Question 1

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called_________ .

Accepted Answer

A)  real property 
B)  intellectual property 
C)  management property 
D)  tangible property 
A)  real property 
B)  intellectual property 
C)  management property 
D)  tangible property

Question 2

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

Accepted Answer

A) True 
 B)False

Question 3

list and discuss four obstacles that managers must deal with in managing the value chain.

Accepted Answer

a. Organizational barriers-these are amo

Question 4

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Ramzy told Jassem that an effective hiring process is important to value chain management because _________.

Accepted Answer

A)  flexible job designs require flexible people to fill them 
B)  value chain management requires highly experienced and knowledgeable employees 
C)  value chain management requires a diverse group of highly specialized employees 
D)  employees have to have the knowledge and tools they need to do their jobs efficiently 
A)  flexible job designs require flexible people to fill them 
B)  value chain management requires highly experienced and knowledgeable employees 
C)  value chain management requires a diverse group of highly specialized employees 
D)  employees have to have the knowledge and tools they need to do their jobs efficiently

Question 5

In companies such as Dubai Aluminum, improvements in quality would be aided by employee empowerment, although such empowerment is not a necessity.

Accepted Answer

A) True 
 B)False

Question 6

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Jassem asked Ramzy about the role of human resources in the value chain management process. Ramzy replied, "Employees are the most important resource of any organization, so not surprisingly, employees play a vital role in value chain management. The three main human resource requirements for value chain management are flexible job design, an effective hiring process, and_________ ."

Accepted Answer

A)  a commitment to management by objectives (MBO) 
B)  ongoing training 
C)  goal compatible compensation plans 
D)  an effective firing process 
A)  a commitment to management by objectives (MBO) 
B)  ongoing training 
C)  goal compatible compensation plans 
D)  an effective firing process

Question 7

The payoff from_________ is that it can be used to restructure the value chain to better serve end users.

Accepted Answer

A)  coordination and collaboration 
B)  an organizational process 
C)  an investment in information technology 
D)  leadership 
A)  coordination and collaboration 
B)  an organizational process 
C)  an investment in information technology 
D)  leadership

Question 8

The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.

Accepted Answer

A) True 
 B)False

Question 9

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Ramzy wanted to convince Jassem that the value chain was very important and practical. Ramzy briefly reviewed the results of a survey of manufacturers that had embarked on value chain management. Sharing the results of the survey with Jassem, Ramzy indicated that was a benefit that_________ companies reported on this survey.

Accepted Answer

A)  cost savings 
B)  increased market share 
C)  increased sales 
D)  enhanced customer order management 
A)  cost savings 
B)  increased market share 
C)  increased sales 
D)  enhanced customer order management

Question 10

Value chain management is internally oriented and focuses on efficient flow of incoming materials to organizations.

Accepted Answer

A) True 
 B)False

Question 11

identify and discuss the leadership requirements for successful value chain management.

Accepted Answer

Successful value chain management is not

Question 12

One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success.

Accepted Answer

A) True 
 B)False

Question 13

New generations of internet- compatible equipment contain embedded web servers that can communicate proactively.

Accepted Answer

A) True 
 B)False

Question 14

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Ramzy told Jassem that the value chain management approach radically changes organizational processes. Jassem asked Ramzy if he could elaborate on this point a bit more. Ramzy said, "When managers decide to manage operations using value chain management, old processes are no longer appropriate. Managers must critically evaluate all organizational processes to determine _________."

Accepted Answer

A)  where there are gaps in the value chain 
B)  the needed critical skills 
C)  where value is being added 
D)  the organization's core competencies 
A)  where there are gaps in the value chain 
B)  the needed critical skills 
C)  where value is being added 
D)  the organization's core competencies

Question 15

Organizational barriers that are difficult for managers to handle include _________.

Accepted Answer

A)  refusal to share information 
B)  incompetent employees 
C)  privacy issues 
D)  reluctance to conform to the status quo 
A)  refusal to share information 
B)  incompetent employees 
C)  privacy issues 
D)  reluctance to conform to the status quo

Question 16

define operations management and briefly discuss the importance of this management process.

