Question 1

Before the late 1970s, U.S. manufacturers were able to make better quality goods less expensively than foreign companies.

Accepted Answer

A) True 
 B)False

Question 2

Managers must motivate high levels of effort from employees.

Accepted Answer

A) True 
 B)False

Question 3

Service organizations produce _________in the form of services.

Accepted Answer

A)  nonphysical inputs 
B)  physical outputs 
C)  physical inputs 
D)  nonphysical outputs 
A)  nonphysical inputs 
B)  physical outputs 
C)  physical inputs 
D)  nonphysical outputs

Question 4

Which of the following is not an example of a service organization?

Accepted Answer

A)  a manufacturing plant 
B)  a university 
C)  a hospital 
D)  military forces 
A)  a manufacturing plant 
B)  a university 
C)  a hospital 
D)  military forces

Question 5

In value chain management, ultimately the_________ are the ones with the power.

Accepted Answer

A)  customers 
B)  employees 
C)  buyers 
D)  suppliers 
A)  customers 
B)  employees 
C)  buyers 
D)  suppliers

Question 6

describe the coordination and collaboration that is necessary for successful value chain management.

Accepted Answer

For the value chain to achieve its goal

Before the late 1970s, U.S. manufacturers were able to make better quality goods less expensively than foreign companies.

Managers must motivate high levels of effort from employees.

Service organizations produce _________in the form of services.

Which of the following is not an example of a service organization?

In value chain management, ultimately the_________ are the ones with the power.

describe the coordination and collaboration that is necessary for successful value chain management.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters

Exam 18: Managing Operations

Before the late 1970s, U.S. manufacturers were able to make better quality goods less expensively than foreign companies.

Managers must motivate high levels of effort from employees.

Service organizations produce _________in the form of services.

Which of the following is not an example of a service organization?

In value chain management, ultimately the_________ are the ones with the power.

describe the coordination and collaboration that is necessary for successful value chain management.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Introduction to Controlling

Filters