Question 1

Hawkamah, the Corporate Governance Institute, was established to endorse corporate sector reform and good governance.

Accepted Answer

A) True 
 B)False

Question 2

The control process assumes that_________ .

Accepted Answer

A)  employees require constant direction from management 
B)  employee monitoring costs are part and parcel of doing business 
C)  performance standards must be created 
D)  performance standards are already in place 
A)  employees require constant direction from management 
B)  employee monitoring costs are part and parcel of doing business 
C)  performance standards must be created 
D)  performance standards are already in place

Question 3

_________is a term used to describe when a manager is out in the work area interacting directly with employees.

Accepted Answer

A)  Direct interaction 
B)  Work area management 
C)  Concurrent control 
D)  Management by walking around 
A)  Direct interaction 
B)  Work area management 
C)  Concurrent control 
D)  Management by walking around

Question 4

The Balanced Scorecard (Scenario)
Upon completing his industrial engineering degree, Najib took a position as a manager with the Bilad Mint, a manufacturer of commemorative and collectible products. Bassel, Najib's boss and the VP of operations, has been asked by the organization's CEO to look into the balanced scorecard approach of performance management to see whether this would be appropriate for the organization. In turn, Bassel has asked Najib to look into balanced scorecard approaches and report back to him.
-Najib reported that while the balanced scorecard approach to performance management makes good sense,_________ .

Accepted Answer

A)  it is not widely accepted as a management tool 
B)  managers still tend to focus on areas that currently drive organizational success 
C)  studies have not consistently shown it to significantly improve firms' performance 
D)  successful organizations tend to focus exclusively on their customers 
A)  it is not widely accepted as a management tool 
B)  managers still tend to focus on areas that currently drive organizational success 
C)  studies have not consistently shown it to significantly improve firms' performance 
D)  successful organizations tend to focus exclusively on their customers

Question 5

Bahrul Kabeer's Control (Scenario)
Bahrul Kabeer, Inc., is a statistical software company based in Kuwait. This publicly traded firm has grown in a systematic fashion over its 25 year existence and now claims more than 12,000 employees worldwide. As it has grown, the company has adopted a hierarchical structure, which emphasizes organizational authority. Management relies heavily on administrative rules, regulations, and policies in order to meet its goals. However, the company has struggled to meet projected revenues for each of the past 10 quarters. While it is true that world financial markets have been in a free- fall over the past three years, demand for the firm's products has typically been fairly recession- proof in the past. The board of directors is growing increasingly impatient with the management team. The firm's president, Samira is concerned that recent performance indicates that management has lost control of the workforce. She has hired Majid, an expert in control system design, to evaluate Bahrul Kabeer, Inc., and offer suggestions to improve the firm's performance.
-Dania also asked Jana to give her an idea of the organization's ability to meet the interest payments on its debt. Therefore, Jana looked to the section on_________ ratios.

Accepted Answer

A)  profitability 
B)  activity 
C)  liquidity 
D)  leverage 
A)  profitability 
B)  activity 
C)  liquidity 
D)  leverage

Question 6

Up to_________ of all theft and fraud is committed by firm employees, not outsiders.

Accepted Answer

A)  33 percent 
B)  85 percent 
C)  75 percent 
D)  50 percent 
A)  33 percent 
B)  85 percent 
C)  75 percent 
D)  50 percent

Question 7

Bahrul Kabeer's Control (Scenario)
Bahrul Kabeer, Inc., is a statistical software company based in Kuwait. This publicly traded firm has grown in a systematic fashion over its 25 year existence and now claims more than 12,000 employees worldwide. As it has grown, the company has adopted a hierarchical structure, which emphasizes organizational authority. Management relies heavily on administrative rules, regulations, and policies in order to meet its goals. However, the company has struggled to meet projected revenues for each of the past 10 quarters. While it is true that world financial markets have been in a free- fall over the past three years, demand for the firm's products has typically been fairly recession- proof in the past. The board of directors is growing increasingly impatient with the management team. The firm's president, Samira is concerned that recent performance indicates that management has lost control of the workforce. She has hired Majid, an expert in control system design, to evaluate Bahrul Kabeer, Inc., and offer suggestions to improve the firm's performance.
-Samira asks Majid whether, after the second step has been taken, any further steps are necessary. Majid responds, "__________ ."

Accepted Answer

A)  no; the control process is a two- step process 
B)  yes; the third step is to compare performance to standards 
C)  yes, but only if performance remains unsteady 
D)  yes; the third step is to take managerial action 
A)  no; the control process is a two- step process 
B)  yes; the third step is to compare performance to standards 
C)  yes, but only if performance remains unsteady 
D)  yes; the third step is to take managerial action

Question 8

The _________is the standard of excellence against which to measure and compare.

Accepted Answer

A)  Good Housekeeping Seal 
B)  market leader 
C)  service excellence award 
D)  benchmark 
A)  Good Housekeeping Seal 
B)  market leader 
C)  service excellence award 
D)  benchmark

Question 9

The Qatar Financial Markets Authority puts certain requirements on listed companies regarding what they need to disclose in their financial statements. This highlights any problems which the company needs to fix in the future. This describes what type of control?

Accepted Answer

A)  Feedback control 
B)  Fast- forward control 
C)  Feedforward control 
D)  Concurrent control 
A)  Feedback control 
B)  Fast- forward control 
C)  Feedforward control 
D)  Concurrent control

Question 10

What is the final step in the management process?

