by facial expressions and body movements.

Accepted Answer

A) True 
 B)False

Question 16

When two people are talking,the words are the message.

Accepted Answer

A) True 
 B)False

Question 17

intervene(s)between people's perceptions and emotions and their overt behaviour.

Accepted Answer

A) Cognition 
B) Attributions 
C) Intentions 
D) Intuition 
A) Cognition 
B) Attributions 
C) Intentions 
D) Intuition

Question 18

Memos,letters,e- mail,fax transmissions,and organisational periodicals represent:

Accepted Answer

A) written communication. 
B) formal organisational communication channels. 
C) technological communication. 
D) informal organisational communication channels. 
A) written communication. 
B) formal organisational communication channels. 
C) technological communication. 
D) informal organisational communication channels.

Question 19

Research indicates that poor is probably the most frequently cited source of interpersonal conflict.

Accepted Answer

A) motivation 
B) leadership 
C) communication 
D) training 
A) motivation 
B) leadership 
C) communication 
D) training

Question 20

If no one is aware of conflict,it is generally agreed that:

Accepted Answer

A) conflict is inevitable. 
B) employee- employer relations will be good. 
C) no conflict exists. 
D) conflict is subversive. 
A) conflict is inevitable. 
B) employee- employer relations will be good. 
C) no conflict exists. 
D) conflict is subversive.

Which of the following is not a requirement in your text's definition of conflict?

As depicted in the communication process model,the sender initiates a message by:

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. Joe misses the one o'clock meeting since he misunderstood which meeting Mary was referring to.This misunderstanding occurred as a lack of:

An example of a(n)communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

A sender may choose to use written communication since:

No group can exist without communication.

Computer- aided communication includes all of the following except:

Collaborating is the preferred conflict- handling orientation:

To negotiate a favourable outcome,the first step is to clarify and justify your position.

Stage II of the conflict process deals with:

Which of the following is a conflict stimulation technique?

Your BATNA determines the lowest value acceptable to you for a negotiated agreement.

Which of the following is not a true statement about BATNA?

Communication difficulties may be cause of conflict.

Examples of nonverbal communication include messages transmitted by facial expressions and body movements.

When two people are talking,the words are the message.

intervene(s)between people's perceptions and emotions and their overt behaviour.

Memos,letters,e- mail,fax transmissions,and organisational periodicals represent:

Research indicates that poor is probably the most frequently cited source of interpersonal conflict.

If no one is aware of conflict,it is generally agreed that:

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters

Exam 10: Communication and Conflict

Which of the following is not a requirement in your text's definition of conflict?

As depicted in the communication process model,the sender initiates a message by:

Mary telephones her employee,Joe,to let him know that today's meeting has been moved to one o'clock. Joe misses the one o'clock meeting since he misunderstood which meeting Mary was referring to.This misunderstanding occurred as a lack of:

An example of a(n)communication network is when a checkout clerk reports to a department manager,who in turn reports to a store manager,who reports to a regional manager.

A sender may choose to use written communication since:

No group can exist without communication.

Computer- aided communication includes all of the following except:

Collaborating is the preferred conflict- handling orientation:

To negotiate a favourable outcome,the first step is to clarify and justify your position.

Stage II of the conflict process deals with:

Which of the following is a conflict stimulation technique?

Your BATNA determines the lowest value acceptable to you for a negotiated agreement.

Which of the following is not a true statement about BATNA?

Communication difficulties may be cause of conflict.

Examples of nonverbal communication include messages transmitted by facial expressions and body movements.

When two people are talking,the words are the message.

intervene(s)between people's perceptions and emotions and their overt behaviour.

Memos,letters,e- mail,fax transmissions,and organisational periodicals represent:

Research indicates that poor is probably the most frequently cited source of interpersonal conflict.

If no one is aware of conflict,it is generally agreed that:

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Emotions and Moods

Understanding Group and Team Behaviour

Leadership

Power and Politics

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters