Question 1

In service systems,managers use capacity adjustments to meet fluctuations in demand.

Accepted Answer

A) True 
 B)False

Question 2

What are the challenges a manager faces in managing service capacity? What approaches can a manager use for effective planning in such a scenario?

Accepted Answer

One challenge in service operations is t

Question 3

In a service operation,if the process requires specialized skills and resources,the process step should be closer to the

Accepted Answer

A) service provider. 
B) supplier. 
C) customer. 
D) None of the above 
A) service provider. 
B) supplier. 
C) customer. 
D) None of the above

Question 4

Use the information below to answer the following question(s).
A steady stream of eager fresh-faced students waits in line to register for classes before the start of fall semester classes.Students arrive at the rate of 10 per hour and it takes the single clerk on duty an average of 3 minutes to check their student status,and register them for classes.The service time is exponentially distributed.
-What is the average number of students waiting in line?

Accepted Answer

A) between 0 to 1 student 
B) 2 
C) 4 
D) 6 
A) between 0 to 1 student 
B) 2 
C) 4 
D) 6

Question 5

The scenario where companies such as TD Ameritrade and E*Trade offer a facility of online trading,where information is provided and users can perform their own analysis is an example of ________.

Accepted Answer

The answer of The scenario where companies such as TD...

Question 6

Because of the element of simultaneity,service production usually can be inventoried.

Accepted Answer

A) True 
 B)False

Question 7

In a Process Chain Network (PCN)diagram,the lowest degree of process control for the service provider is in the region of

Accepted Answer

A) independent processing. 
B) surrogate interaction. 
C) direct interaction. 
D) None of the above 
A) independent processing. 
B) surrogate interaction. 
C) direct interaction. 
D) None of the above

Question 8

________ is a method for determining who goes next in a waiting line.

Accepted Answer

The answer of ________ is a method for determining who...

Question 9

Poka Yokes are used to adjust capacity in service systems to meet fluctuations in demand.

Accepted Answer

A) True 
 B)False

Question 10

The intersection of two entities in a process chain network (PCN)diagram where there is no direct interaction is called ________ interaction.

Accepted Answer

The answer of The intersection of two entities in a...

Question 11

What are important elements to consider when designing a system for service quality?

Accepted Answer

Providing service quality can be difficu

Question 12

What is the Japanese term for failsafing?

Accepted Answer

A) Kaizen 
B) Poka yoke 
C) Kanban 
D) Lean 
A) Kaizen 
B) Poka yoke 
C) Kanban 
D) Lean

Question 13

________ is the reduction of face-to-face customer contact in service design.

Accepted Answer

The answer of ________ is the reduction of face-to-face customer...

Question 14

In a dentist's service operation,patient's teeth are

Accepted Answer

A) part of the physical facilities. 
B) customer input resources. 
C) information. 
D) service provider outputs. 
A) part of the physical facilities. 
B) customer input resources. 
C) information. 
D) service provider outputs.

Question 15

Self-service retail checkout is an example of

Accepted Answer

A) coproduction. 
B) poka yoke. 
C) service recovery. 
D) independent processing. 
A) coproduction. 
B) poka yoke. 
C) service recovery. 
D) independent processing.

Question 16

In a service operation,if the process requires specialized skills and resources,the process step should be closer to the customer.

Accepted Answer

A) True 
 B)False

Question 17

In a Process Chain Network (PCN)diagram,for a restaurant service provider,the act of actually serving the customer occurs is in the region of

Accepted Answer

A) independent processing. 
B) surrogate interaction. 
C) direct interaction. 
D) None of the above 
A) independent processing. 
B) surrogate interaction. 
C) direct interaction. 
D) None of the above

In service systems,managers use capacity adjustments to meet fluctuations in demand.

What are the challenges a manager faces in managing service capacity? What approaches can a manager use for effective planning in such a scenario?

In a service operation,if the process requires specialized skills and resources,the process step should be closer to the

The scenario where companies such as TD Ameritrade and E*Trade offer a facility of online trading,where information is provided and users can perform their own analysis is an example of ________.

Because of the element of simultaneity,service production usually can be inventoried.

In a Process Chain Network (PCN)diagram,the lowest degree of process control for the service provider is in the region of

________ is a method for determining who goes next in a waiting line.

Poka Yokes are used to adjust capacity in service systems to meet fluctuations in demand.

The intersection of two entities in a process chain network (PCN)diagram where there is no direct interaction is called ________ interaction.

What are important elements to consider when designing a system for service quality?

What is the Japanese term for failsafing?

________ is the reduction of face-to-face customer contact in service design.

In a dentist's service operation,patient's teeth are

Self-service retail checkout is an example of

In a service operation,if the process requires specialized skills and resources,the process step should be closer to the customer.

In a Process Chain Network (PCN)diagram,for a restaurant service provider,the act of actually serving the customer occurs is in the region of

Introduction to Supply Chain and Operations Management

Supply Chain and Operations Strategy

Product and Process Design and Mapping

Customer Relationship Management

Strategic Sourcing

Supplier Management

Demand Management and Forecasting

Inventory Management Fundamentals and Independent Demand

Sales and Operations Planning and Enterprise Resource Planning

Logistics

Project Management

Supply Chain Quality Management

Statistical Process Control

New Section

Filters

Exam 4: Service Design

In service systems,managers use capacity adjustments to meet fluctuations in demand.

What are the challenges a manager faces in managing service capacity? What approaches can a manager use for effective planning in such a scenario?

In a service operation,if the process requires specialized skills and resources,the process step should be closer to the

The scenario where companies such as TD Ameritrade and E*Trade offer a facility of online trading,where information is provided and users can perform their own analysis is an example of ________.

Because of the element of simultaneity,service production usually can be inventoried.

In a Process Chain Network (PCN)diagram,the lowest degree of process control for the service provider is in the region of

________ is a method for determining who goes next in a waiting line.

Poka Yokes are used to adjust capacity in service systems to meet fluctuations in demand.

The intersection of two entities in a process chain network (PCN)diagram where there is no direct interaction is called ________ interaction.

What are important elements to consider when designing a system for service quality?

What is the Japanese term for failsafing?

________ is the reduction of face-to-face customer contact in service design.

In a dentist's service operation,patient's teeth are

Self-service retail checkout is an example of

In a service operation,if the process requires specialized skills and resources,the process step should be closer to the customer.

In a Process Chain Network (PCN)diagram,for a restaurant service provider,the act of actually serving the customer occurs is in the region of

Introduction to Supply Chain and Operations Management

Supply Chain and Operations Strategy

Product and Process Design and Mapping

Customer Relationship Management

Strategic Sourcing

Supplier Management

Demand Management and Forecasting

Inventory Management Fundamentals and Independent Demand

Sales and Operations Planning and Enterprise Resource Planning

Logistics

Project Management

Supply Chain Quality Management

Statistical Process Control

New Section

Filters