Question 1

The image of you that readers see "between the lines" is called your______________and is created by the tone you adopt.

Accepted Answer

persona

Question 2

Calculating the final costs of a document is not a technical communicator's concern.

Accepted Answer

A) True 
 B)False  False

Question 3

Semi-technical audiences consist of

Accepted Answer

A)  informed persons as well as experts. 
B)  informed persons who are not experts. 
C)  laypersons. 
D)  laypersons and experts. 
E)  laypersons and informed persons. 
A)  informed persons as well as experts. 
B)  informed persons who are not experts. 
C)  laypersons. 
D)  laypersons and experts. 
E)  laypersons and informed persons. B

Question 4

Highly technical audiences need facts and figures explained in the simplest terms.

Accepted Answer

A) True 
 B)False

Question 5

Creating a(n)__________ statement will help you identify your readers and their needs.

Accepted Answer

audience a

Question 6

A usable document is

Accepted Answer

A)  safe. 
B)  easy to navigate. 
C)  dependable. 
D)  All of these answers are correct. 
E)  b and c. 
A)  safe. 
B)  easy to navigate. 
C)  dependable. 
D)  All of these answers are correct. 
E)  b and c.

Question 7

Web pages are useful for linking different levels of information.

Accepted Answer

A) True 
 B)False

Question 8

When writing a 1-page memo for audiences with varying technical backgrounds, preferably rewrite it at different levels for different backgrounds.

Accepted Answer

A) True 
 B)False

Question 9

A short document can be rewritten at different levels for different audiences.

Accepted Answer

A) True 
 B)False

Question 10

Determining all the needs of a large and diverse audience is easy to do.

Accepted Answer

A) True 
 B)False

Question 11

A document may have both a primary and secondary purpose.

Accepted Answer

A) True 
 B)False

Question 12

The North American business culture prefers

Accepted Answer

A)  indirect answers. 
B)  ambiguous messages. 
C)  plain talk. 
D)  interpretations left to the reader. 
E)  All of the answers are correct. 
A)  indirect answers. 
B)  ambiguous messages. 
C)  plain talk. 
D)  interpretations left to the reader. 
E)  All of the answers are correct.

Question 13

Technical documents are written to

Accepted Answer

A)  define something. 
B)  describe something. 
C)  explain something. 
D)  propose something. 
E)  All of the answers are correct. 
A)  define something. 
B)  describe something. 
C)  explain something. 
D)  propose something. 
E)  All of the answers are correct.

Question 14

An audience with no specialized training is called a ___________audience.

Accepted Answer

The answer of An audience with no specialized training is...

Question 15

Which of the following statements is correct?

Accepted Answer

A)  Secondary readers are decision makers who request a document. 
B)  The primary audience is an immediate set of readers. 
C)  Secondary readers are often those who will carry out a project. 
D)  Tertiary readers are both primary and secondary audiences. 
E)  b and c. 
A)  Secondary readers are decision makers who request a document. 
B)  The primary audience is an immediate set of readers. 
C)  Secondary readers are often those who will carry out a project. 
D)  Tertiary readers are both primary and secondary audiences. 
E)  b and c.

Question 16

Always provide readers with more than they want and need.

Accepted Answer

A) True 
 B)False

Question 17

Your audience will have preferences about all of the following except

Accepted Answer

A)  your brainstorming process. 
B)  the deadline. 
C)  the document's length. 
D)  whether the document will be in paper or electronic form. 
E)  the level of detail. 
A)  your brainstorming process. 
B)  the deadline. 
C)  the document's length. 
D)  whether the document will be in paper or electronic form. 
E)  the level of detail.

Exam 2: Meeting the Needs of Specific Audiences

The image of you that readers see "between the lines" is called your______________and is created by the tone you adopt.

Calculating the final costs of a document is not a technical communicator's concern.

Semi-technical audiences consist of

Highly technical audiences need facts and figures explained in the simplest terms.

Creating a(n)__________ statement will help you identify your readers and their needs.

A usable document is

Web pages are useful for linking different levels of information.

When writing a 1-page memo for audiences with varying technical backgrounds, preferably rewrite it at different levels for different backgrounds.

A short document can be rewritten at different levels for different audiences.

Determining all the needs of a large and diverse audience is easy to do.

A document may have both a primary and secondary purpose.

The North American business culture prefers

Technical documents are written to

An audience with no specialized training is called a ___________audience.

Which of the following statements is correct?

Always provide readers with more than they want and need.

Your audience will have preferences about all of the following except

Introduction to Technical Communication

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email and Text Messages

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters