Question 1

In developing an organizational chart, avoid having a particular person reporting to more than one person in the chain of command.

Accepted Answer

A) True 
 B)False  True

Question 2

A change strategy that attempts to convince people that the change is to their personal advantage is

Accepted Answer

A)  defusion. 
B)  force. 
C)  educative. 
D)  rational. 
E)  compromise. 
A)  defusion. 
B)  force. 
C)  educative. 
D)  rational. 
E)  compromise. D

Question 3

Policies help an organization in all of the following ways EXCEPT

Accepted Answer

A)  let both employees and managers know what is expected of them. 
B)  provide a basis for management control. 
C)  allow coordination across organizational units. 
D)  reduce the amount of time managers spend making decisions. 
E)  reduce work load of employees. 
A)  let both employees and managers know what is expected of them. 
B)  provide a basis for management control. 
C)  allow coordination across organizational units. 
D)  reduce the amount of time managers spend making decisions. 
E)  reduce work load of employees. E

Question 4

Which of the following is NOT a management issue central to strategy implementation?

Accepted Answer

A)  Devising policies 
B)  Revising reward and incentive plans 
C)  Minimizing resistance to change 
D)  Developing an effective human resources function 
E)  Developing budgets 
A)  Devising policies 
B)  Revising reward and incentive plans 
C)  Minimizing resistance to change 
D)  Developing an effective human resources function 
E)  Developing budgets

Question 5

An absence of conflict can signal ________ within an organization.

Accepted Answer

A)  indifference and apathy 
B)  insight and apathy 
C)  indifference and indignation 
D)  disputes 
E)  profitability 
A)  indifference and apathy 
B)  insight and apathy 
C)  indifference and indignation 
D)  disputes 
E)  profitability

Question 6

A firm's annual objectives can be stated by business segment.

Accepted Answer

A) True 
 B)False

Question 7

An example of a marketing decision is whether or not to limit the share of business done with a single customer.

Accepted Answer

A) True 
 B)False

Question 8

All of the following statements regarding the recent trend in Japan of switching from seniority-based pay to performance-based approaches are true EXCEPT

Accepted Answer

A)  the switch is an effort to cut costs. 
B)  the switch is boosting employee morale. 
C)  the switch is an effort to increase productivity. 
D)  the switch opposes the traditional training of Japanese employees to cooperate rather than compete. 
E)  the switch goes against decades of encouraging workers to work in groups instead of individually. 
A)  the switch is an effort to cut costs. 
B)  the switch is boosting employee morale. 
C)  the switch is an effort to increase productivity. 
D)  the switch opposes the traditional training of Japanese employees to cooperate rather than compete. 
E)  the switch goes against decades of encouraging workers to work in groups instead of individually.

Question 9

What term is used to describe specific guidelines, methods, procedures, rules, forms, and administrative practices established to support and encourage work toward stated goals?

Accepted Answer

A)  Long-term objectives 
B)  Policies 
C)  Annual objectives 
D)  Strategies 
E)  Values 
A)  Long-term objectives 
B)  Policies 
C)  Annual objectives 
D)  Strategies 
E)  Values

Question 10

Which is NOT a characteristic of policies?

Accepted Answer

A)  Let both employees and managers know what is expected of them 
B)  Provide a basis for management control 
C)  Allow coordination across organizational units 
D)  Reduce the amount of time managers spend making decisions 
E)  Represent the basis for allocating resources 
A)  Let both employees and managers know what is expected of them 
B)  Provide a basis for management control 
C)  Allow coordination across organizational units 
D)  Reduce the amount of time managers spend making decisions 
E)  Represent the basis for allocating resources

Question 11

The primary benefit sought from restructuring is

Accepted Answer

A)  employee involvement. 
B)  cost reduction. 
C)  increased morale. 
D)  increased number of hierarchical levels in the organization. 
E)  increased innovation. 
A)  employee involvement. 
B)  cost reduction. 
C)  increased morale. 
D)  increased number of hierarchical levels in the organization. 
E)  increased innovation.

Question 12

Resistance to change can be considered the single greatest threat to successful strategy implementation.

Accepted Answer

A) True 
 B)False

Question 13

People's anxieties are raised with the thought of change because they fear economic loss, inconvenience, uncertainty, and a break in normal social patterns.

Accepted Answer

A) True 
 B)False

Question 14

In the context of conflict management and resolution, ignoring the problem in the hopes that the conflict will resolve itself is classified as a defusion technique.

Accepted Answer

A) True 
 B)False

Question 15

With a divisional structure, it is possible that competition between divisions may become so intense that it leads to improved sharing of ideas and resources for the common good of the firm.

Accepted Answer

A) True 
 B)False

Question 16

Which organizational structure is the most widely used?

Accepted Answer

A)  Departmental 
B)  Strategic business unit 
C)  Functional 
D)  Decentralized 
E)  Matrix 
A)  Departmental 
B)  Strategic business unit 
C)  Functional 
D)  Decentralized 
E)  Matrix

Question 17

Because activities are organized according to the way work is actually performed, a divisional structure by process is similar to the matrix structure.