Accepted Answer

The term operations management refers to

Question 17

For the value chain to achieve its goal of exceeding customer needs, _________must be developed.

Accepted Answer

A)  standards 
B)  collaborative relationships 
C)  new products and services 
D)  technology 
A)  standards 
B)  collaborative relationships 
C)  new products and services 
D)  technology

Question 18

Which of the following is a question that should be asked for each and every organizational process?

Accepted Answer

A)  "How can the cash flow be improved?" 
B)  "How can we better configure our product to satisfy manufacturers?" 
C)  "Where can external knowledge be leveraged to improve the flow of material and information?" 
D)  "How can we improve customer service?" 
A)  "How can the cash flow be improved?" 
B)  "How can we better configure our product to satisfy manufacturers?" 
C)  "Where can external knowledge be leveraged to improve the flow of material and information?" 
D)  "How can we improve customer service?"

Question 19

By the late 1970s, U.S. executives responded to their manufacturing crisis by_________ .

Accepted Answer

A)  minimizing corporate authority and visibility of manufacturing executives 
B)  investing heavily in improving manufacturing technology 
C)  focusing on improving finance and marketing 
D)  incorporating former production requirements into the organization's overall strategic plan 
A)  minimizing corporate authority and visibility of manufacturing executives 
B)  investing heavily in improving manufacturing technology 
C)  focusing on improving finance and marketing 
D)  incorporating former production requirements into the organization's overall strategic plan

Question 20

Unsupportive cultural attitudes-especially trust and __________ _-can be obstacles to value chain management.

Accepted Answer

A)  respect 
B)  communication 
C)  commitment 
D)  control 
A)  respect 
B)  communication 
C)  commitment 
D)  control

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called_________ .

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

list and discuss four obstacles that managers must deal with in managing the value chain.

In companies such as Dubai Aluminum, improvements in quality would be aided by employee empowerment, although such empowerment is not a necessity.

The payoff from_________ is that it can be used to restructure the value chain to better serve end users.

The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.

Value chain management is internally oriented and focuses on efficient flow of incoming materials to organizations.

identify and discuss the leadership requirements for successful value chain management.

One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success.

New generations of internet- compatible equipment contain embedded web servers that can communicate proactively.

Organizational barriers that are difficult for managers to handle include _________.

define operations management and briefly discuss the importance of this management process.

For the value chain to achieve its goal of exceeding customer needs, _________must be developed.

Which of the following is a question that should be asked for each and every organizational process?

By the late 1970s, U.S. executives responded to their manufacturing crisis by_________ .

Unsupportive cultural attitudes-especially trust and __________ _-can be obstacles to value chain management.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters

Exam 18: Managing Operations

Proprietary company information that is critical to a company's efficient and effective functioning and competitiveness is called_________ .

The Arab economy, and to a large extent the global economy, is dominated by the creation and sale of physical goods.

list and discuss four obstacles that managers must deal with in managing the value chain.

In companies such as Dubai Aluminum, improvements in quality would be aided by employee empowerment, although such empowerment is not a necessity.

The payoff from_________ is that it can be used to restructure the value chain to better serve end users.

The organization's hiring process must be designed to identify those employees who have the ability to learn and adapt.

Value chain management is internally oriented and focuses on efficient flow of incoming materials to organizations.

identify and discuss the leadership requirements for successful value chain management.

One of the reasons why operations management is so important to organizations and managers is that it plays a strategic role in an organization's competitive success.

New generations of internet- compatible equipment contain embedded web servers that can communicate proactively.

Organizational barriers that are difficult for managers to handle include _________.

define operations management and briefly discuss the importance of this management process.

For the value chain to achieve its goal of exceeding customer needs, _________must be developed.

Which of the following is a question that should be asked for each and every organizational process?

By the late 1970s, U.S. executives responded to their manufacturing crisis by_________ .

Unsupportive cultural attitudes-especially trust and __________ _-can be obstacles to value chain management.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters