Question 1

Texting is a bad choice for communication that requires careful editing.

Accepted Answer

A) True 
 B)False  True

Question 2

Sending angry, sarcastic, insulting emails is called _________.

Accepted Answer

Flaming

Question 3

Always assume that any email message you send will be read by unintended audiences.

Accepted Answer

A) True 
 B)False  True

Question 4

To manage your email,

Accepted Answer

A)  keep your inbox under 50 messages. 
B)  save important attachments on your computer. 
C)  create folders for organizing and retaining messages. 
D)  a, b, and c. 
E)  b and c. 
A)  keep your inbox under 50 messages. 
B)  save important attachments on your computer. 
C)  create folders for organizing and retaining messages. 
D)  a, b, and c. 
E)  b and c.

Question 5

Emoticons are an appropriate way to convey tone in emails to clients.

Accepted Answer

A) True 
 B)False

Question 6

Readers often equate all caps with shouting.

Accepted Answer

A) True 
 B)False

Question 7

Privacy issues apply to

Accepted Answer

A)  email only. 
B)  texts only. 
C)  email and texts. 
D)  neither email nor texts. 
E)  no digital communications. 
A)  email only. 
B)  texts only. 
C)  email and texts. 
D)  neither email nor texts. 
E)  no digital communications.

Question 8

To show respect for your email correspondents,

Accepted Answer

A)  check with them before sending a huge attachment. 
B)  make sure their names are spelled correctly. 
C)  read and answer your emails promptly. 
D)  check the distribution list to make sure you don't leave out someone who should get the messages. 
E)  All of these answers are correct. 
A)  check with them before sending a huge attachment. 
B)  make sure their names are spelled correctly. 
C)  read and answer your emails promptly. 
D)  check the distribution list to make sure you don't leave out someone who should get the messages. 
E)  All of these answers are correct.

Question 9

_________is the system of legal protection for original works of authorship.

Accepted Answer

The answer of _________is the system of legal protection for...

Question 10

Email messages are automatically copyrighted.

Accepted Answer

A) True 
 B)False

Question 11

For most simple correspondence, email is the correct format to use.

Accepted Answer

A) True 
 B)False

Question 12

Email privacy can be compromised when

Accepted Answer

A)  everyone on a group mailing list automatically receives a copy of the message. 
B)  messages are saved in backup files that are later accessed by others. 
C)  someone with your password accesses your email account. 
D)  a, b, and c. 
E)  None of the answers is correct. 
A)  everyone on a group mailing list automatically receives a copy of the message. 
B)  messages are saved in backup files that are later accessed by others. 
C)  someone with your password accesses your email account. 
D)  a, b, and c. 
E)  None of the answers is correct.

Question 13

When creating workplace emails,

Accepted Answer

A)  try to incorporate emoticons for greater connection with your audience. 
B)  don't worry too much about proper spelling and grammar, since everyone knows how quickly email is written. 
C)  apply a conversational, informal style. 
D)  don't include a signature block. 
E)  None of the answers is correct. 
A)  try to incorporate emoticons for greater connection with your audience. 
B)  don't worry too much about proper spelling and grammar, since everyone knows how quickly email is written. 
C)  apply a conversational, informal style. 
D)  don't include a signature block. 
E)  None of the answers is correct.

Question 14

Don't indent paragraphs in email messages.

Accepted Answer

A) True 
 B)False

Question 15

When sending a work-related text message,

Accepted Answer

A)  keep it simple and to the point. 
B)  use as many abbreviations as possible. 
C)  digress from your main topic. 
D)  feel free to discuss confidential topics. 
E)  All of these answers are correct. 
A)  keep it simple and to the point. 
B)  use as many abbreviations as possible. 
C)  digress from your main topic. 
D)  feel free to discuss confidential topics. 
E)  All of these answers are correct.

Question 16

Use of bullets and headings is inappropriate in email messages.

Accepted Answer

A) True 
 B)False

Question 17

When sending email to a global audience,

Accepted Answer

A)  use humor to break the ice. 
B)  write in long, complex sentences to impress the audience. 
C)  avoid being blunt and too direct. 
D)  use slang and idioms to enliven the text. 
E)  All of these answers are correct. 
A)  use humor to break the ice. 
B)  write in long, complex sentences to impress the audience. 
C)  avoid being blunt and too direct. 
D)  use slang and idioms to enliven the text. 
E)  All of these answers are correct.

Question 18

Components of a well-written email message include a

Accepted Answer

A)  clear subject line. 
B)  brief introduction. 
C)  signature block. 
D)  a and c. 
E)  a, b, and c. 
A)  clear subject line. 
B)  brief introduction. 
C)  signature block. 
D)  a and c. 
E)  a, b, and c.

Exam 14: Email and Text Messages

Texting is a bad choice for communication that requires careful editing.

Sending angry, sarcastic, insulting emails is called _________.

Always assume that any email message you send will be read by unintended audiences.

To manage your email,

Emoticons are an appropriate way to convey tone in emails to clients.

Readers often equate all caps with shouting.

Privacy issues apply to

To show respect for your email correspondents,

_________is the system of legal protection for original works of authorship.

Email messages are automatically copyrighted.

For most simple correspondence, email is the correct format to use.

Email privacy can be compromised when

When creating workplace emails,

Don't indent paragraphs in email messages.

When sending a work-related text message,

Use of bullets and headings is inappropriate in email messages.

When sending email to a global audience,

Components of a well-written email message include a

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters