Question 1

All of the following are nondefensive responses to criticism recommended by your text except

Accepted Answer

A) asking for more details about the criticism. 
B) paraphrasing the speaker's comments. 
C) asking about the consequences of your behavior. 
D) accepting the speaker's comments, even if you disagree. 
E) guessing about the details of the criticism. 
A) asking for more details about the criticism. 
B) paraphrasing the speaker's comments. 
C) asking about the consequences of your behavior. 
D) accepting the speaker's comments, even if you disagree. 
E) guessing about the details of the criticism.

Question 2

One advantage of paraphrasing a critic's comments is that the intensity of the attack may be reduced.

Accepted Answer

A) True 
 B)False

Question 3

Once engaged in a negative spiral, it is impossible for a couple to recover.

Accepted Answer

A) True 
 B)False

Question 4

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-"I wish you wouldn't be such a slob."

Accepted Answer

A) impervious 
B) tangential 
C) personalized complaining 
D) impersonal 
E) irrelevant 
A) impervious 
B) tangential 
C) personalized complaining 
D) impersonal 
E) irrelevant

Question 5

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"It's my way or the highway!"

Accepted Answer

A) evaluation 
B) control 
C) neutrality 
D) superiority 
E) certainty 
A) evaluation 
B) control 
C) neutrality 
D) superiority 
E) certainty

Question 6

The emotional tone of a relationship is called the communication climate.

Accepted Answer

A) True 
 B)False

Question 7

A communication climate has to do with the way people feel about each other as they carry out activities.

Accepted Answer

A) True 
 B)False

Question 8

When Estefanie tells Tracy exactly what she needs to do differently rather than withholding information so she'll look bad to others at work, she is being __________ rather than __________.

Accepted Answer

A) spontaneous, strategic 
B) provisional, certain 
C) equal, superior 
D) empathetic, neutral 
E) descriptive, evaluative 
A) spontaneous, strategic 
B) provisional, certain 
C) equal, superior 
D) empathetic, neutral 
E) descriptive, evaluative

Question 9

Paraphrasing is valuable in responding to critics because

Accepted Answer

A) the intensity of the attack is often reduced when a complaint is acknowledged. 
B) the critic knows then that he/she is right. 
C) important information can be learned. 
D) All of these answers are correct. 
E) a and c 
A) the intensity of the attack is often reduced when a complaint is acknowledged. 
B) the critic knows then that he/she is right. 
C) important information can be learned. 
D) All of these answers are correct. 
E) a and c

Question 10

When Libby tells her husband, "I'd really like to go out to dinner more often," instead of saying, "Our best friends go out to dinner every week," she is being __________ rather than __________.

Accepted Answer

A) spontaneous, strategic 
B) provisional, certain 
C) equal, superior 
D) empathetic, neutral 
E) problem-oriented, controlling 
A) spontaneous, strategic 
B) provisional, certain 
C) equal, superior 
D) empathetic, neutral 
E) problem-oriented, controlling

Question 11

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors.
-"We should work together on this.I'll bet we can figure out an idea that will benefit both of us."

Accepted Answer

A) empathy 
B) provisionalism 
C) equality 
D) problem-orientation 
E) description 
A) empathy 
B) provisionalism 
C) equality 
D) problem-orientation 
E) description

Question 12

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description.
-Alex says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, " I'm really excited about getting an A on my test."

Accepted Answer

A) impervious 
B) tangential 
C) personalized complaining 
D) impersonal 
E) irrelevant 
A) impervious 
B) tangential 
C) personalized complaining 
D) impersonal 
E) irrelevant

Question 13

A consequence statement can describe

Accepted Answer

A) what happens to you, the speaker. 
B) what happens to the person you're addressing or to others. 
C) why you're bothered or pleased by another's behavior. 
D) what happens without moralizing about it. 
E) All of these answers are correct. 
A) what happens to you, the speaker. 
B) what happens to the person you're addressing or to others. 
C) why you're bothered or pleased by another's behavior. 
D) what happens without moralizing about it. 
E) All of these answers are correct.

Question 14

Abusing your rank or status over others by demeaning, humiliating, or exploiting them is called "rankism."

