Question 1

High productivity can come solely from good people management.

Accepted Answer

A) True 
 B)False  False

Question 2

The ways in which organizational work is done are described as_________ .

Accepted Answer

A)  organizational processes 
B)  corporate visions 
C)  policies and procedures 
D)  goals and objectives 
A)  organizational processes 
B)  corporate visions 
C)  policies and procedures 
D)  goals and objectives A

Question 3

describe the goal of value chain management.

Accepted Answer

The goal of value chain management is to create a value chain strategy that meets and exceeds customers' needs and desires and allows for full and seamless integration among all members of the chain. A good value chain is one in which a sequence of participants work together as a team, each adding some component of value-such as faster assembly, more accurate information, better customer response and service, and so forth-to the overall process. The better the collaboration among the various chain participants, the better the customer solutions. When value is created for customers and their needs and desires are satisfied, everyone along the chain benefits. For example, Eros Group, the sole distributor of many world- renowned brands in the Middle East, launched a "Delivery on Demand" Service for Samsung mobile products. Eros Group runs vans with Samsung mobile stocks to serve independent retail outlets on a real- time basis. Deepak Babani, CEO of Eros Group, indicated that "with the launch of this service the turnaround time will be reduced for stock availability, benefiting the dealers and ultimately the end consumers."

Question 4

A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms.

Accepted Answer

A) True 
 B)False

Question 5

Selected functions may need to be done collaboratively with other partners in the value chain.

Accepted Answer

A) True 
 B)False

Question 6

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Ramzy told Jassem, "Organizational culture is also a very important component of value chain management. Those cultural attitudes include sharing, openness, respect, and trust, and these attitudes must encompass not only employees, but_________ as well."

Accepted Answer

A)  their families 
B)  extend to customers 
C)  extend to management 
D)  extend to external partners 
A)  their families 
B)  extend to customers 
C)  extend to management 
D)  extend to external partners

Question 7

Which of the following is an example of an input as described by an organization's operations system?

Accepted Answer

A)  capital 
B)  innovative products 
C)  accounting reports 
D)  sales 
A)  capital 
B)  innovative products 
C)  accounting reports 
D)  sales

Question 8

_________is externally oriented and focuses on both incoming materials and outgoing products and services.

Accepted Answer

A)  Ethical chain management 
B)  Financial chain management 
C)  Value chain management 
D)  Supply chain management 
A)  Ethical chain management 
B)  Financial chain management 
C)  Value chain management 
D)  Supply chain management

Question 9

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in acco but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the She felt her background with numbers should prove valuable in operations management, but she admitted that she knew littl the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Hana realized that inputs include which of the following?

Accepted Answer

A)  accounting reports 
B)  sales 
C)  motivated employees 
D)  capital 
A)  accounting reports 
B)  sales 
C)  motivated employees 
D)  capital

Question 10

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Noticing that Jassem seemed a bit confused, Ramzy informed him that _________is the process of managing the entire sequence of integrated activities and information about product flows along the entire value chain.

Accepted Answer

A)  value chain management 
B)  financial chain management 
C)  ethical chain management 
D)  supply chain management 
A)  value chain management 
B)  financial chain management 
C)  ethical chain management 
D)  supply chain management

Question 11

Deming believed which of the following?

Accepted Answer

A)  High productivity comes from good people management. 
B)  Training is generally wasted time. 
C)  Employees should learn movement efficiency, not statistical methods. 
D)  Managers are the primary source of increased productivity. 
A)  High productivity comes from good people management. 
B)  Training is generally wasted time. 
C)  Employees should learn movement efficiency, not statistical methods. 
D)  Managers are the primary source of increased productivity.

Question 12

Which of the following is an obstacle in managing the value chain?

Accepted Answer

A)  systems 
B)  individual barriers 
C)  managerial attitudes 
D)  required capabilities 
A)  systems 
B)  individual barriers 
C)  managerial attitudes 
D)  required capabilities

Question 13

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Jassem asked Ramzy about the barriers commonly faced by organizations looking to implement value chain management. Ramzy replied that organizational barriers are among the most difficult for managers to reconcile. An example of such a barrier might include_________ .

