Question 1

The primary role of upper-level managers in the needs assessment process is to ensure that learning efforts are well designed.

Accepted Answer

A) True 
 B)False  False

Question 2

A primary disadvantage of using ________ in the needs assessment process is that the data obtained may lack detail.

Accepted Answer

A)  crowdsourcing 
B)  interviewing 
C)  surveys 
D)  observation 
A)  crowdsourcing 
B)  interviewing 
C)  surveys 
D)  observation C

Question 3

________ are useful for exploring complex or controversial issues.

Accepted Answer

A)  Surveys 
B)  Observations 
C)  Focus groups 
D)  Historical data reviews 
A)  Surveys 
B)  Observations 
C)  Focus groups 
D)  Historical data reviews C

Question 4

The goal of ________ analysis is determining what is responsible for the difference between employees' current and expected levels of performance.

Accepted Answer

A)  person 
B)  performance 
C)  discrepancy 
D)  gap 
A)  person 
B)  performance 
C)  discrepancy 
D)  gap

Question 5

In which of the following instances is training most likely needed?

Accepted Answer

A)  Employees have the knowledge and skill to perform a job, but they have inadequate input. 
B)  Employees have the knowledge and skill to perform a job, but they lack feedback. 
C)  Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory. 
D)  Employees have the knowledge and skill to perform a job, but the consequences are inadequate. 
A)  Employees have the knowledge and skill to perform a job, but they have inadequate input. 
B)  Employees have the knowledge and skill to perform a job, but they lack feedback. 
C)  Employees lack the knowledge and skill to perform a job, but the other factors are satisfactory. 
D)  Employees have the knowledge and skill to perform a job, but the consequences are inadequate.

Question 6

________ involves determining whether performance deficiencies result from lack of knowledge or skill.

Accepted Answer

A)  Organizational analysis 
B)  Person analysis 
C)  Skill analysis 
D)  Task analysis 
A)  Organizational analysis 
B)  Person analysis 
C)  Skill analysis 
D)  Task analysis

Question 7

A ________ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

Accepted Answer

A)  root cause 
B)  gap 
C)  performance 
D)  discrepancy 
A)  root cause 
B)  gap 
C)  performance 
D)  discrepancy

Question 8

Describe what problems might arise if a proper needs assessment is not conducted.

Accepted Answer

If needs assessment is not properly cond

Question 9

Which of the following statements is true of competency models?

Accepted Answer

A)  They are useful for a variety of HRM practices, not just training and development. 
B)  They provide a tool for determining what skills are necessary to meet current and future needs. 
C)  They provide common criteria for identifying appropriate training activities for employees. 
D)  All of the above 
A)  They are useful for a variety of HRM practices, not just training and development. 
B)  They provide a tool for determining what skills are necessary to meet current and future needs. 
C)  They provide common criteria for identifying appropriate training activities for employees. 
D)  All of the above

Question 10

Surveys and interviews share common disadvantages as needs assessment methods.

Accepted Answer

A) True 
 B)False

Question 11

Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job.

Accepted Answer

A) True 
 B)False

Question 12

Employees' readiness for training includes identifying whether ________.

Accepted Answer

A)  the work environment will facilitate learning and not interfere with performance 
B)  an organization should develop training programs by itself or buy them from a vendor 
C)  coworkers are supportive of employees 
D)  managers are using a similar frame of reference when they evaluate associates using the same competencies 
A)  the work environment will facilitate learning and not interfere with performance 
B)  an organization should develop training programs by itself or buy them from a vendor 
C)  coworkers are supportive of employees 
D)  managers are using a similar frame of reference when they evaluate associates using the same competencies

Question 13

To motivate employees to learn in training programs, managers should always avoid informing the employees of their skill deficiencies.

Accepted Answer

A) True 
 B)False

Question 14

In the needs assessment process, organizational analysis involves identifying ________.

Accepted Answer

A)  the training resources that are available 
B)  employees' personal characteristics 
C)  the conditions under which tasks are performed 
D)  the employees who require training 
A)  the training resources that are available 
B)  employees' personal characteristics 
C)  the conditions under which tasks are performed 
D)  the employees who require training

Question 15

One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

Accepted Answer

A) True 
 B)False

Question 16

The first step in task analysis is to ________.

