Question 1

Which of the following statements is true of goods-producing processes?

Accepted Answer

A)  They use employees as a substitute for physical inventory. 
B)  They require extensive customer participation in service creation and delivery. 
C)  They require more flexibility and adaptation to special circumstances than service processes. 
D)  They are mechanistic and controllable because of the lack of customer participation. 
A)  They use employees as a substitute for physical inventory. 
B)  They require extensive customer participation in service creation and delivery. 
C)  They require more flexibility and adaptation to special circumstances than service processes. 
D)  They are mechanistic and controllable because of the lack of customer participation. D

Question 2

Purchasing is a key activity performed by operations managers that involves:

Accepted Answer

A)  determining when resources such as employees and equipment should be assigned to work. 
B)  using technology to improve productivity and respond faster to customers. 
C)  coordinating the acquisition of materials,supplies,and services. 
D)  ensuring that goods,services,and processes will meet customer expectations and requirements. 
A)  determining when resources such as employees and equipment should be assigned to work. 
B)  using technology to improve productivity and respond faster to customers. 
C)  coordinating the acquisition of materials,supplies,and services. 
D)  ensuring that goods,services,and processes will meet customer expectations and requirements. C

Question 3

A pair of running shoes is an example of a durable good.

Accepted Answer

A) True 
 B)False  False

Question 4

If the value ratio for a good or service is high,the good or service is perceived favorably by customers.

Accepted Answer

A) True 
 B)False

Question 5

Predictive analytics is used by organizations to:

Accepted Answer

A)  analyze business policies through visual representations. 
B)  identify the best decisions for a particular situation. 
C)  understand past and current performance. 
D)  envisage the future by detecting patterns and relationships in data. 
A)  analyze business policies through visual representations. 
B)  identify the best decisions for a particular situation. 
C)  understand past and current performance. 
D)  envisage the future by detecting patterns and relationships in data.

Question 6

Which of the following statements is true of operations management (OM)?

Accepted Answer

A)  The application of the concepts and methods of OM is limited to the technology industry. 
B)  OM is the only function by which managers can directly affect the value provided to all stakeholders. 
C)  The activities involved in OM focus on creating value solely for external customers. 
D)  OM and its principles are exclusively applicable to firms that produce tangible products. 
A)  The application of the concepts and methods of OM is limited to the technology industry. 
B)  OM is the only function by which managers can directly affect the value provided to all stakeholders. 
C)  The activities involved in OM focus on creating value solely for external customers. 
D)  OM and its principles are exclusively applicable to firms that produce tangible products.

Question 7

Which of the following statements is true of sustainability?

Accepted Answer

A)  Sustainability practices lead to better public perception. 
B)  Sustainability practices are limited to service-providing firms. 
C)  The use of sustainable technology reduces short-term operational costs. 
D)  The application of sustainable technology is limited to the agriculture industry. 
A)  Sustainability practices lead to better public perception. 
B)  Sustainability practices are limited to service-providing firms. 
C)  The use of sustainable technology reduces short-term operational costs. 
D)  The application of sustainable technology is limited to the agriculture industry.

Question 8

Which of the following is an example of a primary service?

Accepted Answer

A)  The cooling provided by an air conditioner 
B)  The customer service hotline of an electronics company 
C)  A pen drive given along with a laptop 
D)  An antivirus program given along with a smartphone 
A)  The cooling provided by an air conditioner 
B)  The customer service hotline of an electronics company 
C)  A pen drive given along with a laptop 
D)  An antivirus program given along with a smartphone

Question 9

One of the key activities that operations managers perform is _____ management: ensure that the right amount of resources (labor,equipment,materials,and information)is available when needed.

Accepted Answer

A)  quality 
B)  supply chain 
C)  network 
D)  resource and capacity 
A)  quality 
B)  supply chain 
C)  network 
D)  resource and capacity

Question 10

Which of the following statements is true of service employees?

Accepted Answer

A)  They require good human interaction skills and strong cross-selling skills. 
B)  They perform mechanized and rigid processes. 
C)  They have little or no interaction with customers. 
D)  They rely more on hard technology than soft technology to perform work. 
A)  They require good human interaction skills and strong cross-selling skills. 
B)  They perform mechanized and rigid processes. 
C)  They have little or no interaction with customers. 
D)  They rely more on hard technology than soft technology to perform work.

Question 11

Which of the following statements is true of a value chain?

Accepted Answer

A)  The pre- and postservice framework of a value chain emphasizes that service is a critical component of traditional manufacturing processes. 
B)  The input-output framework of a value chain suggests that the value chain begins with inputs from customers. 
C)  A value chain solely focuses on the operations function of an organization. 
D)  A value chain is narrower in scope than a supply chain. 
A)  The pre- and postservice framework of a value chain emphasizes that service is a critical component of traditional manufacturing processes. 
B)  The input-output framework of a value chain suggests that the value chain begins with inputs from customers. 
C)  A value chain solely focuses on the operations function of an organization. 
D)  A value chain is narrower in scope than a supply chain.

Question 12

The higher the customer participation in service processes,the more certainty a firm has with respect to service time and capacity.

Accepted Answer

A) True 
 B)False

Question 13

_____ refers to an organization's ability to strategically address current business needs and successfully develop a long-term strategy that embraces opportunities and manages risk for all products,systems,supply chains,and processes to preserve resources for future generations.

