Question 1

The imputed cost of waiting is the reasonable value that might reflect the potential loss of future revenue or customer dissatisfaction.

Accepted Answer

A) True 
 B)False  True

Question 2

Flow time depends not only on the actual time to perform the tasks required,but also on how many other entities are in the work-in-process stage.

Accepted Answer

A) True 
 B)False  True

Question 3

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that the system is empty?

Accepted Answer

A)  0% 
B)  33% 
C)  66% 
D)  100% 
A)  0% 
B)  33% 
C)  66% 
D)  100% B

Question 4

Total process output is at the throughput rate of the bottleneck.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT true about simulation models?

Accepted Answer

A)  Simulations can be used to analyze processes that cannot be evaluated well analytically. 
B)  A simulation model is used to get estimates; an analytical model provides detailed analysis. 
C)  Simulations can use actual probability rates for both demand and service rates. 
D)  Analytical and simulation models are often used in combination. 
A)  Simulations can be used to analyze processes that cannot be evaluated well analytically. 
B)  A simulation model is used to get estimates; an analytical model provides detailed analysis. 
C)  Simulations can use actual probability rates for both demand and service rates. 
D)  Analytical and simulation models are often used in combination.

Question 6

Which of the following is NOT an example of a nonphysical constraint?

Accepted Answer

A)  low product demand 
B)  Associated with the capacity of a resource 
C)  inefficient management policy 
D)  anything environmental or organizational 
A)  low product demand 
B)  Associated with the capacity of a resource 
C)  inefficient management policy 
D)  anything environmental or organizational

Question 7

Which of the following is NOT part of a queueing system?

Accepted Answer

A)  A server that provides the service 
B)  A map of processes and functions 
C)  A queue of entities that wait if the server is busy 
D)  Customers that arrive for service 
A)  A server that provides the service 
B)  A map of processes and functions 
C)  A queue of entities that wait if the server is busy 
D)  Customers that arrive for service

Question 8

A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average.Scooter are rented for an average of five days.Which of the following can you use to start figuring out the average process performance?

Accepted Answer

A)  (.7)(200 scooters)/R × (5 days) 
B)  (.7)(200 scooters)= R × (5 days) 
C)  (.7)(5 days)/ R × (200 scooters) 
D)  (.7)(5 days)= R × (200 scooters) 
A)  (.7)(200 scooters)/R × (5 days) 
B)  (.7)(200 scooters)= R × (5 days) 
C)  (.7)(5 days)/ R × (200 scooters) 
D)  (.7)(5 days)= R × (200 scooters)

Question 9

In an analytical queueing model,service times measure _____.

Accepted Answer

A)  demand 
B)  process components 
C)  completion percentage 
D)  rates 
A)  demand 
B)  process components 
C)  completion percentage 
D)  rates

Question 10

A warehouse is capable of processing 600 returns per day,and the average number of returns in the 200.Based on the data in the question,what is being calculated by dividing 600 by 200?

Accepted Answer

A)  Work-in process 
B)  Flow time 
C)  Process performance 
D)  Throughput 
A)  Work-in process 
B)  Flow time 
C)  Process performance 
D)  Throughput

Question 11

In one method of calculating utilization,_____ divided by Service Rate × Number of Servers.

Accepted Answer

A)  Resources Available 
B)  Service Rate 
C)  Demand Rate 
D)  Resource Capacity 
A)  Resources Available 
B)  Service Rate 
C)  Demand Rate 
D)  Resource Capacity

Question 12

A(n)_____ is a waiting line.

Accepted Answer

A)  queue 
B)  process system 
C)  field 
D)  plot point 
A)  queue 
B)  process system 
C)  field 
D)  plot point

Question 13

_____ is the typical queueing system used by supermarkets.

Accepted Answer

A)  Several parallel servers fed by their own queues 
B)  One or more parallel servers fed by a single queue 
C)  A combination of several queues in a series 
D)  One server,one queue 
A)  Several parallel servers fed by their own queues 
B)  One or more parallel servers fed by a single queue 
C)  A combination of several queues in a series 
D)  One server,one queue

Question 14

Which of the following best defines the Theory of Constraints?

Accepted Answer

A)  The concept of purposely creating barriers in a process in order to evaluate the impact on the workflow 
B)  Maximizing cash flow by minimizing throughput 
C)  A set of principles that focuses on increasing total process throughput by maximizing the utilization of all bottleneck work activities 
D)  Limiting demand in order to better service remaining customers 
A)  The concept of purposely creating barriers in a process in order to evaluate the impact on the workflow 
B)  Maximizing cash flow by minimizing throughput 
C)  A set of principles that focuses on increasing total process throughput by maximizing the utilization of all bottleneck work activities 
D)  Limiting demand in order to better service remaining customers

Question 15

Analytical queueing models assume a Poisson probability distribution for _____.

