Question 1

Instructional brochures should contain both text and visuals.

Accepted Answer

A) True 
 B)False  True

Question 2

To avoid cluttering your instructions, use as few transitional phrases as possible.

Accepted Answer

A) True 
 B)False  False

Question 3

Well-designed instructions will

Accepted Answer

A)  place visuals and prose steps apart from one another. 
B)  use a layered approach for lengthy instructions. 
C)  separate each step visually. 
D)  b and c. 
E)  a and c. 
A)  place visuals and prose steps apart from one another. 
B)  use a layered approach for lengthy instructions. 
C)  separate each step visually. 
D)  b and c. 
E)  a and c. D

Question 4

A usability evaluation is appropriate for instructions but not procedures.

Accepted Answer

A) True 
 B)False

Question 5

The audience for procedures is typically people who are not already familiar with the task.

Accepted Answer

A) True 
 B)False

Question 6

Introductions are unnecessary for instructions.

Accepted Answer

A) True 
 B)False

Question 7

For an appropriate amount of detail in instructions,

Accepted Answer

A)  focus on the product, not the task. 
B)  divide the task into simple steps and sub-steps. 
C)  speed up the rate of information as steps become more complex or sensitive. 
D)  assume a highly technical audience when you are writing instructions for consumer products. 
E)  All of these answers are correct. 
A)  focus on the product, not the task. 
B)  divide the task into simple steps and sub-steps. 
C)  speed up the rate of information as steps become more complex or sensitive. 
D)  assume a highly technical audience when you are writing instructions for consumer products. 
E)  All of these answers are correct.

Question 8

A common format for online instructions is a PDF file.

Accepted Answer

A) True 
 B)False

Question 9

Three kinds of notices that you may include in procedures to ensure consumer safety are_________ ,_________ , _________and_________ .

Accepted Answer

cautions,

Question 10

Legal liabilities resulting from faulty instructions include failure to warn against

Accepted Answer

A)  hazards from proper use of a product. 
B)  possible misuses of a product. 
C)  possible unclear and misleading instructions. 
D)  a and b. 
E)  a, b, and c. 
A)  hazards from proper use of a product. 
B)  possible misuses of a product. 
C)  possible unclear and misleading instructions. 
D)  a and b. 
E)  a, b, and c.

Question 11

Choose the most effectively written instruction:

Accepted Answer

A)  Plug it in. 
B)  After that, you should next empty the basket. 
C)  The reader should shred no more than eight pieces of paper at any given time. 
D)  Set the control switch to "auto." 
E)  Keep your hair away from the shredder, and you should also keep your sleeves away. 
A)  Plug it in. 
B)  After that, you should next empty the basket. 
C)  The reader should shred no more than eight pieces of paper at any given time. 
D)  Set the control switch to "auto." 
E)  Keep your hair away from the shredder, and you should also keep your sleeves away.

Question 12

Cautions in instructions are used to

Accepted Answer

A)  prevent mistakes that could result in injury or equipment damage. 
B)  alert readers to potential hazards to life and limb. 
C)  identify an immediate hazard to life and limb. 
D)  clarify a point. 
E)  All of these answers are correct. 
A)  prevent mistakes that could result in injury or equipment damage. 
B)  alert readers to potential hazards to life and limb. 
C)  identify an immediate hazard to life and limb. 
D)  clarify a point. 
E)  All of these answers are correct.

Question 13

Accessible design is important for instructions.

Accepted Answer

A) True 
 B)False

Question 14

The steps in procedures must always be numbered.

Accepted Answer

A) True 
 B)False

Question 15

Standard Operating Procedures help ensure that all work is done with the same accuracy and precision.

Accepted Answer

A) True 
 B)False

Question 16

Visuals that use simple line drawings, arrows, and call-outs but no text are called _________instructions.

Accepted Answer

The answer of Visuals that use simple line drawings, arrows,...

Question 17

When choosing the phrasing of each step of instructions for a North American audience, use

Accepted Answer

A)  parallel phrasing. 
B)  imperative mood. 
C)  active voice. 
D)  affirmative phrasing. 
E)  All of these answers are correct. 
A)  parallel phrasing. 
B)  imperative mood. 
C)  active voice. 
D)  affirmative phrasing. 
E)  All of these answers are correct.

Question 18

Strategies for writing helpful instructions include all of the following except

Accepted Answer

A)  logically ordering steps. 
B)  offering examples. 
C)  omitting background. 
D)  providing troubleshooting advice. 
E)  incorporating visual elements. 
A)  logically ordering steps. 
B)  offering examples. 
C)  omitting background. 
D)  providing troubleshooting advice. 
E)  incorporating visual elements.

Question 19

When incorporating visuals into instructions,

Accepted Answer

A)  illustrate difficult steps, especially for less specialized readers. 
B)  illustrate all actions, even those simple enough for readers to visualize on their own. 
C)  parallel the reader's angle of vision in performing an activity or operation. 
D)  a and b. 
E)  a and c. 
A)  illustrate difficult steps, especially for less specialized readers. 
B)  illustrate all actions, even those simple enough for readers to visualize on their own. 
C)  parallel the reader's angle of vision in performing an activity or operation. 
D)  a and b. 
E)  a and c.

Question 20

Be careful to avoid redundancies between the visual and verbal information in instructions.

Accepted Answer

A) True 
 B)False

Exam 19: Instructions and Procedures

Instructional brochures should contain both text and visuals.

To avoid cluttering your instructions, use as few transitional phrases as possible.

Well-designed instructions will

A usability evaluation is appropriate for instructions but not procedures.

The audience for procedures is typically people who are not already familiar with the task.

Introductions are unnecessary for instructions.

For an appropriate amount of detail in instructions,

A common format for online instructions is a PDF file.

Three kinds of notices that you may include in procedures to ensure consumer safety are_________ ,_________ , _________and_________ .

Legal liabilities resulting from faulty instructions include failure to warn against

Choose the most effectively written instruction:

Cautions in instructions are used to

Accessible design is important for instructions.

The steps in procedures must always be numbered.

Standard Operating Procedures help ensure that all work is done with the same accuracy and precision.

Visuals that use simple line drawings, arrows, and call-outs but no text are called _________instructions.

When choosing the phrasing of each step of instructions for a North American audience, use

Strategies for writing helpful instructions include all of the following except

When incorporating visuals into instructions,

Be careful to avoid redundancies between the visual and verbal information in instructions.

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Persuading Your Audience

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email and Text Messages

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters

Three kinds of notices that you may include in procedures to ensure consumer safety are_____ ,_ , _and_____ .