Question 1

What common source of information for measuring performance has the disadvantage of being provided with filtered information that can't be documented?

Accepted Answer

A)  written reports 
B)  statistical reports 
C)  personal observations 
D)  oral reports 
A)  written reports 
B)  statistical reports 
C)  personal observations 
D)  oral reports

Question 2

define corporate governance and describe some of the current trends in this area.

Accepted Answer

Corporate governance is the system used

Question 3

What is the most desirable type of control that prevents anticipated problems?

Accepted Answer

A)  feedforward control 
B)  fast- forward control 
C)  concurrent control 
D)  feedback control 
A)  feedforward control 
B)  fast- forward control 
C)  concurrent control 
D)  feedback control

Question 4

Fortune's 100 Best Companies to Work For are chosen by answers given by thousands of randomly selected employees on a questionnaire called the __________.

Accepted Answer

A)  American Customer Satisfaction Index (ASCI) 
B)  Kiersey Temperament Sorter 
C)  Great Place to Work  Trust Index 
D)  Economic Analysis Survey 
A)  American Customer Satisfaction Index (ASCI) 
B)  Kiersey Temperament Sorter 
C)  Great Place to Work  Trust Index 
D)  Economic Analysis Survey

Question 5

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

Accepted Answer

A) True 
 B)False

Question 6

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines_________ .

Accepted Answer

A)  how committed the firm is to its customers 
B)  how employees service customers 
C)  how the firm performs in the short run 
D)  employee retention 
A)  how committed the firm is to its customers 
B)  how employees service customers 
C)  how the firm performs in the short run 
D)  employee retention

Question 7

The laws in some countries can constrain organizational control by not allowing organizations to _________.

Accepted Answer

A)  open facilities 
B)  bring money into the country 
C)  hire employees 
D)  bring in a new management team from outside the country 
A)  open facilities 
B)  bring money into the country 
C)  hire employees 
D)  bring in a new management team from outside the country

Question 8

When should a manager's course of action be to do nothing?

Accepted Answer

A)  When the cause of the variation has been identified. 
B)  When the standard is not acceptable. 
C)  When the variance is acceptable. 
D)  When the standard is acceptable. 
A)  When the cause of the variation has been identified. 
B)  When the standard is not acceptable. 
C)  When the variance is acceptable. 
D)  When the standard is acceptable.

Question 9

_________is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

Accepted Answer

A)  Environmental scanning 
B)  Competitor analysis 
C)  Organizational effectiveness 
D)  Situational effectiveness 
A)  Environmental scanning 
B)  Competitor analysis 
C)  Organizational effectiveness 
D)  Situational effectiveness

Question 10

An organization that hires additional personnel as soon as a major contract has been awarded is using which control system?

Accepted Answer

A)  feedback control 
B)  feedforward control 
C)  management control 
D)  concurrent control 
A)  feedback control 
B)  feedforward control 
C)  management control 
D)  concurrent control

Question 11

What common source of information for measuring performance has the advantages of being comprehensive, formal, and easy to file and retrieve?

Accepted Answer

A)  statistical reports 
B)  personal observations 
C)  oral reports 
D)  written reports 
A)  statistical reports 
B)  personal observations 
C)  oral reports 
D)  written reports

Question 12

Control is the process of monitoring, comparing, and correcting work performance.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following ratios examines an organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

Accepted Answer

A)  leverage ratios 
B)  activity ratios 
C)  conformance ratios 
D)  liquidity ratios 
A)  leverage ratios 
B)  activity ratios 
C)  conformance ratios 
D)  liquidity ratios

Question 14

In feedback control, the control takes place after the activity is done.

Accepted Answer

A) True 
 B)False

Question 15

A(n)_________ is defined as a system used to provide management with needed information on a regular basis.

Accepted Answer

A)  data entry system 
B)  expert system 
C)  management information system 
D)  artificial intelligence system 
A)  data entry system 
B)  expert system 
C)  management information system 
D)  artificial intelligence system

Question 16

The most popular type of control is __________ control.

Accepted Answer

A)  feedforward 
B)  feedback 
C)  concurrent 
D)  budgetary 
A)  feedforward 
B)  feedback 
C)  concurrent 
D)  budgetary

Question 17

Clinical psychologists argue that employee theft __________.

Accepted Answer

A)  is a symptom of deeper control issues and is not the real problem 
B)  happens because many people can find ways to rationalize this behavior 
C)  reflects deep problems in the greater society 
D)  occurs primarily when there are poor management- labor relations 
A)  is a symptom of deeper control issues and is not the real problem 
B)  happens because many people can find ways to rationalize this behavior 
C)  reflects deep problems in the greater society 
D)  occurs primarily when there are poor management- labor relations

Question 18

explain feedforward, concurrent, and feedback controls and provide an example for each one.

Accepted Answer

Feedforward Control is the most desirabl

Question 19

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

Accepted Answer

A) True 
 B)False

Question 20

_________is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Accepted Answer

A)  Factoring 
B)  Benchmarking 
C)  Situating 
D)  Correlating 
A)  Factoring 
B)  Benchmarking 
C)  Situating 
D)  Correlating

What common source of information for measuring performance has the disadvantage of being provided with filtered information that can't be documented?

define corporate governance and describe some of the current trends in this area.

What is the most desirable type of control that prevents anticipated problems?

Fortune's 100 Best Companies to Work For are chosen by answers given by thousands of randomly selected employees on a questionnaire called the __________.

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines_________ .

The laws in some countries can constrain organizational control by not allowing organizations to _________.

When should a manager's course of action be to do nothing?

_________is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

An organization that hires additional personnel as soon as a major contract has been awarded is using which control system?

What common source of information for measuring performance has the advantages of being comprehensive, formal, and easy to file and retrieve?

Control is the process of monitoring, comparing, and correcting work performance.

Which of the following ratios examines an organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

In feedback control, the control takes place after the activity is done.

A(n)_________ is defined as a system used to provide management with needed information on a regular basis.

The most popular type of control is __________ control.

Clinical psychologists argue that employee theft __________.

explain feedforward, concurrent, and feedback controls and provide an example for each one.

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

_________is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Managing Operations

Filters

Exam 17: Introduction to Controlling

What common source of information for measuring performance has the disadvantage of being provided with filtered information that can't be documented?

define corporate governance and describe some of the current trends in this area.

What is the most desirable type of control that prevents anticipated problems?

Fortune's 100 Best Companies to Work For are chosen by answers given by thousands of randomly selected employees on a questionnaire called the __________.

The most frequently used organizational performance measures include liquidity, profitability, leverage, and activity ratios.

The service profit chain is the service sequence from employees to customers to profit. According to this concept, the company's strategy and service delivery system determines_________ .

The laws in some countries can constrain organizational control by not allowing organizations to _________.

When should a manager's course of action be to do nothing?

_________is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.

An organization that hires additional personnel as soon as a major contract has been awarded is using which control system?

What common source of information for measuring performance has the advantages of being comprehensive, formal, and easy to file and retrieve?

Control is the process of monitoring, comparing, and correcting work performance.

Which of the following ratios examines an organization's use of debt to finance its assets and its ability to meet the interest payments on the debt?

In feedback control, the control takes place after the activity is done.

A(n)_________ is defined as a system used to provide management with needed information on a regular basis.

The most popular type of control is __________ control.

Clinical psychologists argue that employee theft __________.

explain feedforward, concurrent, and feedback controls and provide an example for each one.

What guides managerial decisions in designing strategies and work activities and in coordinating the work of employees is how well the organization meets its goals.

_________is the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Managing Operations

Filters