Question 1

The communication climate in a relationship is determined by the

Accepted Answer

A) roles each person has in the relationship. 
B) similarities of the parties. 
C) degree to which each person feels valued. 
D) amount of self-disclosure that occurs. 
E) listening and perceptual skills that each individual brings to the relationship. 
A) roles each person has in the relationship. 
B) similarities of the parties. 
C) degree to which each person feels valued. 
D) amount of self-disclosure that occurs. 
E) listening and perceptual skills that each individual brings to the relationship.

Question 2

Complaining is the most destructive way to disagree with another person.

Accepted Answer

A) True 
 B)False

Question 3

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format.
-"You didn't invite me to the party."

Accepted Answer

A) feeling 
B) behavior 
C) interpretation 
D) consequence 
E) intention 
A) feeling 
B) behavior 
C) interpretation 
D) consequence 
E) intention

Question 4

When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

Accepted Answer

A) True 
 B)False

Question 5

Endorsement is the strongest type of confirming message.

Accepted Answer

A) True 
 B)False

Question 6

Saying, "That's the way the cookie crumbles," is an example of what Gibb defense-arousing behavior?

Accepted Answer

A) control 
B) strategy 
C) certainty 
D) evaluation 
E) neutrality 
A) control 
B) strategy 
C) certainty 
D) evaluation 
E) neutrality

Question 7

All of the following are defense-arousing behaviors except

Accepted Answer

A) neutrality. 
B) control. 
C) superiority. 
D) strategy. 
E) spontaneity. 
A) neutrality. 
B) control. 
C) superiority. 
D) strategy. 
E) spontaneity.

Question 8

When Abdul suggests to Kimya that there might be another way to approach handling a problem instead of enforcing his way of handling it, he is being __________ rather than __________.

Accepted Answer

A) spontaneous, strategic 
B) provisional, certain 
C) equal, superior 
D) empathetic, neutral 
E) descriptive, evaluative 
A) spontaneous, strategic 
B) provisional, certain 
C) equal, superior 
D) empathetic, neutral 
E) descriptive, evaluative

Question 9

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors.
-"You're a slob!"

Accepted Answer

A) evaluation 
B) control 
C) neutrality 
D) superiority 
E) certainty 
A) evaluation 
B) control 
C) neutrality 
D) superiority 
E) certainty

Question 10

Molly asks her mother if she'll help her go through her wardrobe to see what needs to be thrown out.Her mother replies, "Throwing out things is a great idea; help me with cleaning out this refrigerator, won't you?" This reply is an example of a(n)

Accepted Answer

A) impervious response. 
B) interrupting response. 
C) irrelevant response. 
D) tangential response. 
E) impersonal response. 
A) impervious response. 
B) interrupting response. 
C) irrelevant response. 
D) tangential response. 
E) impersonal response.

Question 11

Ambiguous responses

Accepted Answer

A) are conversational "take aways." 
B) are unrelated to what the other person has just said. 
C) ignore the other person's attempt to communicate. 
D) contain messages with more than one meaning. 
E) interrupt the other person. 
A) are conversational "take aways." 
B) are unrelated to what the other person has just said. 
C) ignore the other person's attempt to communicate. 
D) contain messages with more than one meaning. 
E) interrupt the other person.

Question 12

The most common form of acknowledgement is listening.

Accepted Answer

A) True 
 B)False

Question 13

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format.
-"I'm thinking you just don't like me."

Accepted Answer

A) feeling 
B) behavior 
C) interpretation 
D) consequence 
E) intention 
A) feeling 
B) behavior 
C) interpretation 
D) consequence 
E) intention

Question 14

Communication climates are a function of

Accepted Answer

A) the way people feel about one another. 
B) the tasks people perform. 
C) individual personality characteristics. 
D) Gibb's functional theories. 
E) time, place, and context. 
A) the way people feel about one another. 
B) the tasks people perform. 
C) individual personality characteristics. 
D) Gibb's functional theories. 
E) time, place, and context.

Question 15

Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?