Accepted Answer

A)  Sustainability 
B)  Scalability 
C)  Scheduling 
D)  Forecasting 
A)  Sustainability 
B)  Scalability 
C)  Scheduling 
D)  Forecasting

Question 14

_____ centers are warehouses that act as intermediaries between factories and customers,shipping directly to customers or to retail stores where products are made available to customers.

Accepted Answer

A)  Production 
B)  Distribution 
C)  Cost 
D)  Business recovery 
A)  Production 
B)  Distribution 
C)  Cost 
D)  Business recovery

Question 15

Big data analytics is intended to support service businesses such as virtual banking.

Accepted Answer

A) True 
 B)False

Question 16

In the context of the pre- and postproduction services perspective of a value chain,which of the following statements is true of postproduction services?

Accepted Answer

A)  They focus solely on gaining new customers. 
B)  They include contract negotiations. 
C)  They focus on keeping existing customers. 
D)  They include good and service guarantees. 
A)  They focus solely on gaining new customers. 
B)  They include contract negotiations. 
C)  They focus on keeping existing customers. 
D)  They include good and service guarantees.

Question 17

Which of the following is an example of a general management process in a business?

Accepted Answer

A)  Research and development 
B)  Inventory management 
C)  Technology acquisition 
D)  Human resource management 
A)  Research and development 
B)  Inventory management 
C)  Technology acquisition 
D)  Human resource management

Question 18

The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.

Accepted Answer

A) True 
 B)False

Question 19

A _____ good is one that is no longer useful once it's used,or lasts for less than three years.

Accepted Answer

A)  heavy-duty 
B)  nondurable 
C)  hard 
D)  slow-moving consumer 
A)  heavy-duty 
B)  nondurable 
C)  hard 
D)  slow-moving consumer

Question 20

Which of the following statements is true of goods?

Accepted Answer

A)  Goods-producing industries rely on machines and hard technology to perform work. 
B)  Goods-producing employees require stronger behavioral skills than physical skills. 
C)  The demand for goods is more difficult to predict than the demand for services. 
D)  Durable goods are those that are no longer useful once they are used. 
A)  Goods-producing industries rely on machines and hard technology to perform work. 
B)  Goods-producing employees require stronger behavioral skills than physical skills. 
C)  The demand for goods is more difficult to predict than the demand for services. 
D)  Durable goods are those that are no longer useful once they are used.

Which of the following statements is true of goods-producing processes?

Purchasing is a key activity performed by operations managers that involves:

A pair of running shoes is an example of a durable good.

If the value ratio for a good or service is high,the good or service is perceived favorably by customers.

Predictive analytics is used by organizations to:

Which of the following statements is true of operations management (OM)?

Which of the following statements is true of sustainability?

Which of the following is an example of a primary service?

One of the key activities that operations managers perform is _____ management: ensure that the right amount of resources (labor,equipment,materials,and information)is available when needed.

Which of the following statements is true of service employees?

Which of the following statements is true of a value chain?

The higher the customer participation in service processes,the more certainty a firm has with respect to service time and capacity.

_____ refers to an organization's ability to strategically address current business needs and successfully develop a long-term strategy that embraces opportunities and manages risk for all products,systems,supply chains,and processes to preserve resources for future generations.

_____ centers are warehouses that act as intermediaries between factories and customers,shipping directly to customers or to retail stores where products are made available to customers.

Big data analytics is intended to support service businesses such as virtual banking.

In the context of the pre- and postproduction services perspective of a value chain,which of the following statements is true of postproduction services?

Which of the following is an example of a general management process in a business?

The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.

A _____ good is one that is no longer useful once it's used,or lasts for less than three years.

Which of the following statements is true of goods?

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection,design,and Improvement

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Process Analysis and Resource Utilization

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control Spc

Lean Operating Systems

Project Management

Filters

Exam 1: Operations Management and Value Chains

Which of the following statements is true of goods-producing processes?

Purchasing is a key activity performed by operations managers that involves:

A pair of running shoes is an example of a durable good.

If the value ratio for a good or service is high,the good or service is perceived favorably by customers.

Predictive analytics is used by organizations to:

Which of the following statements is true of operations management (OM)?

Which of the following statements is true of sustainability?

Which of the following is an example of a primary service?

One of the key activities that operations managers perform is _____ management: ensure that the right amount of resources (labor,equipment,materials,and information)is available when needed.

Which of the following statements is true of service employees?

Which of the following statements is true of a value chain?

The higher the customer participation in service processes,the more certainty a firm has with respect to service time and capacity.

_____ refers to an organization's ability to strategically address current business needs and successfully develop a long-term strategy that embraces opportunities and manages risk for all products,systems,supply chains,and processes to preserve resources for future generations.

_____ centers are warehouses that act as intermediaries between factories and customers,shipping directly to customers or to retail stores where products are made available to customers.

Big data analytics is intended to support service businesses such as virtual banking.

In the context of the pre- and postproduction services perspective of a value chain,which of the following statements is true of postproduction services?

Which of the following is an example of a general management process in a business?

The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.

A _____ good is one that is no longer useful once it's used,or lasts for less than three years.

Which of the following statements is true of goods?

Measuring Performance in Operations and Value Chains

Operations Strategy

Technology and Operations Management

Goods and Service Design

Supply Chain Design

Process Selection,design,and Improvement

Facility and Work Design

Forecasting and Demand Planning

Capacity Management

Process Analysis and Resource Utilization

Managing Inventories in Supply Chains

Supply Chain Management and Logistics

Resource Management

Operations Scheduling and Sequencing

Quality Management

Quality Control Spc

Lean Operating Systems

Project Management

Filters