Exam 10: Improving Communication Climates

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Omar asks how your roommate is feeling; you tell him about your own health.

The most visible way disconfirming messages reinforce one another, as when one attack leads to another and another, is termed a(n)

Gibb's categories provide a useful way for us to examine our

"I know that isn't going to work under any circumstances" is an example of the Gibb defensive category of

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"When you leave your shoes by the door, I get frustrated because I trip over them."

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"It seems to me that you're just trying to set me against her."

Others may interpret your lack of interaction in social media sites as a disconfirming message.

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -You see Denise smile at you, but you walk past without smiling back.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I think you've been ignoring me lately."

Agreeing with a critic's perception of your behavior involves

Which of the following is an accurate feeling statement?

Being ignored is less disconfirming than being dismissed or attacked.

Aggressiveness can only occur in face-to-face situations.

Which of the following is a nondefensive response to the criticism, "You've really messed up that account now"?

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Vince says, "I'm so tired," and you reply, "Boy, everybody's got problems today."

Intention statements can communicate

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"I'm really burned up about that bill."

The Gibb categories define behaviors that can improve or hurt the communication climate.

Which of the following is an interpretation?

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"Whenever we fight, both of us usually wind up regretting it."