Question 1

Which of the following is not a true statement about emotional intelligence (EI)?

Accepted Answer

A) EI can be easily measured. 
B) Some researchers say the concept has lost its value due to diversity in thought about EI's components. 
C) EI has been and continues to be a controversial concept in OB. 
D) Many believe that those with high EI have an advantage in the business world. 
A) EI can be easily measured. 
B) Some researchers say the concept has lost its value due to diversity in thought about EI's components. 
C) EI has been and continues to be a controversial concept in OB. 
D) Many believe that those with high EI have an advantage in the business world.

Question 2

is a generic term that covers a broad range of feelings that people experience.

Accepted Answer

A) Moods 
B) Affect 
C) Emotional labour 
D) Emotions 
A) Moods 
B) Affect 
C) Emotional labour 
D) Emotions

Question 3

Which of the following is not true with respect to the role that emotions play in the workplace?

Accepted Answer

A) Emotional labour means that feelings should be stifled because they are not part of a job's required behaviour. 
B) How we experience emotions is not always the same as how we show it. 
C) Emotional labour creates dilemmas for employees. 
D) Emotions can hinder performance. 
A) Emotional labour means that feelings should be stifled because they are not part of a job's required behaviour. 
B) How we experience emotions is not always the same as how we show it. 
C) Emotional labour creates dilemmas for employees. 
D) Emotions can hinder performance.

Question 4

Which of the following is not a true statement about emotions,moods and weather?

Accepted Answer

A) Illusory correlation explains why people tend to think that nice weather controls their moods. 
B) According to the evidence,weather has little effect on mood. 
C) People often associate things as causal when there is no true relationship. 
D) People report being in a better mood on bright and sunny days. 
A) Illusory correlation explains why people tend to think that nice weather controls their moods. 
B) According to the evidence,weather has little effect on mood. 
C) People often associate things as causal when there is no true relationship. 
D) People report being in a better mood on bright and sunny days.

Question 5

Discuss the reasons for and against study of emotional intelligence.

Accepted Answer

The concept of EI is intuitively appeal

Question 6

What is the difference between felt emotions and displayed emotions?

Accepted Answer

You can better understand emotions if yo

Question 7

If an employee expresses organisationally desired emotions during interpersonal transactions, is being expended.

Accepted Answer

A) negative synergy 
B) dissonance 
C) emotional intelligence 
D) emotional labour 
A) negative synergy 
B) dissonance 
C) emotional intelligence 
D) emotional labour

Question 8

Moods are intense feelings that are directed at someone or something.

Accepted Answer

A) True 
 B)False

Question 9

When dealing with interpersonal conflicts:

Accepted Answer

A) focusing strictly on rational concerns is unlikely to resolve conflicts. 
B) one can be fairly certain that emotions are surfacing. 
C) a manager's success in trying to resolve conflicts is often largely attributable to an ability to identify the emotional elements 
D) all of the above are true statements. 
A) focusing strictly on rational concerns is unlikely to resolve conflicts. 
B) one can be fairly certain that emotions are surfacing. 
C) a manager's success in trying to resolve conflicts is often largely attributable to an ability to identify the emotional elements 
D) all of the above are true statements.

Question 10

According to Charles Darwin:

Accepted Answer

A) emotions motivate people to engage in actions important for survival. 
B) emotions developed over time to help humans solve problems. 
C) emotions are useful. 
D) all of the above. 
A) emotions motivate people to engage in actions important for survival. 
B) emotions developed over time to help humans solve problems. 
C) emotions are useful. 
D) all of the above.

Question 11

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and ability to read others?

Accepted Answer

A) Women show greater emotional expression. 
B) Men experience emotions more intensely. 
C) Men are less comfortable expressing emotions. 
D) Women are better at reading nonverbal cues. 
A) Women show greater emotional expression. 
B) Men experience emotions more intensely. 
C) Men are less comfortable expressing emotions. 
D) Women are better at reading nonverbal cues.

Question 12

Which of the following statements about time and emotions is generally true?

Accepted Answer

A) People are generally in lower spirits in the evening. 
B) Most people experience their best moods midweek. 
C) Negative affect shows little fluctuation throughout the day. 
D) Regardless of when people go to bed,their level of positive affect tends to peak right when they wake up. 
A) People are generally in lower spirits in the evening. 
B) Most people experience their best moods midweek. 
C) Negative affect shows little fluctuation throughout the day. 
D) Regardless of when people go to bed,their level of positive affect tends to peak right when they wake up.

Question 13

Discuss whether there are gender differences regarding emotions.

Accepted Answer

women may have a greater need

Question 14

People who are good at reading others' emotions may be more effective in their jobs.

Accepted Answer

A) True 
 B)False

Which of the following is not a true statement about emotional intelligence (EI)?

is a generic term that covers a broad range of feelings that people experience.

Which of the following is not true with respect to the role that emotions play in the workplace?

Which of the following is not a true statement about emotions,moods and weather?

Discuss the reasons for and against study of emotional intelligence.

What is the difference between felt emotions and displayed emotions?

If an employee expresses organisationally desired emotions during interpersonal transactions, is being expended.

Moods are intense feelings that are directed at someone or something.

When dealing with interpersonal conflicts:

According to Charles Darwin:

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and ability to read others?

Which of the following statements about time and emotions is generally true?

Discuss whether there are gender differences regarding emotions.

People who are good at reading others' emotions may be more effective in their jobs.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Understanding Group and Team Behaviour

Leadership

Power and Politics

Communication and Conflict

Organisational Structure

Organisational Culture

Organisational Change and Development

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Exam 6: Emotions and Moods

Which of the following is not a true statement about emotional intelligence (EI)?

is a generic term that covers a broad range of feelings that people experience.

Which of the following is not true with respect to the role that emotions play in the workplace?

Which of the following is not a true statement about emotions,moods and weather?

Discuss the reasons for and against study of emotional intelligence.

What is the difference between felt emotions and displayed emotions?

If an employee expresses organisationally desired emotions during interpersonal transactions, is being expended.

Moods are intense feelings that are directed at someone or something.

When dealing with interpersonal conflicts:

According to Charles Darwin:

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions and ability to read others?

Which of the following statements about time and emotions is generally true?

Discuss whether there are gender differences regarding emotions.

People who are good at reading others' emotions may be more effective in their jobs.

The Significance of Organisational Behaviour

Learning and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation

Understanding Group and Team Behaviour

Leadership

Power and Politics

Communication and Conflict

Organisational Structure

Organisational Culture

Organisational Change and Development

Filters