Question 1

Effective strategies for persuasion include all of the following except

Accepted Answer

A)  standing firm when your message is rejected. 
B)  allowing for give-and-take. 
C)  asking for what your audience will consider reasonable. 
D)  recognizing constraints. 
E)  identifying your specific goal. 
A)  standing firm when your message is rejected. 
B)  allowing for give-and-take. 
C)  asking for what your audience will consider reasonable. 
D)  recognizing constraints. 
E)  identifying your specific goal. A

Question 2

Effective technical documents can be created without first performing an audience analysis.

Accepted Answer

A) True 
 B)False  False

Question 3

An information plan

Accepted Answer

A)  can be written as long as you know the audience. 
B)  avoids confusing the reader by leaving out potential problems. 
C)  is always less than three pages long.. 
D)  describes the appropriate format for the needs of the audience. 
E)  c and d. 
A)  can be written as long as you know the audience. 
B)  avoids confusing the reader by leaving out potential problems. 
C)  is always less than three pages long.. 
D)  describes the appropriate format for the needs of the audience. 
E)  c and d. D

Question 4

A measure of how well a document meets the audience's information needs is called its ___________.

Accepted Answer

The answer of A measure of how well a document...

Question 5

To connect with your audience, the optimal strategy is the

Accepted Answer

A)  power connection. 
B)  rational connection. 
C)  relationship connection. 
D)  b and c. 
E)  power connection and the rational connection. 
A)  power connection. 
B)  rational connection. 
C)  relationship connection. 
D)  b and c. 
E)  power connection and the rational connection.

Question 6

When writing for an online audience

Accepted Answer

A)  you should not explicitly describe the intended audience, as everyone will assume that it is for the general audience. 
B)  readers are generally more passive recipients of information. 
C)  you can provide links to information written for people with different levels of expertise. 
D)  a and c. 
E)  all of the above. 
A)  you should not explicitly describe the intended audience, as everyone will assume that it is for the general audience. 
B)  readers are generally more passive recipients of information. 
C)  you can provide links to information written for people with different levels of expertise. 
D)  a and c. 
E)  all of the above.

Question 7

No matter their purpose in using a document, readers must be able to

Accepted Answer

A)  locate information easily. 
B)  understand information immediately. 
C)  use the information safely and successfully. 
D)  a, b, and c. 
E)  a and b. 
A)  locate information easily. 
B)  understand information immediately. 
C)  use the information safely and successfully. 
D)  a, b, and c. 
E)  a and b.

Question 8

In addition to content, organization, style, and design, ask usability testers about the __________, ________, and_________ considerations of a document.

Accepted Answer

ethical, c

Question 9

The primary purpose of a document should affect the document's overall shape and content.

Accepted Answer

A) True 
 B)False

Question 10

The general target audience and the specific target audience may have different needs.

Accepted Answer

A) True 
 B)False

Question 11

An_________ is an outline that begins with a document's purpose statement and then details all of the important usability considerations.

Accepted Answer

The answer of An_________ is an outline that begins with...

Question 12

A claim is a statement of the point you are trying to prove.

Accepted Answer

A) True 
 B)False

Question 13

To prepare a usable document, consider the

Accepted Answer

A)  budget. 
B)  setting. 
C)  length. 
D)  a and b. 
E)  a, b, and c. 
A)  budget. 
B)  setting. 
C)  length. 
D)  a and b. 
E)  a, b, and c.

Question 14

When proofreading a document,

Accepted Answer

A)  be alert for the problem areas in your own writing. 
B)  always rely on autocorrect. 
C)  read through it just one time. 
D)  never use hard copy. 
E)  a and d. 
A)  be alert for the problem areas in your own writing. 
B)  always rely on autocorrect. 
C)  read through it just one time. 
D)  never use hard copy. 
E)  a and d.

Question 15

Distributing a document as a PDF available online is generally better than distributing it as a print document.

Accepted Answer

A) True 
 B)False

Question 16

Across cultures, readers prefer a direct, plain language approach to communication.

Accepted Answer

A) True 
 B)False

Question 17

Most audiences are passive recipients of information.

Accepted Answer

A) True 
 B)False

Question 18

A claim can be a statement that

Accepted Answer

A)  acknowledges facts to set the stage for persuasive appeal. 
B)  interprets facts. 
C)  asks for direct action. 
D)  a, b, and c. 
E)  b and c. 
A)  acknowledges facts to set the stage for persuasive appeal. 
B)  interprets facts. 
C)  asks for direct action. 
D)  a, b, and c. 
E)  b and c.

Question 19

A task analysis only applies when creating instructions or procedures.

Accepted Answer

A) True 
 B)False

Question 20

"General readers"

Accepted Answer

A)  do not exist, so do not try writing to them. 
B)  want high levels of detail to fully understand the message. 
C)  want explanations to accompany facts. 
D)  want you to show them how smart you are. 
E)  prefer to know the theoretical basis of the topic at hand. 
A)  do not exist, so do not try writing to them. 
B)  want high levels of detail to fully understand the message. 
C)  want explanations to accompany facts. 
D)  want you to show them how smart you are. 
E)  prefer to know the theoretical basis of the topic at hand.

Exam 3: Providing Audiences With Usable Information

Effective strategies for persuasion include all of the following except

Effective technical documents can be created without first performing an audience analysis.

An information plan

A measure of how well a document meets the audience's information needs is called its ___________.

To connect with your audience, the optimal strategy is the

When writing for an online audience

No matter their purpose in using a document, readers must be able to

In addition to content, organization, style, and design, ask usability testers about the __________, ________, and_________ considerations of a document.

The primary purpose of a document should affect the document's overall shape and content.

The general target audience and the specific target audience may have different needs.

An_________ is an outline that begins with a document's purpose statement and then details all of the important usability considerations.

A claim is a statement of the point you are trying to prove.

To prepare a usable document, consider the

When proofreading a document,

Distributing a document as a PDF available online is generally better than distributing it as a print document.

Across cultures, readers prefer a direct, plain language approach to communication.

Most audiences are passive recipients of information.

A claim can be a statement that

A task analysis only applies when creating instructions or procedures.

"General readers"

Technical Communication: Global, Collaborative, and Digital

The Research Process in Technical Communication

Recognizing Ethical Issues in Technical Communication

Structuring Information for Your Readers

Writing With a Readable Style

Using Audience-Centered Visuals

Designing User-Friendly Documents

Résumés and Other Employment Materials

Memos and Letters

Definitions

Descriptions

Instructions and Procedures

Summaries

Informal Reports

Formal Reports

Proposals

Email

Blogs, Wikis, and Web Pages

Social Media

Oral Presentations and Video Conferencing

Filters

In addition to content, organization, style, and design, ask usability testers about the __, , and_ considerations of a document.