Accepted Answer

A)  planning 
B)  controlling 
C)  organizing 
D)  leading 
A)  planning 
B)  controlling 
C)  organizing 
D)  leading

Question 11

Employers are allowed by law to tap your work telephone without your knowledge.

Accepted Answer

A) True 
 B)False

Question 12

Concurrent control relies on feedback.

Accepted Answer

A) True 
 B)False

Question 13

An example of feedback control is management by walking around.

Accepted Answer

A) True 
 B)False

Question 14

One reason why it might be hard for a company to compare the labor costs of its facility in Jordan with the labor costs of its facility in Algeria is that __________.

Accepted Answer

A)  inflation rates in Jordan are different to those found in Algeria 
B)  Jordanian employees display different behavior and attitudes to Algerian employees 
C)  educational levels of the Jordanian employees may be different to those of the Algerian employees 
D)  the Jordanian facility might be more labor intensive than its Algerian counterpart. 
A)  inflation rates in Jordan are different to those found in Algeria 
B)  Jordanian employees display different behavior and attitudes to Algerian employees 
C)  educational levels of the Jordanian employees may be different to those of the Algerian employees 
D)  the Jordanian facility might be more labor intensive than its Algerian counterpart.

Question 15

Research suggests that best practices frequently already exist within an organization,_________ .

Accepted Answer

A)  and are being used 
B)  making formalized benchmarking a redundant and costly task 
C)  but various managerial biases prevent them from being enacted 
D)  but often go unidentified 
A)  and are being used 
B)  making formalized benchmarking a redundant and costly task 
C)  but various managerial biases prevent them from being enacted 
D)  but often go unidentified

Question 16

Two areas in which the corporate governance is being reformed are the role of boards of directors and_________ .

Accepted Answer

A)  upper management 
B)  financial reporting 
C)  awarding of employee stock options 
D)  executive compensation 
A)  upper management 
B)  financial reporting 
C)  awarding of employee stock options 
D)  executive compensation

Question 17

Some control criteria, such as employee satisfaction, are applicable to any management situation.

Accepted Answer

A) True 
 B)False

Question 18

External controls have been enacted to address some of the problems that have occurred because of "managed" earnings.

Accepted Answer

A) True 
 B)False

Question 19

Information Controls (Scenario)
Computing Solutions, Inc., is a high- tech consulting firm that focuses on helping companies to implement and adapt new technological developments in daily operations. Tarek is the department head and needs to train Yehia and Dana, both project managers, on the proper applications of technological solutions for businesses.
-During the training session, Yehia is overwhelmed by the quantity of raw, unanalyzed facts that are being presented to him. These numbers and names can also be termed _________.

Accepted Answer

A)  a management information system 
B)  a system 
C)  information 
D)  data 
A)  a management information system 
B)  a system 
C)  information 
D)  data

Question 20

Managers need to control to protect the organization and its assets.

Accepted Answer

A) True 
 B)False

Hawkamah, the Corporate Governance Institute, was established to endorse corporate sector reform and good governance.

The control process assumes that_________ .

_________is a term used to describe when a manager is out in the work area interacting directly with employees.

Up to_________ of all theft and fraud is committed by firm employees, not outsiders.

The _________is the standard of excellence against which to measure and compare.

The Qatar Financial Markets Authority puts certain requirements on listed companies regarding what they need to disclose in their financial statements. This highlights any problems which the company needs to fix in the future. This describes what type of control?

What is the final step in the management process?

Employers are allowed by law to tap your work telephone without your knowledge.

Concurrent control relies on feedback.

An example of feedback control is management by walking around.

One reason why it might be hard for a company to compare the labor costs of its facility in Jordan with the labor costs of its facility in Algeria is that __________.

Research suggests that best practices frequently already exist within an organization,_________ .

Two areas in which the corporate governance is being reformed are the role of boards of directors and_________ .

Some control criteria, such as employee satisfaction, are applicable to any management situation.

External controls have been enacted to address some of the problems that have occurred because of "managed" earnings.

Managers need to control to protect the organization and its assets.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Managing Operations

Filters

Exam 17: Introduction to Controlling

Hawkamah, the Corporate Governance Institute, was established to endorse corporate sector reform and good governance.

The control process assumes that_________ .

_________is a term used to describe when a manager is out in the work area interacting directly with employees.

Up to_________ of all theft and fraud is committed by firm employees, not outsiders.

The _________is the standard of excellence against which to measure and compare.

The Qatar Financial Markets Authority puts certain requirements on listed companies regarding what they need to disclose in their financial statements. This highlights any problems which the company needs to fix in the future. This describes what type of control?

What is the final step in the management process?

Employers are allowed by law to tap your work telephone without your knowledge.

Concurrent control relies on feedback.

An example of feedback control is management by walking around.

One reason why it might be hard for a company to compare the labor costs of its facility in Jordan with the labor costs of its facility in Algeria is that __________.

Research suggests that best practices frequently already exist within an organization,_________ .

Two areas in which the corporate governance is being reformed are the role of boards of directors and_________ .

Some control criteria, such as employee satisfaction, are applicable to any management situation.

External controls have been enacted to address some of the problems that have occurred because of "managed" earnings.

Managers need to control to protect the organization and its assets.

Introduction to Management and Organisations

Management History

Organisational Culture and Environment

Managing in a Global Environment

Social Responsibility and Managerial Ethics

Managers As Decision-Makers

Foundations of Planning

Strategic Management

Organisational Structure and Design

Managing Human Resources

Managing Teams

Managing Change and Innovation

Understanding Individual Behaviour

Managers and Communication

Motivating Employees

Managers As Leaders

Managing Operations

Filters