Accepted Answer

A)  arrivals 
B)  rates 
C)  service times 
D)  departures 
A)  arrivals 
B)  rates 
C)  service times 
D)  departures

Question 16

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes)and takes a picture (1 minute).Then,a clerk enters the information and processes the permit (5 minutes).There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what is the hourly service rate for administrators?

Accepted Answer

A)  5 
B)  6 
C)  10 
D)  12 
A)  5 
B)  6 
C)  10 
D)  12

Question 17

_____ is the fraction of time a workstation or individual is busy over the long run.

Accepted Answer

A)  Computation 
B)  Service Rate 
C)  Utilization 
D)  Efficiency 
A)  Computation 
B)  Service Rate 
C)  Utilization 
D)  Efficiency

Question 18

_____ = Throughput × Flow time.

Accepted Answer

A)  Best-in-output 
B)  Efficiency evaluation 
C)  Work-in-process 
D)  Standard Demand 
A)  Best-in-output 
B)  Efficiency evaluation 
C)  Work-in-process 
D)  Standard Demand

Question 19

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes)and takes a picture (1 minute).Then,a clerk enters the information and processes the permit (5 minutes).There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what is the hourly service rate for clerks?

Accepted Answer

A)  5 
B)  6 
C)  10 
D)  12 
A)  5 
B)  6 
C)  10 
D)  12

Question 20

_____ time is the average time it takes to complete one cycle of a process.

Accepted Answer

A)  Flow 
B)  Mean 
C)  Standard 
D)  Elemental 
A)  Flow 
B)  Mean 
C)  Standard 
D)  Elemental

The imputed cost of waiting is the reasonable value that might reflect the potential loss of future revenue or customer dissatisfaction.

Flow time depends not only on the actual time to perform the tasks required,but also on how many other entities are in the work-in-process stage.

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that the system is empty?

Total process output is at the throughput rate of the bottleneck.

Which of the following is NOT true about simulation models?

Which of the following is NOT an example of a nonphysical constraint?

Which of the following is NOT part of a queueing system?

A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average.Scooter are rented for an average of five days.Which of the following can you use to start figuring out the average process performance?

In an analytical queueing model,service times measure _____.

A warehouse is capable of processing 600 returns per day,and the average number of returns in the 200.Based on the data in the question,what is being calculated by dividing 600 by 200?

In one method of calculating utilization,_____ divided by Service Rate × Number of Servers.

A(n)_____ is a waiting line.

_____ is the typical queueing system used by supermarkets.

Which of the following best defines the Theory of Constraints?

Analytical queueing models assume a Poisson probability distribution for _____.

_____ is the fraction of time a workstation or individual is busy over the long run.

_____ = Throughput × Flow time.

_____ time is the average time it takes to complete one cycle of a process.

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Supply Chain Management and Logistics

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Exam 11: Process Analysis and Resource Utilization

The imputed cost of waiting is the reasonable value that might reflect the potential loss of future revenue or customer dissatisfaction.

Flow time depends not only on the actual time to perform the tasks required,but also on how many other entities are in the work-in-process stage.

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that the system is empty?

Total process output is at the throughput rate of the bottleneck.

Which of the following is NOT true about simulation models?

Which of the following is NOT an example of a nonphysical constraint?

Which of the following is NOT part of a queueing system?

A scooter rental company in a major beachside city has 70% of its fleet of 200 scooters rented each day on average.Scooter are rented for an average of five days.Which of the following can you use to start figuring out the average process performance?

In an analytical queueing model,service times measure _____.

A warehouse is capable of processing 600 returns per day,and the average number of returns in the 200.Based on the data in the question,what is being calculated by dividing 600 by 200?

In one method of calculating utilization,_____ divided by Service Rate × Number of Servers.

A(n)_____ is a waiting line.

_____ is the typical queueing system used by supermarkets.

Which of the following best defines the Theory of Constraints?

Analytical queueing models assume a Poisson probability distribution for _____.

_____ is the fraction of time a workstation or individual is busy over the long run.

_____ = Throughput × Flow time.

_____ time is the average time it takes to complete one cycle of a process.

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection,design,and Improvement

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control Spc

Lean Operating Systems

Project Management

Filters