Exam 17: Introduction to Controlling

In taking managerial actions, managers must correct actual performance, as it is the only choice.

Control that takes place while an activity is in progress is known as which of the following?

The _________approach to performance measurement was introduced as a way to evaluate organizational performance from more than just the financial perspective.

Managers monitor electronic mail because_________ .

Which of the following has not been characterized as a primary contributor to dysfunctional work environments?

The Balanced Scorecard (Scenario) Upon completing his industrial engineering degree, Najib took a position as a manager with the Bilad Mint, a manufacturer of commemorative and collectible products. Bassel, Najib's boss and the VP of operations, has been asked by the organization's CEO to look into the balanced scorecard approach of performance management to see whether this would be appropriate for the organization. In turn, Bassel has asked Najib to look into balanced scorecard approaches and report back to him. -The intent of the balanced scorecard is to __________ .

Managers need _ __________ to monitor organizational performance and to control organizational activities.

Performance is the end result of an activity.

Information Controls (Scenario) Computing Solutions, Inc., is a high- tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations. Tarek is the department head and needs to train Yehia and Dana, both project managers, on the proper applications of technological solutions for businesses. -Tarek also informs Yehia and Dana that the term_________ in MIS implies order, arrangement, and purpose.

The_________ ratios measure how efficiently a firm is using its assets.

Effective managers analyze deviations and, when the benefits justify it, take the time to pinpoint and correct the causes of variance.

All of the following are popular company rankings in the Arab world except _________.

Which of following terms would be associated with data and not with information?

Bahrul Kabeer's Control (Scenario) Bahrul Kabeer, Inc., is a statistical software company based in Kuwait. This publicly traded firm has grown in a systematic fashion over its 25 year existence and now claims more than 12,000 employees worldwide. As it has grown, the company has adopted a hierarchical structure, which emphasizes organizational authority. Management relies heavily on administrative rules, regulations, and policies in order to meet its goals. However, the company has struggled to meet projected revenues for each of the past 10 quarters. While it is true that world financial markets have been in a free- fall over the past three years, demand for the firm's products has typically been fairly recession- proof in the past. The board of directors is growing increasingly impatient with the management team. The firm's president, Samira is concerned that recent performance indicates that management has lost control of the workforce. She has hired Majid, an expert in control system design, to evaluate Bahrul Kabeer, Inc., and offer suggestions to improve the firm's performance. -If sales goals are not met, one option for Bahrul Kabeer, Inc., would be to take managerial action. For example, Majid suggests that management might look_________ .

When should the manager's course of action be to revise the standard?

Feedforward provides managers with meaningful information on how effective their planning efforts were.

In the third and final step in the control process, managers can choose between __________ possible courses of action in taking managerial action.

Basic corrective action is aimed at correcting more generalized problems as quickly as possible, leaving more detailed action for later.

The key to feedforward controls is taking action while the problem is occurring.

What common source of information for measuring performance has the advantages of being easy to visualize and effective for showing relationships?