Question 1

_____ is the typical queueing system used by banks and airline ticket counters.

Accepted Answer

A)  Several parallel servers fed by their own queues 
B)  One or more parallel servers fed by a single queue 
C)  A combination of several queues in a series 
D)  One server,one queue 
A)  Several parallel servers fed by their own queues 
B)  One or more parallel servers fed by a single queue 
C)  A combination of several queues in a series 
D)  One server,one queue

Question 2

What is the average time a bouquet stays in a florist shop if they sell 100 bouquets per day and they maintain an average inventory of 200 bouquets?

Accepted Answer

A)  1 day 
B)  2 days 
C)  5 days 
D)  10 days 
A)  1 day 
B)  2 days 
C)  5 days 
D)  10 days

Question 3

In one method of calculating utilization,_____ divided by Resources Available.

Accepted Answer

A)  Resources Used 
B)  Service Rate 
C)  Number of Servers 
D)  Resource Capacity 
A)  Resources Used 
B)  Service Rate 
C)  Number of Servers 
D)  Resource Capacity

Question 4

Which of the following is another term for one simulation run?

Accepted Answer

A)  Replication 
B)  Redundancy 
C)  Reference 
D)  Reflection 
A)  Replication 
B)  Redundancy 
C)  Reference 
D)  Reflection

Question 5

Which of the following is an example of a bottleneck management principle?

Accepted Answer

A)  Work-in-process buffer inventory should be place behind bottlenecks to maximize resource utilization. 
B)  At bottleneck workstations,idle time is acceptable if there is no work to do. 
C)  Use large order sizes at bottleneck workstations. 
D)  An hour lost at a bottleneck resource has no effect on total process or factory output. 
A)  Work-in-process buffer inventory should be place behind bottlenecks to maximize resource utilization. 
B)  At bottleneck workstations,idle time is acceptable if there is no work to do. 
C)  Use large order sizes at bottleneck workstations. 
D)  An hour lost at a bottleneck resource has no effect on total process or factory output.

Question 6

When calculating utilization,the dimensions of the denominator must be greater than those of the numerator.

Accepted Answer

A) True 
 B)False

Question 7

A hotel has 200 rooms.If,on a given day,150 rooms are occupied,which number represents the utilization of hotel rooms?

Accepted Answer

A)  33% 
B)  50% 
C)  66% 
D)  75% 
A)  33% 
B)  50% 
C)  66% 
D)  75%

Question 8

The process for applying for a work permit at the Manchester department of labor is as follows.First,the administrator fills out an application (5 minutes)and takes a picture (1 minute).Then,a clerk enters the information and processes the permit (5 minutes).There are two administrators and three clerks.If the number of licenses per hour for the administrators is 16 and the number of licenses per hour for the clerks is 20.57,what can you conclude?

Accepted Answer

A)  The administrators are the bottleneck resources. 
B)  There should be more clerks. 
C)  The clerks are a physical constraint. 
D)  The total process output is the average of the number of licenses per hour of the administrators and clerks. 
A)  The administrators are the bottleneck resources. 
B)  There should be more clerks. 
C)  The clerks are a physical constraint. 
D)  The total process output is the average of the number of licenses per hour of the administrators and clerks.

Question 9

The philosophy and principles of the TOC are valuable in understanding demand and capacity management.

Accepted Answer

A) True 
 B)False

Question 10

The number of units or tasks that are completed per unit time from a process is the _____.

Accepted Answer

A)  endput 
B)  throughput 
C)  input 
D)  output 
A)  endput 
B)  throughput 
C)  input 
D)  output

Question 11

Which of the following describes the general process for identifying a bottleneck?

Accepted Answer

A)  Measure the number of units completed per unit time. 
B)  Calculate the speed of the process from start to finish. 
C)  Determine the work activity that runs most efficiently. 
D)  Identify the work activity that has the smallest throughput. 
A)  Measure the number of units completed per unit time. 
B)  Calculate the speed of the process from start to finish. 
C)  Determine the work activity that runs most efficiently. 
D)  Identify the work activity that has the smallest throughput.

Question 12

A(n)_____ is the work activity that effectively limits the throughput of the entire process.

Accepted Answer

A)  breakdown 
B)  bottleneck 
C)  blockage 
D)  broadband 
A)  breakdown 
B)  bottleneck 
C)  blockage 
D)  broadband

Question 13

Little's Law uses short-term averages to explain relationships.

Accepted Answer

A) True 
 B)False

Question 14

Simulation models are not well equipped to capture the dynamic behavior of queues over time.

Accepted Answer

A) True 
 B)False

Question 15

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that a customer must wait for service in the queue?

Accepted Answer

A)  0% 
B)  33% 
C)  66% 
D)  100% 
A)  0% 
B)  33% 
C)  66% 
D)  100%

_____ is the typical queueing system used by banks and airline ticket counters.

What is the average time a bouquet stays in a florist shop if they sell 100 bouquets per day and they maintain an average inventory of 200 bouquets?

In one method of calculating utilization,_____ divided by Resources Available.

Which of the following is another term for one simulation run?

Which of the following is an example of a bottleneck management principle?

When calculating utilization,the dimensions of the denominator must be greater than those of the numerator.

A hotel has 200 rooms.If,on a given day,150 rooms are occupied,which number represents the utilization of hotel rooms?

The philosophy and principles of the TOC are valuable in understanding demand and capacity management.

The number of units or tasks that are completed per unit time from a process is the _____.

Which of the following describes the general process for identifying a bottleneck?

A(n)_____ is the work activity that effectively limits the throughput of the entire process.

Little's Law uses short-term averages to explain relationships.

Simulation models are not well equipped to capture the dynamic behavior of queues over time.

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that a customer must wait for service in the queue?

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection,design,and Improvement

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control Spc

Lean Operating Systems

Project Management

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Exam 11: Process Analysis and Resource Utilization

_____ is the typical queueing system used by banks and airline ticket counters.

What is the average time a bouquet stays in a florist shop if they sell 100 bouquets per day and they maintain an average inventory of 200 bouquets?

In one method of calculating utilization,_____ divided by Resources Available.

Which of the following is another term for one simulation run?

Which of the following is an example of a bottleneck management principle?

When calculating utilization,the dimensions of the denominator must be greater than those of the numerator.

A hotel has 200 rooms.If,on a given day,150 rooms are occupied,which number represents the utilization of hotel rooms?

The philosophy and principles of the TOC are valuable in understanding demand and capacity management.

The number of units or tasks that are completed per unit time from a process is the _____.

Which of the following describes the general process for identifying a bottleneck?

A(n)_____ is the work activity that effectively limits the throughput of the entire process.

Little's Law uses short-term averages to explain relationships.

Simulation models are not well equipped to capture the dynamic behavior of queues over time.

An airline has one employee work the counter.A customer arrives on the average of once every 3 minutes,and it takes on average 2 minutes to process the transaction.What is the probability that a customer must wait for service in the queue?

Operations Management and Value Chains

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection,design,and Improvement

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control Spc

Lean Operating Systems

Project Management

Filters