Accepted Answer

A)  develop a preliminary list of tasks performed on the job 
B)  select the job or jobs to be analyzed 
C)  identify the KSAOs important for successful task performance 
D)  identify important and frequently performed tasks for which training is required 
A)  develop a preliminary list of tasks performed on the job 
B)  select the job or jobs to be analyzed 
C)  identify the KSAOs important for successful task performance 
D)  identify important and frequently performed tasks for which training is required

Question 17

In person analysis, ________ relate(s) to resources employees need to help them learn.

Accepted Answer

A)  outputs 
B)  inputs 
C)  consequences 
D)  feedback 
A)  outputs 
B)  inputs 
C)  consequences 
D)  feedback

Question 18

Which of the following statements is most true about age and generation in the context of training?

Accepted Answer

A)  The speed with which people process information increases with age. 
B)  Gen Xers dislike close supervision. 
C)  Motivation tends to decrease with age. 
D)  Traditionalists prefer more of a self-directed training environment. 
A)  The speed with which people process information increases with age. 
B)  Gen Xers dislike close supervision. 
C)  Motivation tends to decrease with age. 
D)  Traditionalists prefer more of a self-directed training environment.

Question 19

A task analysis should be undertaken prior to an organizational analysis.

Accepted Answer

A) True 
 B)False

Question 20

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text?

Accepted Answer

A)  person analysis 
B)  task analysis 
C)  support analysis 
D)  discrepancy analysis 
A)  person analysis 
B)  task analysis 
C)  support analysis 
D)  discrepancy analysis

The primary role of upper-level managers in the needs assessment process is to ensure that learning efforts are well designed.

A primary disadvantage of using ________ in the needs assessment process is that the data obtained may lack detail.

________ are useful for exploring complex or controversial issues.

The goal of ________ analysis is determining what is responsible for the difference between employees' current and expected levels of performance.

In which of the following instances is training most likely needed?

________ involves determining whether performance deficiencies result from lack of knowledge or skill.

A ________ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

Describe what problems might arise if a proper needs assessment is not conducted.

Which of the following statements is true of competency models?

Surveys and interviews share common disadvantages as needs assessment methods.

Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job.

Employees' readiness for training includes identifying whether ________.

To motivate employees to learn in training programs, managers should always avoid informing the employees of their skill deficiencies.

In the needs assessment process, organizational analysis involves identifying ________.

One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

The first step in task analysis is to ________.

In person analysis, ________ relate(s) to resources employees need to help them learn.

Which of the following statements is most true about age and generation in the context of training?

A task analysis should be undertaken prior to an organizational analysis.

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text?

Introduction to Employee Training and Development

Strategic Training

Learning and Transfer of Training

Program Design

Training Evaluation

Traditional Training Methods

Technology-Based Training Methods

Employee Development and Career Management

Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges

The Future of Training and Development

Filters

Exam 3: Needs Assessment

The primary role of upper-level managers in the needs assessment process is to ensure that learning efforts are well designed.

A primary disadvantage of using ________ in the needs assessment process is that the data obtained may lack detail.

________ are useful for exploring complex or controversial issues.

The goal of ________ analysis is determining what is responsible for the difference between employees' current and expected levels of performance.

In which of the following instances is training most likely needed?

________ involves determining whether performance deficiencies result from lack of knowledge or skill.

A ________ analysis refers to the process of determining whether training is the best or most likely solution for a performance problem or gap.

Describe what problems might arise if a proper needs assessment is not conducted.

Which of the following statements is true of competency models?

Surveys and interviews share common disadvantages as needs assessment methods.

Job incumbents should be included as SMEs because they tend to be the most knowledgeable about the job.

Employees' readiness for training includes identifying whether ________.

To motivate employees to learn in training programs, managers should always avoid informing the employees of their skill deficiencies.

In the needs assessment process, organizational analysis involves identifying ________.

One of the most powerful ways to motivate employees to attend and learn from training is to communicate the personal value of the training.

The first step in task analysis is to ________.

In person analysis, ________ relate(s) to resources employees need to help them learn.

Which of the following statements is most true about age and generation in the context of training?

A task analysis should be undertaken prior to an organizational analysis.

Marriott requires that trainees have adequate child care, transportation, and housing arrangements for its welfare-to-work program. These standards resulted from which type of analysis, as discussed in the text?

Introduction to Employee Training and Development

Strategic Training

Learning and Transfer of Training

Program Design

Training Evaluation

Traditional Training Methods

Technology-Based Training Methods

Employee Development and Career Management

Social Responsibility: Legal Issues, Managing Diversity, and Career Challenges

The Future of Training and Development

Filters