Accepted Answer

A) True 
 B)False

Question 18

What are the three categories of approaches for managing and resolving conflict?

Accepted Answer

A)  Avoidance, defusion, and confrontation 
B)  Avoidance, apathy, and defusion 
C)  Ignorance, indifference, and apathy 
D)  Defusion, apathy, and avoidance 
E)  Indifference, avoidance, and role playing 
A)  Avoidance, defusion, and confrontation 
B)  Avoidance, apathy, and defusion 
C)  Ignorance, indifference, and apathy 
D)  Defusion, apathy, and avoidance 
E)  Indifference, avoidance, and role playing

Question 19

Which two variables rank as marketing's most important contributions to strategic management?

Accepted Answer

A)  Diversification and budgeting 
B)  Marketing penetration and competition 
C)  Competition and collaboration 
D)  Product development and market development 
E)  Market segmentation and product positioning 
A)  Diversification and budgeting 
B)  Marketing penetration and competition 
C)  Competition and collaboration 
D)  Product development and market development 
E)  Market segmentation and product positioning

Question 20

Name five strategic marketing issues or decisions.

Accepted Answer

Student answers may vary. Possible answe

In developing an organizational chart, avoid having a particular person reporting to more than one person in the chain of command.

A change strategy that attempts to convince people that the change is to their personal advantage is

Policies help an organization in all of the following ways EXCEPT

Which of the following is NOT a management issue central to strategy implementation?

An absence of conflict can signal ________ within an organization.

A firm's annual objectives can be stated by business segment.

An example of a marketing decision is whether or not to limit the share of business done with a single customer.

All of the following statements regarding the recent trend in Japan of switching from seniority-based pay to performance-based approaches are true EXCEPT

What term is used to describe specific guidelines, methods, procedures, rules, forms, and administrative practices established to support and encourage work toward stated goals?

Which is NOT a characteristic of policies?

The primary benefit sought from restructuring is

Resistance to change can be considered the single greatest threat to successful strategy implementation.

People's anxieties are raised with the thought of change because they fear economic loss, inconvenience, uncertainty, and a break in normal social patterns.

In the context of conflict management and resolution, ignoring the problem in the hopes that the conflict will resolve itself is classified as a defusion technique.

With a divisional structure, it is possible that competition between divisions may become so intense that it leads to improved sharing of ideas and resources for the common good of the firm.

Which organizational structure is the most widely used?

Because activities are organized according to the way work is actually performed, a divisional structure by process is similar to the matrix structure.

What are the three categories of approaches for managing and resolving conflict?

Which two variables rank as marketing's most important contributions to strategic management?

Name five strategic marketing issues or decisions.

The Nature of Strategic Management

The Business Vision and Mission

The External Assessment

The Internal Assessment

Strategies in Action

Strategy Analysis and Choice

Implementing Strategies: Finance and Accounting Issues

Strategy Evaluation and Governance

Business Ethics, Environmental Sustainability, and Social Responsibility

Global and International Issues

Filters

Exam 7: Implementing Strategies: Management and Marketing Issues

In developing an organizational chart, avoid having a particular person reporting to more than one person in the chain of command.

A change strategy that attempts to convince people that the change is to their personal advantage is

Policies help an organization in all of the following ways EXCEPT

Which of the following is NOT a management issue central to strategy implementation?

An absence of conflict can signal ________ within an organization.

A firm's annual objectives can be stated by business segment.

An example of a marketing decision is whether or not to limit the share of business done with a single customer.

All of the following statements regarding the recent trend in Japan of switching from seniority-based pay to performance-based approaches are true EXCEPT

What term is used to describe specific guidelines, methods, procedures, rules, forms, and administrative practices established to support and encourage work toward stated goals?

Which is NOT a characteristic of policies?

The primary benefit sought from restructuring is

Resistance to change can be considered the single greatest threat to successful strategy implementation.

People's anxieties are raised with the thought of change because they fear economic loss, inconvenience, uncertainty, and a break in normal social patterns.

In the context of conflict management and resolution, ignoring the problem in the hopes that the conflict will resolve itself is classified as a defusion technique.

With a divisional structure, it is possible that competition between divisions may become so intense that it leads to improved sharing of ideas and resources for the common good of the firm.

Which organizational structure is the most widely used?

Because activities are organized according to the way work is actually performed, a divisional structure by process is similar to the matrix structure.

What are the three categories of approaches for managing and resolving conflict?

Which two variables rank as marketing's most important contributions to strategic management?

Name five strategic marketing issues or decisions.

The Nature of Strategic Management

The Business Vision and Mission

The External Assessment

The Internal Assessment

Strategies in Action

Strategy Analysis and Choice

Implementing Strategies: Finance and Accounting Issues

Strategy Evaluation and Governance

Business Ethics, Environmental Sustainability, and Social Responsibility

Global and International Issues

Filters