Exam 13: Understanding Individual Behaviour

Just Your Type Employees (Scenario) Ramzi has recently been promoted to manager of a group of 13 scientists. All of his employees are well educated and have been with the company for a minimum of three years. In an attempt to learn more about the employees and to better assign them to jobs that they will enjoy, he has administered the Myers- Briggs Type Indicator (MBTI). -Ramzi's decision- making style is spontaneous. He focuses on starting a task and postpones decisions. His decision- making style is _ .

If you are a person who dislikes taking time for precision work, such as completing tax returns, you would probably score high on what aspect of the Myers- Briggs Type Indicator (MBTI)?

People from Middle Eastern countries believe they can dominate their environment.

Managers need to recognize that their employees react to ______.

describe how managers might manage negative behavior in the workplace.

Attitudes are evaluative statements concerning objects, people, or events.

Satisfied employees increase customer satisfaction and loyalty because they are more likely to be friendly, upbeat, and responsive.

Many management researchers believe that the impact of national culture on people's behavior is minimal.

Operant conditioning argues that behavior is a function of its consequences.

Attribution is a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment.

discuss whether there is a single "Arab personality".

In ______, the observer's perception of others is influenced more by the observer's own characteristics than by those of the person observed.

According to Holland's Typology, farming is considered a conventional job type.

Which of the following is associated with the study of individuals?

Distinctiveness refers to whether an individual displays a behavior in many situations or whether it is particular to one situation.

An Interesting Group (Scenario) Ruba has her hands full. She recently took over managing the technical support group at her company and immediately noticed that her supervisors represent an unusual collection of personalities. She was having a problem understanding them and called the human resource department who referred her to a local psychologist. The psychologist suggested that she do some "low- key" testing. Ruba agreed, as she felt she had no other way of understanding her supervisors. The testing was completed and Ruba reviewed the results of the information. -Sarah, the floor supervisor, seems to be a different person depending on whom she is with and what the situation demands. The tests are consistent with this observation, indicating her ability to adjust her behavior. This is consistent with her being described as having______ .

The New Supervisor (Scenario) Dawood is a new supervisor and has been assigned to supervise a group of manufacturing operatives. As he begins his job, he observes the employees under his supervision. These employees have been working for several years in this company. The attitude of each employee is different. -One of the employees is an active participant in work teams, volunteers if she sees a need for a job to be done, and frequently makes positive comments about how much she appreciates the company. Her ______shapes her attitude.

The Unhappy Employee (Scenario) Mariam is not happy in her current employment. Her job requires that she attempt to sell some products that she feels are inferior to other products in her product line. Mariam has a quota that requires that she sell both high- and low- quality products before she can receive her commission. In her opinion, the lower quality products are overpriced. -Mariam can be expected to______ the dissonance that she feels.

A common behavior that is typically studied in organizational behavior is _________ .

As in other parts of the world, studies in some Arab contexts have reaffirmed the positive relationship between job satisfaction and organizational commitment.