Accepted Answer

A) aggressiveness 
B) nonviolence 
C) neutrality 
D) all of the above 
E) none of the above 
A) aggressiveness 
B) nonviolence 
C) neutrality 
D) all of the above 
E) none of the above

Question 16

Trust and morale on the job can be increased by something as simple as saying "hello" or "thanks" in e-mail messages.

Accepted Answer

A) True 
 B)False

Question 17

A spiral

Accepted Answer

A) is a reciprocating communication pattern. 
B) can be escalatory or de-escalatory. 
C) rarely goes on indefinitely. 
D) reinforces the principle that "what goes around comes around." 
E) All of these answers are correct. 
A) is a reciprocating communication pattern. 
B) can be escalatory or de-escalatory. 
C) rarely goes on indefinitely. 
D) reinforces the principle that "what goes around comes around." 
E) All of these answers are correct.

Question 18

INSTRUCTIONS for questions 81-84: Match each statement with the family communication pattern it characterizes.
a.consensual
b.pluralistic
c.protective
d.laissez-faire
-Defensiveness is often a self-perpetuating cycle.

Accepted Answer

A) True 
 B)False

The communication climate in a relationship is determined by the

Complaining is the most destructive way to disagree with another person.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"You didn't invite me to the party."

When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

Endorsement is the strongest type of confirming message.

Saying, "That's the way the cookie crumbles," is an example of what Gibb defense-arousing behavior?

All of the following are defense-arousing behaviors except

When Abdul suggests to Kimya that there might be another way to approach handling a problem instead of enforcing his way of handling it, he is being rather than .

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"You're a slob!"

Molly asks her mother if she'll help her go through her wardrobe to see what needs to be thrown out.Her mother replies, "Throwing out things is a great idea; help me with cleaning out this refrigerator, won't you?" This reply is an example of a(n)

Ambiguous responses

The most common form of acknowledgement is listening.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I'm thinking you just don't like me."

Communication climates are a function of

Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?

Trust and morale on the job can be increased by something as simple as saying "hello" or "thanks" in e-mail messages.

A spiral

INSTRUCTIONS for questions 81-84: Match each statement with the family communication pattern it characterizes. a.consensual b.pluralistic c.protective d.laissez-faire -Defensiveness is often a self-perpetuating cycle.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Managing Interpersonal Conflicts

Filters

Exam 10: Improving Communication Climates

The communication climate in a relationship is determined by the

Complaining is the most destructive way to disagree with another person.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"You didn't invite me to the party."

When coping with criticism, it isn't a good idea to ask what else is wrong because it just brings up too much material to handle at one time.

Endorsement is the strongest type of confirming message.

Saying, "That's the way the cookie crumbles," is an example of what Gibb defense-arousing behavior?

All of the following are defense-arousing behaviors except

When Abdul suggests to Kimya that there might be another way to approach handling a problem instead of enforcing his way of handling it, he is being __________ rather than __________.

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"You're a slob!"

Molly asks her mother if she'll help her go through her wardrobe to see what needs to be thrown out.Her mother replies, "Throwing out things is a great idea; help me with cleaning out this refrigerator, won't you?" This reply is an example of a(n)

Ambiguous responses

The most common form of acknowledgement is listening.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I'm thinking you just don't like me."

Communication climates are a function of

Which of these strategies has been used successfully to protest slavery, secure rights for women, reject war, oppose racial segregation, and accomplish other great social change in principled and pragmatic ways?

Trust and morale on the job can be increased by something as simple as saying "hello" or "thanks" in e-mail messages.

A spiral

INSTRUCTIONS for questions 81-84: Match each statement with the family communication pattern it characterizes. a.consensual b.pluralistic c.protective d.laissez-faire -Defensiveness is often a self-perpetuating cycle.

A First Look at Interpersonal Communication

Communication and Identity

Perception

Emotions

Language

Nonverbal Communication

Listening

Communication and Relational Dynamics

Communication in Close Relationships

Managing Interpersonal Conflicts

Filters

When Abdul suggests to Kimya that there might be another way to approach handling a problem instead of enforcing his way of handling it, he is being rather than .