Accepted Answer

A) True 
 B)False

Question 15

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it.That instructor used the Gibb category of

Accepted Answer

A) description. 
B) evaluation. 
C) problem orientation. 
D) equality. 
E) provisionalism. 
A) description. 
B) evaluation. 
C) problem orientation. 
D) equality. 
E) provisionalism.

Question 16

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format.
-"I'm worried about you."

Accepted Answer

A) feeling 
B) behavior 
C) interpretation 
D) consequence 
E) intention 
A) feeling 
B) behavior 
C) interpretation 
D) consequence 
E) intention

Question 17

Messages shaping the communication climate of a relationship can be both verbal and nonverbal.

Accepted Answer

A) True 
 B)False

Question 18

When you decide to acknowledge an accurate criticism, an apology is also necessary.

Accepted Answer

A) True 
 B)False

Question 19

You are less likely to get a defensive response if you deliver criticism in a way that protects the presenting self (or "face")of the other person.

Accepted Answer

A) True 
 B)False

Question 20

The authors suggest that aggressiveness is the behavior we should all strive for in relationships.

Accepted Answer

A) True 
 B)False

All of the following are nondefensive responses to criticism recommended by your text except

One advantage of paraphrasing a critic's comments is that the intensity of the attack may be reduced.

Once engaged in a negative spiral, it is impossible for a couple to recover.

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -"I wish you wouldn't be such a slob."

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"It's my way or the highway!"

The emotional tone of a relationship is called the communication climate.

A communication climate has to do with the way people feel about each other as they carry out activities.

When Estefanie tells Tracy exactly what she needs to do differently rather than withholding information so she'll look bad to others at work, she is being rather than .

Paraphrasing is valuable in responding to critics because

When Libby tells her husband, "I'd really like to go out to dinner more often," instead of saying, "Our best friends go out to dinner every week," she is being rather than .

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"We should work together on this.I'll bet we can figure out an idea that will benefit both of us."

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Alex says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, " I'm really excited about getting an A on my test."

A consequence statement can describe

Abusing your rank or status over others by demeaning, humiliating, or exploiting them is called "rankism."

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it.That instructor used the Gibb category of

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I'm worried about you."

Messages shaping the communication climate of a relationship can be both verbal and nonverbal.

When you decide to acknowledge an accurate criticism, an apology is also necessary.

You are less likely to get a defensive response if you deliver criticism in a way that protects the presenting self (or "face")of the other person.

The authors suggest that aggressiveness is the behavior we should all strive for in relationships.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Managing Interpersonal Conflicts

Filters

Exam 10: Improving Communication Climates

All of the following are nondefensive responses to criticism recommended by your text except

One advantage of paraphrasing a critic's comments is that the intensity of the attack may be reduced.

Once engaged in a negative spiral, it is impossible for a couple to recover.

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -"I wish you wouldn't be such a slob."

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"It's my way or the highway!"

The emotional tone of a relationship is called the communication climate.

A communication climate has to do with the way people feel about each other as they carry out activities.

When Estefanie tells Tracy exactly what she needs to do differently rather than withholding information so she'll look bad to others at work, she is being __________ rather than __________.

Paraphrasing is valuable in responding to critics because

When Libby tells her husband, "I'd really like to go out to dinner more often," instead of saying, "Our best friends go out to dinner every week," she is being __________ rather than __________.

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"We should work together on this.I'll bet we can figure out an idea that will benefit both of us."

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Alex says, "Let's decide what we're doing this weekend after I get paid tomorrow," and you reply, " I'm really excited about getting an A on my test."

A consequence statement can describe

Abusing your rank or status over others by demeaning, humiliating, or exploiting them is called "rankism."

Your instructor tells you how poor your writing ability is and how wrong it is for you not to work harder on it.That instructor used the Gibb category of

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I'm worried about you."

Messages shaping the communication climate of a relationship can be both verbal and nonverbal.

When you decide to acknowledge an accurate criticism, an apology is also necessary.

You are less likely to get a defensive response if you deliver criticism in a way that protects the presenting self (or "face")of the other person.

The authors suggest that aggressiveness is the behavior we should all strive for in relationships.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Managing Interpersonal Conflicts

Filters

When Estefanie tells Tracy exactly what she needs to do differently rather than withholding information so she'll look bad to others at work, she is being rather than .

When Libby tells her husband, "I'd really like to go out to dinner more often," instead of saying, "Our best friends go out to dinner every week," she is being rather than .