Accepted Answer

A)  employees' refusal to be flexible 
B)  the belief that when an organization collaborates, it no longer controls its own destiny 
C)  reluctance to share information 
D)  mutual trust 
A)  employees' refusal to be flexible 
B)  the belief that when an organization collaborates, it no longer controls its own destiny 
C)  reluctance to share information 
D)  mutual trust

Question 14

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Ramzy told Jassem that flexibility in job design means that jobs should be redesigned around work processes that_________ .

Accepted Answer

A)  help organizations learn more about their customers 
B)  link functions charged with creating value to customers 
C)  reveal customers' flexibility 
D)  solidify the commitment of members to the goals of their respective work unit 
A)  help organizations learn more about their customers 
B)  link functions charged with creating value to customers 
C)  reveal customers' flexibility 
D)  solidify the commitment of members to the goals of their respective work unit

Question 15

All organizations produce goods or services through the_________ process.

Accepted Answer

A)  engineering 
B)  transformation 
C)  operations 
D)  manufacturing 
A)  engineering 
B)  transformation 
C)  operations 
D)  manufacturing

Question 16

According to a survey of manufacturers who have embarked on value chain management initiatives,_________ was a benefit that companies reported.

Accepted Answer

A)  cost savings 
B)  improved logistics 
C)  increased market share 
D)  increased sales 
A)  cost savings 
B)  improved logistics 
C)  increased market share 
D)  increased sales

Question 17

Better demand forecasting is necessary and possible because of closer ties with customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 18

A Lesson in Operations Management (Scenario)
Hana had been asked to attend training in operations management. Her background and training had previously been in acco but with the reorganization looming, it was either learn a new skill or be downsized. She was actually looking forward to the She felt her background with numbers should prove valuable in operations management, but she admitted that she knew littl the field. Until now, she had been in a support staff function and had little feel for how the organization's product went from raw materials to finished product. Hana's first class would be tonight at Central University, and she was excited about the opportunity.
-Hana had to know what factors were considered inputs versus those considered outputs. Outputs included which of the following?

Accepted Answer

A)  materials 
B)  technology 
C)  information 
D)  goods 
A)  materials 
B)  technology 
C)  information 
D)  goods

Question 19

Value is provided to customers through transforming raw materials and other resources into some product or service that end users need or desire when, where, and how they want it.

Accepted Answer

A) True 
 B)False

Question 20

_________is allowing organizations to control costs particularly in the areas of predictive maintenance, remote diagnostics, and utility cost savings.

Accepted Answer

A)  Continuous quality 
B)  Technology 
C)  Just- in- time inventory practice 
D)  Quality control 
A)  Continuous quality 
B)  Technology 
C)  Just- in- time inventory practice 
D)  Quality control

High productivity can come solely from good people management.

The ways in which organizational work is done are described as_________ .

describe the goal of value chain management.

A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms.

Selected functions may need to be done collaboratively with other partners in the value chain.

Which of the following is an example of an input as described by an organization's operations system?

_________is externally oriented and focuses on both incoming materials and outgoing products and services.

Deming believed which of the following?

Which of the following is an obstacle in managing the value chain?

All organizations produce goods or services through the_________ process.

According to a survey of manufacturers who have embarked on value chain management initiatives,_________ was a benefit that companies reported.

Better demand forecasting is necessary and possible because of closer ties with customers and suppliers.

Value is provided to customers through transforming raw materials and other resources into some product or service that end users need or desire when, where, and how they want it.

_________is allowing organizations to control costs particularly in the areas of predictive maintenance, remote diagnostics, and utility cost savings.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters

Exam 18: Managing Operations

High productivity can come solely from good people management.

The ways in which organizational work is done are described as_________ .

describe the goal of value chain management.

A service organization, such as the Arab Bank, does not transform inputs into outputs because such transformation only happens in manufacturing firms.

Selected functions may need to be done collaboratively with other partners in the value chain.

Which of the following is an example of an input as described by an organization's operations system?

_________is externally oriented and focuses on both incoming materials and outgoing products and services.

Deming believed which of the following?

Which of the following is an obstacle in managing the value chain?

All organizations produce goods or services through the_________ process.

According to a survey of manufacturers who have embarked on value chain management initiatives,_________ was a benefit that companies reported.

Better demand forecasting is necessary and possible because of closer ties with customers and suppliers.

Value is provided to customers through transforming raw materials and other resources into some product or service that end users need or desire when, where, and how they want it.

_________is allowing organizations to control costs particularly in the areas of predictive maintenance, remote diagnostics, and utility cost savings.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters