Exam 10: Improving Communication Climates

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"How many times do you think I'll have to explain this to you?!"

Defensiveness is the process of protecting your

Which of the following statements is the best supportive alternative to the accusation, "You just don't try hard enough."

Stating your intentions is an important element of an assertive message.

You shouldn't have to repeat the assertive message format if you express yourself clearly in the first place.

Brianne angrily waited three minutes at the counter before the clerk finished his phone conversation and signaled awareness that Brianne was waiting.Brianne would've felt better if the clerk had at least __________ her while she was waiting.

In order to truly respond nondefensively to criticism you must always agree with the critic's judgment of you.

INSTRUCTIONS for questions 109-113: Match each statement below with the appropriate face-honoring behaviors. -"Sure, I'll be glad to show you how this program works, and I know you'll get the hang of it soon!"

If an attack to our presenting self is justified, we will not react defensively.

Whereas acknowledging others means you are interested in their ideas, endorsement means that you agree with them.

INSTRUCTIONS for questions 120-138: Match the following statements with the appropriate part of the assertive message format. -"Because we were five minutes late, we couldn't be seated until intermission."

INSTRUCTIONS for questions 114-119: Match the type of disconfirming response with its behavioral description. -Josh gets upset because Cassandra did not text him back.

Fifteen percent of students report having abused someone online, and 30 percent report having been victims of cyberbullying themselves.

Children whose parents use more confirming messages tend to have higher self-esteem and less stress.

INSTRUCTIONS for questions 104-108: Match each statement below with the appropriate defense-arousing behaviors. -"That's the way of the world.Get used to it."

Just recognizing the other person isn't enough to be considered confirming.

Acknowledgment is more confirming than recognition.

Employees usually do not appreciate open-door policies at work because it makes their bosses seem weak.

When others confront us with attacks on our presenting self, we are likely to become defensive.

Perception makes little difference in determining whether a message is disconfirming.